Community resources
Community resources
Community resources
Jira Service Management
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There are 3 shifts in 24hrs. Need to create on Call routation in Ops Genie. First Shift (8 AM to 4 PM) Second Shift (4 to 12 AM) Third Shift (12 AM to 8 AM) In each shif...
- Question
- opsgenie
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I need help configuring my service desk, is there support service I can employ and pay for to get someone to help? Thx. Benjamin Adegoke
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Hey there, We are moving to JSM this year and I have to try and find some answers for what we have in our on prem ITSM solution and how to achieve them in JSM. We have numerous powershell processes...
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Hi all, We are facing an issue that is filling our replies on Jira... We have noticed that there are sometimes blank comments with blank images attatched to our tickets. These comment...
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Hi All, I am looking to do some integration/synchronization with a On Premise Jira to our Cloud base JSM. Essentially we would like to capture all the same data and fields that is currently being us...
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I have a ticketing system for Customer Support. When we need to create an issue to resolve the ticket on our development board in Jira Cloud, we want to resolve the ticket but have an automatio...
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Our helpdesk url currently includes the IP address - http://99.99.99.99:8080/servicedesk/customer/portals. We need for the url to include our web domain instead - http://auburnhospital.org...
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I need to add to my JIRA Service Management space that the automatic reply is not sent by the project owner when receiving a request, but add a different email, maybe someone can help me, please?
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...luginenabled -----------------------------------------------------------------------------------------+--------------- com.atlassian.jira.jira-view-issue-plugin | true com.atlassian.jira.jira-projects-plugin | true com.atlassian.jira.plugins.jira-importers-plugin | true c...
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Just received a report for an error on one of our customer facing Jira Service Management portals and they reported the that they were receiving the following error "ERROR for site owner: Invali...
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I need to use PROFORMA - when will it be available in the JSM CLOUD
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I am looking for ways to find out if all of the subtasks of a given ticket have been completed at the queue level. For example, in a ticket with Subtasks under it, it will show how many are complete...
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In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
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Hello all, I have releases set up for the whole year and use the following alpha-numeric naming convention for them: "Release 2022.01", "Release 2022.02" and so on.... I am looking to automatically...
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Hello, So two main questions 1. Is there a way to group people within a project so that they can view each other's tickets? 2. Is there a way to restrict those groups so that the manager of the gr...
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When entering holidays for the current year, is it necessary to keep the holidays of the previous years to preserve the SLA's of those issues? What is the best practice here? Thanks...
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What are the best automated options to move or clone issues from one project to another while preserving the attachments. I have found add-ons that are manual, I am looking for an automated solution ...
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Hello, community! When using the "include page" macro the following error is raised: confluence.macros.advanced.include.unable-to-render , with an explanation: "The included page could not be fo...
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Hello community, First of all...Happy 2022!! we are starting to implement the KB functionality from Jira Service Desk so pretty newby regarding this functionality. But...I was wo...
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Hi Where is the documentation for the MSTeamsV2 Bot? What is the Body Field order of the "Alert" cmd? alert [alert message] for [team1,team2,user1,..] - Create an alert with the ...
- Question
- opsgenie
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Hi, I am trying to create a request type but wanted to add helper text to the description field of each request type. can you please help me with how it's done?
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Hi - I am using JSM Cloud and just installed Script Runner. In the documentation they talk about Behaviour tab but on the cloud version I cannot see any behaviour tab, am I missing something...
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Bu chance, has anyone tried to recreate the legacy automation email alerts with automation for Jira? We are using Proforma now, which changes the way we handle some processes, so Automation for Jira ...
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Hi Community, When creating a change directly in the calendar, i always get this message. Even if the change is visible and the request type is change. After some time it disappears an...
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Hi all, Just migrating to the new Jira Insight and am trying to figure out the data import. Ive managed to set up a template and get my mapping setup however ... One of my attributes refer...
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