Community resources
Community resources
Community resources
Jira Service Management
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I am trying to automate the stop and start functions of the jira using ansible playbooks.I am able to stop the jira but not able to start the jira using ansible playbook. I am attaching the playbook ...
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I would like to change the default static text that is shown on the service form, is this possible?
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I successfully embedded a support widget on my website, is there a way that when a signed in user clicks on the widget, he gets a history of previously opened tickets??
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Hi, I want users to be able to select Insight objects linked to the Organization they're a member of, usually this is only one. Filter scope (IQL): objectType = Misc Filter issu...
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I'm using the External System Import for JSM company-manged project and I'm having trouble importing the created date and the user name of comments. I have formatted my CSV file so the date is the s...
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If some new employee joins any company and he got new laptop, so after getting laptop the company will have details about it but when new employee will raise any ticket at that time the agent should ...
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Is there a way to save IQL filters in Jira Service Management's Insight on cloud? On on premise platform we have this option. It is really frustrating to type in every time an IQL search ...
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Hi Community, I want to disable only the JIRA Access but not confluence or other services through REST API. I see there is only a REST API to remove the entire profile in Atlassian.&nb...
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Hello, I would like to know which is the difference between Jira Service Management licence and Jira service Desk Licence. Thanks
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I am trying to set up a page tree in our knowledge base which will show the tree of the articles from the servicedesk. The page tree works on the confluence side and shows correctly ho...
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Hi, I am totally new to Insight and I need to know whether it is possible to create an Object Type with multiple parents. I suspect that the answer is NO but can someone confirm this for me pl...
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Hi, I am totally new to Insight and I want to know if it is possible to create an Object Type with two Label attributes (I am assuming that the Label field is the primary key of the Object Type - Pl...
- Question
- jira-service-management
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Hi! Currently users need to manually type/search for their manager's name in order to add them to the request. We do not have a group of approvers, like Jira is relying on, instead we require direc...
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Hello, "We're temporarily not accepting new data residency move requests. Learn more in our support documentation" What does temporarily means? We need to move soon. Are there any news...
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Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
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Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
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Most portal customer profiles in JSM need a full name added or modified, since it defaults to the email address. I used to do that in Administration > User management > Portal customers. Now it...
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Hi There, do you have any information or training on how we can implement a security and compliance program within the CMDB / Service Management tools you have? Specifically to be able to associate ...
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Hi guys, I was wondering if there is a way to quote an Insight object by email with notification in the automation, taking the object ID and title in the body of the email to the notified people.
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Hello Community! I need some help with adding multiple users to a group. When I send the request only one of the users is added. What am I doing wrong?
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Hello Folks, I'm having a weird situation i need some help with. I have a use case, where i want users to report issues with a Service via the help center. I have some automation setup to trigger set...
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Hi, I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team (https://api.opsgenie.com/v2/users/). I am admin of the team, b...
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...t evaluates to true when blank, which I assume means 'if this transition occurs just fire the event/email'. I'm not sure what I'm doing wrong. Is there any other way besides using plugins to just h...
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We are excited to announce that Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider, to expand frontline support capabilities in Jira Service Management. Percept.AI is ...
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We are starting to build forms for our Finance Department and often we create a user pick field for the submitter to select who the form is for. Sometimes this field is linked, sometimes not. This is...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |