Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I'm trying to set up an automation, which changes the organizations field based on the customer, which is set in the insight object field "Kunde". The purpose is, that we ha...
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Hello, I have a workflow where issues can transit from status "In progress" to "Waiting for reporter" via the transition "Respond to reporter": However, in the agent view this transition is sho...
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Hi, Setup: Integration between Service Management and Confluence (Knowledge base). Issue: The layout view in the portal is struggling and seems unprofessional compared to the view in Confluenc...
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Hi Users who open a ticket receive an email from the email address myname@mydomain. atlassian.net . Is it possible to go to the email address myname@mydomain.com? how to?
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We have a requirement to build a report/dashboard to get data on all the tickets that does not have linked issue of certain issue type. eg. We need list of Incident tickets that doesn't have any Pro...
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Hi Community, Created at Insight the below cmdb : In Jira issue i created the field contract, but instead of seeing only the contract(s) of the reporter, i see the total of the contract...
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After deleting a Jira-User the Insight-User has the - seen as above - broken property. Trying to change the User per API will now fail constantly with following error: `Status code: BadRequest / Re...
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I want to create service request with values for more fields like prioirty, urgency, shared with, label etc. The API doesn't accept any values except summary, description and on behalf of. POST&nbs...
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We have upgraded to the newest version of Jira Service Desk and want to convert classic handlers to next generation
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I signed up for Jiraa I signed and for atlassian after that I'm just wondering if it's going to be an all-in-one later and everything's just going to be compatible with each other? Thanks,Mark
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Hi all, in our service we'are using Incident rules to reduce alert noise. Our configuration includes some Alert Policies when a new alert is received; these policies can change the name (message) an...
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I am facing the following problem. We have the requirement that Unknown customers should not be able to register in the portal. However, these customers should be able to send an email, which...
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Hello everyone, I faced with one problem, i would be very glad if someone could help me solve this problem. I created new workflow(this workflow is not active now) and i created a new status named ...
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Hi guys, I'm a project admin for a service management project and I setup an automation to manage Security Level field. Btw, even though security level appears on the screen,the field cant be ...
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Both my company and the customers we work with have long email signatures. Some customers have a learned habit of emailing support staff and the Email Request email address. This creates a ticket ...
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Is there a way to modify the fields in the Incidents? For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident...
- Question
- opsgenie
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Hi, Wanted to ask about IQL queries and Boolean attribute in Insight. So i have 2 Object types "devices TEST (scrn 1)" (that contains my 4 devices with 2 types (type1 and type2)) and "TEST (scrn 2)"...
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Does Jira automatically add anyone who sends an email to our QS-support email address to our list of customers? Is it necessary for us to add our employees as customers?
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Hi, In Help Center, where one can select which project/portal to go through, how can I have the portal selection tiles only display the Logo img? Portal Configs currently allow for title and l...
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I've been working on building automated imports into insight and I've been using External Imports to do that but I just noticed today that External Imports is no longer an option in Insight! I didn't...
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Hi, here is a screenshot of the error I keep experiencing while trying to create and publish automation rules on the project level on my PROD environment. I am currently in the process of set...
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Hi, I want to fetch what was the first group assignee on the issue. Group assignee is populated in a single group picker custom field. For this this code was executed but couldn't get the desired r...
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Hi, I'm jira administrator. I see that opsgenie is connected to our jira but no alert is configured (I think my predecessor tested opsgenie at some point) Recently we changed ...
- Question
- opsgenie
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I am trying to automate the stop and start functions of the jira using ansible playbooks.I am able to stop the jira but not able to start the jira using ansible playbook. I am attaching the playbook ...
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I would like to change the default static text that is shown on the service form, is this possible?
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