Community resources
Community resources
Community resources
Jira Service Management
-
Greetings, situation is pretty simple. I do: Create new project. Select Software development. As template I choose Scrum. As project type I select Company-managed. In last step I check Share s...
-
Hi, We've recently encountered an issue where some customers will get an infinite spinning wheel when trying to view a request on the portal. Once the page is refreshed it works fine until they...
-
Using the trigger "Field value changed" with "Attachment" doesn't trigger automation rule as expected This is likely due to JSM only allowing file attachments to be added in a comment. Drag/drop a f...
1,116 views 4 0 Deleted user April 22, 2022 -
I have created assets in Insight and a reference to my asset type in Jira issues. Is there a way that I can keep track of how many of each asset is in stock? What I would like to achieve is that whe...
-
The first customer request status found, does not appear to match the actual issues current customer
We have a lot of these entries in our logs: "The first customer request status found, does not appear to match the actual issues current customer request status. Attempt a re-sort operation be...
-
Hi there, Part of our configuration is as follows: A Jira Incoming Mail Handler is set up to create an issue of Issue Type Monitoring in the appropriate Jira Project. A Jira WebHook is setup with...
- Question
- jira-service-management
- opsgenie
-
Hey, one of pur customer has a new email adress and I would like to change this email adress. But if I click on view profile, the answer is, that the profil doesn´t exit. How c...
- Question
- jira-service-desk
- jira-service-management
-
We want to embed a widget for the service management helpdesk project into our website. We have to set our service project portal open and login-free for embedding widget. This allows all the users t...
-
I have installed and trying out the Extension for Jira Service Management on our dev envirment. I can see the option for Bundle however I am trying to have a play with the Dynamic forms. I cannot f...
-
how can i revise out of cancelled status if it was a mistake? need to revise the status to completed
I mistakenly put something in Cancelled status instead of completed status, how can I fix it?
-
Hello again for the third time in 2 days - Since everyone has been so helpful I'm hoping someone has come across a solution for this one. We're finding our reporter population is abusing the ...
-
We are just starting to review and plan a POC of JSM Incident Management. Can anyone provide any links to tips or suggestions of what to do and what not to do? Also, can Incident Management connect...
-
Is there a way to Create Automated Relationships based on Company Org Charts? Example. Employee A puts in a 'Change Request' and then is automatically assigned to their manager. ...
-
Hi. I currently have a Project Automation rule that looks for a specific phrase whenever that phrase is added to the Comments section. This is achieved via a Canned Response that is adds the specific...
-
Hello, we are using Jira Service Management (Service Desk) for several customers. Now we want to create our customer documentation for each customer in Confluence. Is it necessary to create an extra...
389 views 5 0 Deleted user April 21, 2022 -
Hello there I need help with 1 rule If a mail with the subject "abc project" comes from test.user1@gmail.com and test.user2@gmail .com mail addresses, open it in this ticket for abc project c...
-
We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying...
-
Hi, noob question. All incoming JIRA tickets are automatically set to P3. I am thinking: Manual update of priotiy in JIRA --> then manual update of priority in Opsgenie--> to push the no...
- Question
- opsgenie
-
Hello, We are trying to set Customer values to Opsgenie priority from the PRTG integration by assigning our own mapped priority values. We are trying to map the priority PRTG is sending...
- Question
- opsgenie
-
I'm working on Insight cloud and although I can select 'Object Type' and 'Copy' on the right hand side, it copies only the base attributes but none of the 'Select' pre-filled lists. Why is this? Am I...
-
We have a Knowledge base connected to our Jira Service Desk which is created in Confluence. We have Customers (ie. non-licensed Confluence users) who can access the service desk and the knowledgebas...
-
I was asked to create a portal for an existing software project (let's refer to this as B), so the only thing to do was to create a service project (let's refer to this as A) with a portal that ...
-
I'm working with a 3rd party who need to be able to direct their staff to our JSM portal request forms. They don't want to link to the Help Centre they want to link directly to the request type. Th...
-
One of the JIRA tickets descriptions is auto-updating by <p> </p> tag. Kindly help to resolve the issue
-
I would like to know if its possible for "auto populate a comment" or "auto update a comment" on a JIRA ticket based on a field which is a date field. For example : if the date in date field is more...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |