Community resources
Community resources
Jira Service Management
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When customers reply to a request by email, we have option to get content above a certain line in the email. Is this configured within the product or is there some configuration that needs to be done...
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Hi, I am using: Jira Service Management for my external Support Portal. I wanted to use an automation that re-opens an issue if a customer replies to it after it was set to "Done". Biut currently t...
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I'm trying make JIRA operation through REST API using a single service account. But I'm unable to make comments on behalf of other users through REST. Is it possible to make comments no behalf of oth...
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Hi All, I am currently trying to add a lot (80+) of new Integration Actions to an Integration via the Integration API. The Docs demonstrate only one Action per request. That's too many requests for ...
- Question
- api
- integration
- opsgenie
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I need to know how can I separate the IT services for each project, for example: I have two assistant projects Project Alpha and Project Beta, so I need to show the services Service A1 and Service A2...
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When a non-licensed Customer submits a request how do I set the Reporter field? Or is the Reporter even needed? I may be imposing Jira rules on myself, but when a JSM request is created i...
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Jira Service Management can be used to help many different types of customers in many different ways. For many customers, raising support through emails is one of the easiest and most convenient ways...
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Hello, I have 8 engineering teams using Scrum. Much of their work is shared within epics so we have created a combined scrum board for collaboration. With that said, some of their work ...
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Epics are not showing in the list view of the backlog. I'm not talking about the epic panel, I'm hoping to see the epic in the actual list of tickets. Thanks.
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I would like to see all tickets that include a comment by particular agent. project= example AND comments by janedoe Is that possible?
- Question
- jira-service-management
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...o see all of the published Forms use cases currently published. Scenario As organizations begin returning to in-person work, HR will need a way to monitor Covid risk and ensure that public h...
- Article
- forms
- jira-service-management
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Hi there! I already have both licenses JIRA Software and JIRA Service Management. I do can see the boards in the JIRA Software, but my understanding is that there is a way to see these features in JI...
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I have a new Service Desk Team user and I cannot assign them to an issue. They were invited through the left bar and can see tickets etc. But they are not selectable when in a ticket &n...
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I have noticed there is no functionality to link "Organisations" created in JIRA projects to a certain object in Insight. Is there any way to do this in sort of a similar way how objects can have the...
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I'm trying to create an automation that writes the fixed name in the "organizations" field when I create an issuetype. When I specify the name of my organization, the rule works. If I specify the na...
314 views 2 0 Deleted user March 8, 2022 -
How to display ID Filter on default Filter list Tab ? I need to display the ID of the filter in addition to its name in the List Tab. Thanks
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Hello, Backstory... We have a Service Account (JIRA-BOT) which automatically runs some automated checks on specific Jira ServiceDesk issues. Sometimes the service account is not able to resolve th...
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Hi! I am trying to formulate a way for when a user Completes a Jira Form after an issue, an automation is triggered. I have not thought of a way to this currently, would it be better throu...
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I have several customers with multiple users each. for most of my customer I have an automation to assign the ticket based on the customer organization. this automation imply that I have to define th...
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Hi Support, I am trying to link an issue created in a Software Project to a Service Desk issue but the issue linked is not visible in the ticket but only in the history. Step to replicate 1. Retri...
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Hello everyone, I tried to find some information about it here but I could not, please if we already some information about my question send me the link and I can take a look :) The situation is: ...
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Can you prevent a user from updating a ticket once it is a Completed or Done Status? We have people sending emails to update tickets after they have been closed.
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I have many Knowledge base articles in my company CERB forms(workspace). I want to transport all this articles to confluence for FAQs in service management. What are the different ways to do that?
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Hi, I am currently on the mission to migrate from Server to Cloud. (Jira Software and Service Management) I've done some test migrations and ran into 2 errors. The resolution is available in the tar...
785 views 2 0 Deleted user March 8, 2022 -
Hello, So the problem is, we have configured custom field, whose default value is "None" Somehow when issue is created via email or customer create it via customer portal it sets value to I: ...
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| 18 | |
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| Subject | Author | Posted |
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| 27m ago | ||
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| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT |