Community resources
Community resources
Community resources
Jira Service Management
-
In the legacy automation I have a rule with trigger "A linked issue is transitioned". I do not find this in the new automation. Using the trigger "issue transition" I have the problem, ...
-
I just inserted a "Content request form" from the templates list using the new Forms feature in Jira Service Project. Unfortunately I did a lot of work on updating the template and then I tried to s...
-
To give some context on how we are using Forms with JSM. We are completely replacing the request form section of our Request Types with Forms. Having to create a custom Jira fields every time we want...
-
Running into an error when trying to enable new Service Desk email support. "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently u...
-
Hi I have to list all objects with more then one inbound reference to the same objectType. Example: search all employees with more then one laptop object HAVING inboundReferences(obj...
-
I am creating a form in our service desk and I want a drop down with a list of people in Jira. But the drop down always comes out empty. I have tried different Jira fields. Always empty. Does it not ...
-
Hi, how are you! i need your help to fix an issue. We have an automation that create 2 subtask automatically in a ticket parent, but they are consecutives so w the 2nd subtask should opening when th...
-
We have business users that are submitting tickets often and want to utilize the "Share" function on the help desk portal. Is there a known limit on how many individuals can be on this notification l...
-
Hi! How are you? Please, i need your help to fix an issue. We`ve created an automation rule for an isse type "Service request"; the ticket parent has 2 sub-task and it should change the status (from...
-
A jira exported file shows dates (Created, Update, etc) starting with "20" for every issue. For example a date that is "12/Jan/22" would be "2012/01/22" in an excel spreadsheet that is exported from ...
-
Hi Is there a way for me to get a list of all users who have ever replied to a customer ticket? Thanks Jerry
-
If setup to use TLS 1.2, does Jira use forced or opportunistic TLS for email notifications?
-
We've just merged a couple of incident handling teams as a result of restructuring. I've managed to move integrations into a single team, but I can't find a way of moving services between teams. Is t...
- Question
- opsgenie
-
We have a technology department that consists of 3 teams as well as a NOC. We have alerts coming into Opsgenie from several monitoring sources. How can I route alerts to the correct team witho...
-
We are about to go live with our customer portal. I need to compile details of the cookies the portal uses. I have a list of the cookies by looking at the details in Chrome. However, I don't have det...
-
project = SL AND status in (Done, "Resolved")AND assignee in (609c1a6a47ba02006facea20, 5cbdc4c8e494c810153acce8) AND "Request Type" = "Report Netsuite Incident (SL)" OR "Request Type" = "Request Net...
-
Boa tarde, No momento configurei o Jira para que no prazo de 72 horas em que o chamado estiver no status aguardando retorno ele automaticamente fosse fechado. Porém isso não está acont...
-
I'm trying to create some basic automation flows using the REST API, more specifically I'm trying to create actions/task on a Confuence page and assign them to the user that is currently on watch for...
-
How do we add the affected services box to a dynamic form?
-
We are working on JSM Cloud Premium and we're planning on using Atlassian Access. I am running into some challenges getting clear exactly how this will work. Atlassian mentions portal-only custome...
-
Dear community, As we move to Jira Service Management and use its customer portal for Change and Incidents, we decided to keep all Requests for Change in a central demand container. In other words, ...
-
Hi all, I'm trying to set up an automation, which changes the organizations field based on the customer, which is set in the insight object field "Kunde". The purpose is, that we ha...
-
Hello, I have a workflow where issues can transit from status "In progress" to "Waiting for reporter" via the transition "Respond to reporter": However, in the agent view this transition is sho...
-
Hi, Setup: Integration between Service Management and Confluence (Knowledge base). Issue: The layout view in the portal is struggling and seems unprofessional compared to the view in Confluenc...
-
Hi Users who open a ticket receive an email from the email address myname@mydomain. atlassian.net . Is it possible to go to the email address myname@mydomain.com? how to?
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 7 hours ago | ||
| yesterday | ||
| yesterday | ||
| Thursday |