OpsGenie Generic API for 3rd party SW then push to JIRA

[jmyers]

Good Morning.  My company has used API integration to create OpsGenie alerts from our own software/test platforms.  However, I am not able to figure out how that API can trigger a JIRA ticket creation.  Can someone please support me on how that 3rd party API call through OpsGenie can create a JIRA ticket.  I have OpsGenie and JIRA webhooks/API's already but unable to get the external API to trigger those connections.  

Thank you in advance for your support.

[John M · Accepted solution]

Hi Jmyers,

If you are using the Jira integrations in Opsgenie, there is a setting to have Jira issues created via alerts from 'other' integrations. Those integrations would include the default API integration, which you can use to send API calls to. 

[jmyers]

Thank you.  Have not used JIRA Cloud yet.  Been using previous JIRA integrations.  I will give it a shot.  Thank you