Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to save IQL filters in Jira Service Management's Insight on cloud? On on premise platform we have this option. It is really frustrating to type in every time an IQL search ...
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Hi Community, I want to disable only the JIRA Access but not confluence or other services through REST API. I see there is only a REST API to remove the entire profile in Atlassian.&nb...
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Hello, I would like to know which is the difference between Jira Service Management licence and Jira service Desk Licence. Thanks
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I am trying to set up a page tree in our knowledge base which will show the tree of the articles from the servicedesk. The page tree works on the confluence side and shows correctly ho...
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Hi, I am totally new to Insight and I need to know whether it is possible to create an Object Type with multiple parents. I suspect that the answer is NO but can someone confirm this for me pl...
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Hi, I am totally new to Insight and I want to know if it is possible to create an Object Type with two Label attributes (I am assuming that the Label field is the primary key of the Object Type - Pl...
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- jira-service-management
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Hi! Currently users need to manually type/search for their manager's name in order to add them to the request. We do not have a group of approvers, like Jira is relying on, instead we require direc...
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Hello, "We're temporarily not accepting new data residency move requests. Learn more in our support documentation" What does temporarily means? We need to move soon. Are there any news...
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Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
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Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
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Most portal customer profiles in JSM need a full name added or modified, since it defaults to the email address. I used to do that in Administration > User management > Portal customers. Now it...
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Hi There, do you have any information or training on how we can implement a security and compliance program within the CMDB / Service Management tools you have? Specifically to be able to associate ...
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Hi guys, I was wondering if there is a way to quote an Insight object by email with notification in the automation, taking the object ID and title in the body of the email to the notified people.
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Hello Community! I need some help with adding multiple users to a group. When I send the request only one of the users is added. What am I doing wrong?
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Hello Folks, I'm having a weird situation i need some help with. I have a use case, where i want users to report issues with a Service via the help center. I have some automation setup to trigger set...
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Hi, I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team (https://api.opsgenie.com/v2/users/). I am admin of the team, b...
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...t evaluates to true when blank, which I assume means 'if this transition occurs just fire the event/email'. I'm not sure what I'm doing wrong. Is there any other way besides using plugins to just h...
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We are excited to announce that Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider, to expand frontline support capabilities in Jira Service Management. Percept.AI is ...
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We are starting to build forms for our Finance Department and often we create a user pick field for the submitter to select who the form is for. Sometimes this field is linked, sometimes not. This is...
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We have set up the Sandbox for JSM and are able to access all typical functionality on the backend for Agents. However, we are looking to have customers test the new features and designs on the exte...
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start intself i have installed 8.20.5 version after that due to difficult interface i have installed 7.10.1. but even i have uninstalled im not able to use the 7.10.1 version.
- Question
- opsgenie
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Hi, I've got a service desk with a basic queue that should show all open requests. The queue filter seems to work great when I'm on the edit screen, all the relevant issues show up. But ...
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Hi, we are using zabbix to feed our Opsgenie, using Atlassian made plugin send2opsgenie. All works well as expected. But on some alerts in zabbix i do have a tags, which i need to get in alerts too. ...
- Question
- opsgenie
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We've frequently seen that the "Last active" date in the "Portal Customers" page is inaccurate, so much so that we've had a user file multiple requests via the portal over the course of the past few ...
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I have several plans on jira due to different countries I deal with and it´s great to manage it but I need to know the percentage of completion of this plan to see if I am on track or not and give st...
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