Apply different SLAs for different clients

[Eusoph Simba]

How do we configure this?

We have twenty clients. We want to

1. Apply SLAs per client.

2. For clients in different regions, we want to apply SLAs per region.

[Dave Mathijs · Accepted solution]

Hi @Eusoph Simba ,

An SLA basically is a custom field with metrics and goals.

If you have different SLA's for different clients, then you'll need to configure a separate SLA or SLAs for all clients.

You can create multiple calendars and assign calendar 1 to client A, calendar 2 to client B.

If a single client has different regions, that won't be easy as you would need an identifier as to which time zone the reporter belongs to. This value can be used as a JQL for your SLA.

[Ajay _view26_]

Hi @Eusoph Simba 

One another way is to set SLAs based on customer organization, in case you are using them