Community resources
Community resources
Community resources
Jira Service Management
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Hi , I have query regarding license cost associated with Service Desk . From the link shared below , I understand cost is associated with per agent . Query: Do I need to buy lic...
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Hi everyone! Today we want to share the way we imported services and service-related info. When Atlassian announced Opsgenie’s Service and Mindville Insight integrations into JSM, it transformed ho...
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Hello, We have SLA agreement that defines different RT and FT for different periods. For example: bug with priority Medium has the RT 3 days in summer and just 1 day during the winter. I see follo...
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Hi, We have 2 service desk projects and are planning to add a new project for our client. Instead of creating a new one, is it possible to merge three projects into one? and monitor them as a group ...
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Hi there, We have a custom field on our ticket called 'Assigned Team'. Our triage team assign tickets to various teams which then appear in queues and automation sends emails to those teams to...
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Hi, We are setting up JSM and are about to take it live next month. At the moment all tickets that are created via the Customer Portal are being logged and appear in the "All Open Tickets" q...
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i checked the golang sdk, it doesnt have postmortems api implementation i checked the opsgenie document, there is Get postmortem by id api but i was wondering if there is a list all api please. tha...
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Can't remove myself from observers. After refreshing the page, jira automatically puts me in the observers. If I add another user to the observers, and remove myself, then after updating th...
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- jira-service-desk
- jira-service-management
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Looking for a replacement for the ELEVATOR (Server) Add-on https://marketplace.atlassian.com/apps/1215740/elevator-smart-issue-assignment?hosting=datacenter&tab=overview There is no clo...
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Hello! I have 2 agents(developers) that need to be restricted from others agents to be assigned to issues. In other words, only admins would be allowed to assign them issues. Currently, any desk age...
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Is there a way to make Jira autofill a comment, but allow the Jira user to edit it before it is sent to a customer? This would be similar to Solutions in Salesforce. I have a group of message templa...
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I'm trying to fill two Jira Custom Insight Fields through Jira Automation. It works fine when I populate a custom field with a single object but I can't get it to work with multiple objects. Custom...
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Hello! I need to pull data that will populate some custom dropdowns in Jira Cloud, so I was wondering what would be the best/easiest ways/options to go about it. I am looking into a couple of plugi...
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Hi, How to you guys keep track of it on Jira ? Do you use an add-on app ? If so, which one could link assets to Users or Clients and Locations ? We tried Assets Management for Jira but you could ...
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I have a form that needs to generate a field that is the result of three previous dropdown fields. This calculated field needs to hold several values. For example: accessFld is a r...
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Can someone help me with the error in the screenshot? This automation is generating a sub-task whenever a certain task type is created. I have it set to just copy the reporter from the trigger issue....
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Customer is unable to share ticket with other interested users once it's been created. The option for it is grayed out for customers but not for agents.
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Looking at adding stakeholders to an service request, where is the stakeholder list maintained so they can be added? Are these licenced users or unlicensed customers? I'd have a scenario wher...
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Hi there, Can you add a component to an issue in automation before the issue is created? I've tried using: { "update": { "components": [{ "add": {"name": "Component Name"} }] } } &n...
623 views 3 0 Deleted user May 18, 2022 -
I have done this before and cannot, for the life of me, find where I did this! I want to customize what the status is called in the customer view. I have gone to my service desk and selected "Request...
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Hello, Can someone please give me some feedback on why my rule below is not working? I defined a new SLA called "time to reply before ticket closure" and set 72h for it. (Made it 1m for the sak...
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Trying to uninstall apps, and the manage app just keeps spinning and spinning. None of the apps I have installed are working, 3rd party, so I'm just going to delete them and I can't even d...
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I changed the description for some of my custom fields,to not have a description. What exactly do I need to do , for this to be updated on my request types that use these fields? Not sure what to do ...
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Hi Community, In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation. &...
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Team...just now jumping into the deep in of the pool with the new "forms" feature in JSM. So many template to choose from but I don't see a template for "request type" generation.. anyone creat...
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