Community resources
Community resources
Community resources
Jira Service Management
-
Hello everyone! I wanted to provide a quick overview of how the logic behind how time tracking works when using different date ranges in a report. This seems to be a somewhat common request, to und...
-
Is it possible to require 2 faktor when customers create their user for the first time. Can I somehow manage a policy that requires this when users login?
-
Hi. We are using Jira Service Management and Confluence under one site. User licenced with JSM are also creating Jira Work Management projects. Now an user who has no JSM licence wants to crea...
-
Hello, I've connected OpsGenie with Zabbix and now I'm trying to autoassigne alerts created by zabbix on OpsGenie to on-call person based on schedule. Is that possible? [UPDATE] I'v...
- Question
- opsgenie
-
Hello All, I am implementing a Service Desk and have arrived at a halt. If there are 2 customer from 2 different companies and I am hosting personalized service desk for each of them on one por...
-
https://jira.atlassian.com/browse/JRACLOUD-75659 As per the above link, the issue is resolved but I'm still not able to use the custom smart variable as a function parameter. e.g. 1. Create a cust...
-
Hi, We started in JSM, now we select template for our project. We need to work and comunicate between teams. So we dont need custumer site. Can you advice me which template select ? &nb...
-
Need to extract per month the number of tickets where an Agent has added and internal note as this is a KPI.
-
When I create a new story and assign it to someone, the assignee does not receive an email notification. They only receive notifications if I update or change the ticket. Is there any way to notify t...
-
Hi, I try to change the display language from JSM customer portal. I did see the displied language is English[Default], but after I changed it from account setting from English to&nb...
-
What are the biggest differences between Opsgenie Standalone and Opsgenie which is integrated in JSM
We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM. The main reason that we are comparing the two is because the s...
- Question
- jira-service-management
- opsgenie
-
- I published my marketplace application but the Atlassian team finds a problem when installing the application. this problem is: 'code': 'connect.install.error.remote.host.timeout', 'message...
-
So let me explain my use case here: I'm trying to set up a bi-directional/2-way relationship between 2 different object types in Insight. The idea is that if you have for example object...
-
We have a use case where we are using a ProForma form to capture IT Security Review details in a Jira ticket. And without going into specifics, many of the fields in the ProForma form we have linked ...
-
Someone submitted a ticket with an attachment pdf file. She submitted the ticket about 10 mins after uploading the attachment file. Then, when the approver went into the customer portal to approve t...
-
It would be really great could you provide your assistance on the below details - ‘Average Time to Resolution’ – can you include a note which explains the calculation logic? What’s the idea...
- Question
- jira-service-management
-
Hello All, We find the current version of Insight Discovery is very basic and requires effort in setting up. Is there a plan to enhance this offering in the near future? Can someone please ...
-
Hi guys! I have been unable to find any posts similar to this. We currently have two vendors who both use ServiceNow. I'm wanting to scope out if it is possible to intergrate our Jira Service Manag...
-
We have a project in Jira Service Management under which there are about 7000 issues. These issues contain attachments, links, internal notes, attachments + links in internal notes, as well as aroun...
-
Hi Need some help i have runned the jbl query with few resources later i have created another jbl query with few more resources. But in my dash board filter those resource names...
- Question
- jira-service-desk
- jira-service-management
-
We've created an access request flow where our users can select an insight object from our list of systems. I'd like to create an automation that auto-assigns the ticket to a user which is reference...
-
We have service desk. Email is linked to a default issue type (in the example below, the default issue type is "Service Request"). We have another issue type we'd like any new email request to get as...
-
I am looking into the new forms released for our instance. I am just wondering if there is any way to get a direct link to a jira form that can be made public? We are a school and require s...
-
As the title says, I want to create a linked issue in a separate Project from my Jira Service Management project but I am unable to find the command? I have used JIRA for 5 years at at this poi...
-
Hi, I wanted to know if there was any documentation for best practices, the necessary configuration when our client also has Jira as a ticketing system on their side and thus be able to s...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 41 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 9 hours ago | ||
| 9 hours ago | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |