Community resources
Community resources
Community resources
Jira Service Management
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I am trying to import csv data and some of the fields are data from objects registered to other type Example: Usuario;Nombre;email;licencia 85617;Mónica Molina Ordinas;monica.molina@avoristravel.c...
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Hi Everyone, I would like to inform that we have released the "Approval Required Trigger" trigger in A4J (automation). Now automation rules in Jira Service Management can be triggered when an issue...
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Hi Guys, i want to know. is it possible to integrate cost tracker with JSM ? Ex : in JSM we have Asset Management for user to request a laptop, when the ticket closed. the budget in cost tracker is...
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Hi, i want to add a field contain LINK to show at customer portal. i try to create custom field "Message Custom Field (for view)" request form. but, it wont show the link that i set on custom fiel...
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Hello all, we are using Insight cloud to manage our network equipment & inventory. Currently we have some automation rules in Jira that create JSM incidents when receiving web hook alerts from ou...
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We currently use Jira Service Desk for our tech support department. In some cases the support time is billable to the customer. We use Tempo to track our billable and non-billable t...
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Hello All, We are using JSM Cloud and would like to update the System settings (Default Language & Default User Time Zone). Will there be any impact on our environment if we update these setting...
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Have a automation to say if the ticket is linked and duplicated by is select to resolved the duplicated by a ticket with same fields as the duplicate ticket. Having issues with the additional ...
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Currently, once project lead is assigned, all the open tickets automatically get assigned to him/her. We do have multiple help areas and each help area has its respective assignee. Any way to assign...
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- jira-service-management
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We are standing up a new service desk system, and it would be helpful if we can add general notes, help text, or a check-list to support our agents and the actions they are supposed to take in the sy...
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- jira-service-management
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Hi, we’re re looking to use Jira service management to automation some IT request, when creating a form is it possible to automate certain sections of the form. Lets say the form...
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I enabled the notification, the test approve email arrives, but approval does not receive it any advice? Thank you in advance
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Hi Community, We studie to use Jira Service Management in our Company. I have a question about Atlassian Access. For enduser connection we need to cost Atlassian Access? thanks for your...
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Hello - we work with clients and our clients are Atlassian users with seats in Confluence (so they can only see their projects information) however we also want to add these users to Jira Service Man...
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When trying to create an issue or link and existing issue from Jira in the Incident Opsgenie, several projects are not available.
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- jira-service-desk
- jira-service-management
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I have an insight object with an 'Owner' User attribute and a custom User select field 'Current Owner'. I am trying to filter an Insight object field so that only objects where the Owner and Cu...
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I am relatively new to Jira servicemanagement en still evaluating if it fits our use. I managed to find most things, but the following is still a problem. I don't want a public site for customers. I...
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Hi ! I want to remove the 501 character limit that my users see when entering text on a Service desk portal form My jira.text.field.character.limit is set to 32767 I created a Text ...
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Hi Guys, I have a customer request portal to onboard users in one of application, once the user is created, the ticket should be resolved & notification should be sent for that to requester. Ho...
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I've searched through the community but all tips and instructions don't seem to help. The problem is that irrelevant KB articles keep showing up when you access the KB articles from an issue. ...
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Hi, I'm trying to create a report on the dashboard that will simply list our 5 priority levels, and then the percentage of them that were completed within our set SLA's I've currently created a fil...
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Hi We have a Customer Portal designed in 3 different languages. The translation of the Request Type description is not working in the agent's ticket view. For example, a customer opens a...
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I am based in the UK so use the date format dd/mm/yyyy. Jira is configured in the general setting with this format. However, if i add a date field to a Form, it reverts to the mm/dd...
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Iam trying to add a note to an alert having tiny id 39 and getting the following error Tried doing the same with IdentifierType as ID and Alias, still getting the same error Body(In JSON) { "user...
- Question
- opsgenie
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Hello, I am currently doing a test migration and stuck with an error regarding group ERROR ITMS project-export Group reference could not be found. Check if the group reference: "JIRA Suppor...
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| July 29, 2025 5:22 PM PDT |