Why are comment timestamps and SLA metrics in Jira Cloud intermittently showing incorrect times desp

[Hari krishna]

We are experiencing a recurring and inconsistent issue in our Jira Cloud instance where comment timestamps and SLA timings are not displaying the correct local time (Asia/Kolkata), even though:

• All users have their profile time zones set correctly to Asia/Kolkata

• The SLA calendar is configured properly with defined working hours (Mon–Fri, 9 AM–6 PM)

• No VPN is being used

• System and browser times are verified as correct

• Users are from the same region, not remote

• The issue is affecting multiple users across different projects

• Comments are manually added (not from automation)

Issue Pattern:

• The issue started about a week ago

• Initially appeared for a few hours, then disappeared

• Came back again on Friday, resolved itself, and then reappeared the next morning

• Currently, Resolved again

• The timestamps shown (e.g., 7:30 AM) are earlier than the actual comment time

We’ve tried clearing browser cache, tested in incognito, and on different browsers – the problem still persists.

[Marc - Devoteam]

Hi @Hari krishna 

Welcome to the community.

What is the default timezone set in Jira and the calendar(s) used on the SLA itself, what is the time zone set there?