Community resources
Community resources
Community resources
Jira Service Management
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I am a network administrator in our company and I was designated to implement the IT Inventory. We have a premium license and we need to benefit of the Insight Assets management (to setup an invento...
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Hi there, In order to sync some data with JSM I would like to store our SAMAccountName field that is passed from AD to Okta against a customer record in JSM. Can you setup a custom attribute someho...
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Hi all, I am a Jira admin for my organization. Two of our customers have changed from being "customer" to needing to be part of the Service Desk Team. I cannot delete them as a custo...
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Hello, At my workplace, we've been using the legacy Jira Service desk integrations with OpsGenie. We were very excited to see the improvements in the integration capabilities but ultimately, we need...
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In JSM Cloud I've created custom fields for custom issue types. Some of my custom fields appear and some don't. I've checked, re-checked and re-re-re-checked the context settings and the ones that wo...
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Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate repo...
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Olá. Seria possível a restringir a visualização de anexos dos tickets? Por exemplo, apenas um determinado grupo de pessoas poderem visualizar os documentos anexados nos tickets?
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I would like to hide a portal icon on the central help page, so the client would only access it via the sent link.
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Hey all, Weird issue here that I'm sure is a simple fix... One of the projects in my instance is clearly set up wonky, because every time anyone closes or comments or changes status on an issue, Jir...
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We have noticed that in the JSM portal description field which is using the newish rich text editor when we enter \\Folder\subfolder it ends up being \\\\Folder\\subfolder. This ONLY happens ...
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[ { "name": "ABC", "keyId": "XYZ" } ] it got changed to \[ \{ "name": "ABC", "keyId": "XYZ" } ] extra / character is appended
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Quiero utilizar la base de conocimientos para compartirla con clientes externos de la empresa, y dichos clientes los tenemos en Argentina y en EEUU. Necesito que de acuerdo al idioma configurado en s...
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Bom dia! Devido a novas políticas de segurança da informação, temos alguns chamados que devem ser tratados desde a abertura até o fechamento, por um grupo exclusivo de pessoas, porém todas do mesmo ...
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Hello, I have setup alerts that work from Zendesk to Opsgenie and from Opsegenie to Zendesk. I am now trying to setup incidents. This works from Opsegenie to Zendesk but not from Zendesk to Opsegeni...
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Is there a way other than doing them manually in each project?
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Hi all, Hopefully its a super quick answer to this one. I've been working on cleaning up my Jira instance and noticed a few JIRA Service Desk Pending Reason screens that are not associate...
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Hello, First I will say I am very new to Jira but have used ITSM ticketing systems in the past. I am in the beginning stages of building the instance for my company and we want users to be abl...
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Using the REST API wrapper: atlassian-python-api, how do I create a reqeust with approvers? I cannot find an example anywhere. This is such a common use case, I'm not sure why it is not documente...
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Can anyone reply in comment request in the portal( not Agent or Reporter). Have any tool or field to allow that?
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Hi everyone, we have a start-date (its a custom field, created by myself, called Startdatum) in our onboarding tickets. I cannot sort my queue by this custom field. Can you ...
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Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
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Are resources available how Atlassian has implemented it's own support portal? https://support.atlassian.com/contact/?postauth=true#/ It is pretty nice but there are feature I've never seen in o...
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How to create knowledge base but not to be linked to the portal. I have setup knowledge base but is getting visible to customer in the ticket creation page. I want to create knowledge base only for...
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Hi! It's about /secure/admin/XmlBackup!default.jspa - manual full backup to XML. When doing this operation Jira uses only one thread, so it takes a lot of time. Can we increase number of threads f...
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Hi there, I am trying to have a self help section at the top of projects in JSM Portal that when clicked it would open a list of articles, or a user can just continue down to the portal groups and m...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
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| February 10, 2025 5:31 AM PST |