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not able to add external email for channel and self service

not able to add external email for channel and self service

I'm unable to add an external email to Jira JSM, even though I have full Admin privileges, including Jira Admin and Project Admin rights. When I try to continue with Microsoft (which is my organizational account), it still shows an error

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Hi @Zubair Ahmad

Welcome to the community.

This error message means that you are a project administrator, but not a Jira administrator. You must be a Jira admin to connect a custom mailbox on a service project.

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am a Jira admin as well, but it still won't allow me. I tried with both accounts, including the one with full access. Could it be a technical issue

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Hi @Zubair Ahmad

No Jira administrator.

I don't mean product or user administrator.

You will need to be in the group jira-administrators

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Welcome @Zubair Ahmad

Do you have the Administrators role in your JSM project?

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yes I do, but still it won't allow me, also have the license and administrative access

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