Community resources
Community resources
Community resources
Jira Service Management
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Is there any guideline or Atlassian ITSM best practice , which suggests number of JSM Agents based on volume of tickets or number of active Customers in a Jira Service Management instance?
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Hello I want to show user about the courses and his status of courses as soon as he logs in to review his complaint. How do I connect this front end to each user detail who has registered on ...
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Hello, I am trying to determine a way to prevent my users from adding a specific email address to service desk requests. We have an email channel set up with one of my service desks. The email addre...
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Hello - I'm trying to set up an action policy for some automation, and I'm using the match function to match the description of the alert to a regular expression. I'd like to test this to see if the ...
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Hi, I have one user out of our entire department with this issue: We use Jira Helpdesk to submit and fix tickets for our facility. Typically we use Chrome to launch and use Jira, but we have recent...
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Service Desk agents are automatically set as watches on any ticket they handle, is it possible to turn this feature off?
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We've set up Incoming Calls integration and the alerts informing of these work fine. they are auto-ack'ed if the call is answered and we can escalate if not until someone does acknowledge them....
- Question
- opsgenie
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Hello, Currently we are using integration between OpsGenie and Jira SD via Opsgenie Edge Connector (OEC). We had to do it that way so we could work with priorities and tags/components. Now there is...
- Question
- jira-cloud
- opsgenie
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If a User in Jira SD opens a ticket themselves and then closes it themselves the Jira SD ticket shows as being unassigned? and we have to go in manually to add an assignee but cannot add the assignee...
- Question
- jira-service-desk
- jira-service-management
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Hello, I'm looking to create a project automation that upon changing the 'assignee' on a parent issue all the containing subtasks are then assigned to the same agent. After looking at the auto...
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Hi, can we set SLA according priority that customer/user set earlier on portal ? with same issue type like Incident. Ex : High = 10H Medium = 5H Low = 2H
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Hi Everyone, I would like to inform that we have enhanced the "Send web request" action component in A4J (automation) to allow users to select the standard Jira format for the issue data. Now, the ...
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The following Atlassian Page (Manage Jira Service Management customer accounts | Atlassian Support) depicts the option to enable knowledge base viewing access to portal-only customers as reflected in...
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Hi dear all and dear community admins, I have created a rule in Jira automation. I have two different custom fields Customers(select list(single choice)) and Customers Market Area (select list(...
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Background: The project setting has the "Customer notification" turned off and "Notifications" turned on. An issue is shared with two organizations (The users are having service desk ...
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Hi team, We often create new Service Request types, but since we have a massive amount of custom fields, we find ourselves removing all those non-needed fields one by one, with drag and drop. (we ar...
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Current date format is M/d/yyyy in the proforma form. e.g. 7 March 2022 translates to (3/7/2022) Can this be changed to dd MMM yyyy or configured in any other way? (e.g. 7 March 2022 translates to 0...
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OpsGenie API for Alerts contain a isSeen: bool field for each alert. https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ What does this field exactly mean and how is it s...
- Question
- opsgenie
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Hey All, We've been using Autotask for some time but only the service desk and timesheeting elements. We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk ...
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Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
- Article
- halp
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HI Team, We have attachment for Insight objects and that objects are shown in jira issues. for now we want Include attachment to the same insight custom field. Is that possible?
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Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
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| July 29, 2025 5:22 PM PDT |