Community resources
Community resources
Community resources
Jira Service Management
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Hello One of my customer, installed Insight some time ago, before they upgraded JSM to the 4.20.1 version. This JSM version includes Insight, but in my customer prior version does not includes Insig...
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Hello One of my customer, has JSM 4.20, according to marketplace, Insight is included in this JSM version. But there is a possibility that this customer will stop using JSM in a short time. W...
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Hello! I have a Data Connection in my Portal Forms connected to a singe-dropdown. WHen using a Data Connection, you aren't able to link the chosen data to a Jira field as you'll get the error...
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I have a primary rotation...and one team member in it...I am not sure how to add a different person to the next week...and then next..etc....I have all members defined for on call roation...it keeps ...
- Question
- opsgenie
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Hi , I have the requirement to check when all the linked issues are resolved, then the parent issue should be resolved. I tired using the automation for JIRA but the problem is it is not chec...
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Hi I am trying to Integrate pager duty with service desk , I have got as far as adding in the API key , however when I try to configure the credentials 'Jira Connection options' I am getting ...
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Tickets which were registered in JIRA for the previous week AND tickets which were registered earlie
Need the JQUERY for the below requirement Tickets which were registered in JIRA for the previous week AND tickets which were registered earlier but were still open. Could you please assist ...
- Question
- jira-service-management
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I am implementing Jira Service Management and require some guidance on how people are configuring incident templates. Ideally, I would like to have customized incident templates depending on w...
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Because of the "new" automation we're willing to replace all our existing legacy automation rules by rules using the new automation. We're just migrated from Jira ServiceDesk (server) to Jira Se...
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Hello I have Jira Service Management connected to one Confluence space for the knowledge base. I have implemented labels to limit the suggested articles when customers are completing in...
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I want to use the shortcut function for creating a linked issue (In the original issue, I choose "Link Issue" and then I choose "+ Create linked issue") However, regardless of what I am choos...
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In our sandbox this automation rule works, in our production environment it doesn't. What could be the explanation for this? The only difference is that in our sandbox environment the issue is made ...
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Hi, In the last paragraph of this article ( https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/ ) it mentions that you can set-up a "Reference type" for a Refe...
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Guys, Has anyone tried the DR solution in the URL below: https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-692782022.html Thanks. Jason Du
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May I request you to please provide JQUERY for the below requirement My requirement is for example if the ticket is created on the previous months for Ex: December/January and which time...
- Question
- jira-service-management
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Hi, I am in the process of configuring the Customer Service Portal for a Service Management project. I have looked online for how to enable CAPTCHA for the portal, but can't find the option in the S...
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Hi everyone, I'm a site-administrator for Atlassian Confluence, Jira, and Jira Service management. We recently verified our domain on Atlassain by, 1. Admin > Drectory > Domains ...
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Hi everyone, We're using JSM Cloud and have both a Sandbox environment and a Prod environment. Something weird I've noticed is that in the Sandbox, the reporter field shows as "Raise this request o...
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Hi, The opsgenie-lamp cli tool has output which is very hard to use for automation. For example the output below would require a lot of parsing to become usable: % lamp getIncidentList --query "...
- Question
- automation
- bash
- opsgenie
- output
- shell
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HI, I made a backup of my jira cloud instance ( https://douanes-mg.atlassian.net/ ) on another instance ( https://recette-douanes-mg.atlassian.net/ ) the bachup was successful but the plugi...
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Hi, I want to add value to an exist field, but I want the change will be only for 1 project. Thanks in advance
- Question
- halp
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Hello everyone, we have all our customers in one project and in the real support a specific group of agents are assigned or dedicated to attend a specific customer. When a ticket is created, every ag...
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Support, Where or when will the ITSM 4.20.6 be published for downloading? I see that Jira/Core 8.20.6 are available for downloaded but I only see 4.20.5 published. thanks  ...
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Hi! Almost a month ago there was a blog article https://www.atlassian.com/blog/announcements/atlassian-acquires-percept But I can't find any details how to use these product in Jir...
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Hi, I create an Insight Custom Field - when create issue it only show versions object of current jira project. step: 1、create an empty Object Schema. 2、use plugin (Insight Jira and Bitbuc...
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