Community resources
Community resources
Community resources
Jira Service Management
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Hi, currently I have the problem, that I don't recieve Mails form one of our Service Management Projects. The notifications for agents are not affected. The problem is only about mails like 'Reque...
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Hello, Currently in Insight we are logging PCs for example. The serial number is the label as this is the only consistently unique field. This is fine but it isn't very visually friendly when lookin...
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I need to organize several queues into groups, to have a better handling for the agents. Anybody has an idea, if I can do that without a plugIn? Thanx!
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If Issue are disapproved by approvers require a note or remarks why issue is declined
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Our firm creates one service project per customer. That means we have one organization per service project. As much as possible we don't want to display the list of all of our customers in the portal...
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I see some of my epics have multiple sprints in the sprint field. But I can't see to manually add two sprints. Can someone explain to me how this logic works and how the epic attached got two sprints...
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Hey everyone! The purpose of this Community article is to provide a couple example queries for using this experimental API with both cURL and Postman, which is in reference to the KB API Developer ...
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For operational and networking reasons we would prefer to have JSM data center use a separate database from the one used for Jira Software data center. What do we lose by that approach, in either fe...
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See attached.
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Thanks
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Is this a known issue? It didn't move the Epics it was supposed to but moved everything else, removing the connection. It seems like when you update a child task within an epic it provides an update...
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Good day, Our Agents are already using 8X8 Contact Center for inbound/ outbound call/messaging. We are implementing Jira Service Management Cloud/ ITSM to provide our services/manage to our custome...
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How can i set the automation when i want to auto transition from Open to Work in progress. when an i assignee comment.
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Hi I want to make an automation for when the ticket is in approval status to validate that it is the right organization that is put in the organization field and makes a check with the first c...
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Hi I have created a new custom field to be able to make an automation that will fill this field according to the language but I don't see it in the list when I make my automation. Thanks &...
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The Current Regular Expression: \A(\{.*\}\n?\s?|<.{0,5}>|[_+*\-])*[Tt][Hh][AaxX][Nn]?[Kk]?s? ?[Yy]?[Oo]?[Uu]?[^%]*$ I know we're not the only ones who deal with this. We resolve the i...
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Hello people! Starting from today me and my colleagues are not receiveng any email notifications by email. All is enabled, nothing was changed or configured. We dont receive emails for mentions, tic...
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how can i restore an incident that has been accidentally DELETED ?
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Hi, When customers create a ticket in the portal they choose a priority. It is used later to choose proper SLA. Problem is that our customers often use higher priority than justified. My idea is to ...
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I have a existing request form that has a custom field type "Customer Request Type" from add on Extensions for JIRA Service Management that is located in the hidden section on the request form with a...
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Unable to access Jira admin console (Issues, System, User Management) after adding Announcement bann
We are unable to access Jira admin console and site admin after adding Announcement Banner. We are able to access projects but unable to access Jira admin console The issue is in Ji...
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I have a workflow that has 3 different statuses that require approval from different fields on the issue. I have set each one up to require approval from the correct field, but notifications are not ...
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We are implementing a process in my company that is confidential, today all agents can see all request types and we want to create one that would be visible only to certain L2 agents, is that possibl...
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Hello, We have blocked user comments for closed tickets, So we would like to show some thing to the customer saying "You cannot Comment or Reopen the Closed ticket, Please open the new ticket". So...
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What is the easiest way to ensure that a project's tickets and it's boards can only be seen by a select couple of people?
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |