Community resources
Community resources
Community resources
Jira Service Management
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When users open a new ticket, I would like our team to get an email. I tried setting it up via notifications, but nothing appears. I set up a distribution list, as it seems notifications only allow ...
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Newbie here..... When answering a customer on the ticket a different colleagues name appears as having changed the status ticket. Checked through Automation, nothing strange here. What am I missing...
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Hello, I'm facing the same problem today with many customers and not just one. Can you please share what was the resolution for this problem? Thank you
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How can we translate the new forms to the languages supported by a service management project ? As example We have a Servicedesk in German (default) French We create the new form i...
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For us to work efficiently and effectively, we are looking for automating some of the processes. One is the creation of the Post Incident Reviews which contain a lot of data which are mostly coming f...
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HI i downloaded the free version of Jira service management , accessing it over cloud. but i wanted to try out the IT asset management. but i couldnt set it up. i need help on this. &nb...
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I cannot download, delete and make other changes on the files in scratch, and the job status is always CG after I have cancelled the job for a long time.
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Hi! I have created 2 JSM projects for my team, but I will be leaving soon to another company. I am the Jira Admin and owner of both projects. I am also creator and owner of several automations for th...
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Hi All, I just installed trial version of Power BI Connector for Jira. My jira is server version. I have created a data source like below now in my power BI desktop app when i c...
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I saw this question here ( https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386?utm_source=dm&utm_medium=unpaid-social&utm_ca...
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- opsgenie
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I've just created a Service Project, and selected the Automation from the library called "When a customer comments on a closed request → then reopen the request". I have a single ticket I'm working ...
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We have Jira Service Management (JSM) premium which provides integration to OpsGenie. Unfortunately, the alerts created in OpsGenie by all have the message of: [issueKye] Incident raised  ...
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- opsgenie
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I like the Jira Service Management and its portal, but I need the portal and all functionalities under my website url, I do not want my customers going out of my domain for the help center. how can I...
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Hi! I'm figuring out a consumer service solution for a client with with Jira Service Management. Now they are looking for a solution to get the Manufactured date being calculated automaticall...
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We are using Dynatrace API to send Alerts to OpsGenie. Alerting works, but seems we are unable to auto close when DT alert is resolved. Any recommendations how to enable, auto closing based on DT res...
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- opsgenie
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I have problem in authorization missing in SAP, though I already authorize in the system but those PR for releasing is not showing on my account enable to release it. How can I solve this issues.
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Is the email address below belongs to Atlassian? Email sent with content "Your subscription will be cancelled soon" from this address. As I see a question was asked before with an email address "nore...
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Hello, we are trying to automate an "on-call" flag for our help desk, We have a custom field that will get changed when a ticket gets created between 5pm-7am Mon-Fri and any time on Sat and Sun. We h...
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We currently have on premise data center Jira Software and Confluence. Looking at Jira Service Management Product to add to our product suite. Can we host it on our on-premise, non-clus...
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- jira-service-management
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Hello! I manage the customer support poject for a small business and as such have a site-admin role with all permissions. As of yesterday there are parts of my project that when I try to acces...
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I have an automation running to clone a ticker when a status happens. The cloned ticket isn't linking to the trigger issue though. Help!
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Im trying to configure an insight custom field that looks for object = employees with attribute = Director, Area Manager. Im a noob to IQL. How would i write this?
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Hello, I'm in the process of creating a new Customer Request Form in which a the client might need to enter between 1 to 6 steps in different custom fileds. My problem is each case will be dif...
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I am trying to see what are the best practices and how to link service desk ticket with a bug ticket internally created for the software team.
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Hi all, So in using JSM for a support desk that does 90% of it's work currently through phone communications. The current system they use has an automated system that will upon receiv...
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