Community resources
Community resources
Community resources
Jira Service Management
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Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
- Article
- halp
- jira-service-management
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We have an automation rule to set the issue status to Waiting on Support anytime there is an external comment made. However, we ran into an issue where the issue was shared with another user and the ...
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Hi everyone! This article is to provide a quick overview of how to pre-populate fields (such as: summary/description) from a Customer Portal URL. To do this: Navigate to a Customer Portal R...
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I'm currently using the Free plan but cannot edit the Customer Notifications. From which paid plan will I have the ability to edit my Customer Notifications?
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Hello, Do you have any idea how to assign a request to a customer, or how can a customer assign any agent to a request? Pretty sure there are good workaround for that, but by now I only find add-ons...
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Hey guys, I am trying to customize a incident page that has the principal menu, and after that it has a sub menu, and after de submenu that shows some page to fill the main fields. ...
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Hi there! I use the Service management Tool. I can't figure out how to set up the customer satisfaction survey. I did the following: I logged in as admin In project settings I turned on the CSAT ...
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Hi, We're assessing the migration to cloud an one of the possibilities we now have by using the 'Actions for Jira' add-on, is to have the customer fill in some fields when performing a transit...
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Ideal would be something like a Reminder button or e-mail reminder to configured e-mail addresses. Could you please propose a way to cover the described need?
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Hi all, We have a particular need for our triage team to categorise tickets from the agents view. Is there a way to add a custom field as a context field for request types so it appears on the righ...
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Is there a way to pull out what teams have what action channels assigned or even remove/update it? I have reviewed the Opsgenie Go APV v2 but couldn't see anything of help.
- Question
- opsgenie
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Hi All I have a requirement to move the Jira as below - Workflow Status = Escalated and Assignee = Y to be moved to Workflow Status as "Resolved" in 3 business days. This should skip Sat/Sund...
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When customer change his working email, how could we do to change the customer's email and keep all of the Ticket that he had raised before?
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I want to auto create a JIRA ticket, every first day of the month or quarterly Is that achievable ?
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As part of the Verify Domain process, when we "claim accounts" will there be any adverse effects to the user's previous access? There is a good chance they are using their work email for access to JS...
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Hi, is it possible to filter an Insight control based on labels custom field like this: I am using this filter but does not work (customfield_10256 is my label custom field): Thanks in adva...
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Hello everyone, everything good. Could anyone let me know if there is any workaround for this Atlassian problem? This problem is really impacting us a lot. I would like to hear from you how you are d...
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Hello, I am getting this error in Jira. Salesforce authorization failed, contact your admin! How do I switch integration user, looks like integration has left company and we deactivated hi...
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Hello, We are planning to integrate Jira server with OKTA for SAML authentication using "Atlassian Jira server" app from "browse app integration catalog" in OKTA and we would like to follow this doc...
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Do you know how to create a request type and only available for a group of user only?
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I've got a custom service desk report that shows the average first support response time for issues submitted to the service desk. When I view details for individual tickets on the report, there are...
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Hi folks, I have set up a new project and added my customers (like I normally do). Two customers are not receiving the invitations to the portal. I have removed them and added them again, but to no ...
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I will assume it wasn't me. But would love to know when we can get back into our site. Thanks Gavin
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Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: Customer notification Error when trying to open the attachment ...
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Hi, Is there a way to add/cc new people to a response when replying to a customer in Jira Service Management?
- Question
- jira-service-desk
- jira-service-management
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |