Community resources
Community resources
Community resources
Jira Service Management
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Hello I would like to have statistics in the dashboard (or elsewhere) in order to extract data for the reports, concerning how long on average that the tickets are in a status in order to have stati...
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Where do i go to figure out how to just set this up for our agents and how employees submit tickets? Don't i need to set up a basic structure?
- Question
- cloud
- jira-service-management-cloud
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Hi what is the best way for an automation to remind my team for tickets that came in but were not picked up/responded to (commented and/or assigned) after two hours. I have this JQL as a base: (...
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I know there is a global permission for JSM that allows me to configure all agents to have permission to manage organizations. I don't want to enable this. I would like to allow one particular...
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How do I restrict access for customers to see only their own project, not all projects?
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I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
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We are implementing a "submit ticket" system in our application. We are looking at using the issue collector widget to allow end users to create tickets, but if there is a better way to accomplish wh...
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Hi, Just looking for some assistance on JSM, we're setting up gating with Jenkins https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/ We have the g...
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Hello - We are currently using a form for End Of Shift turnover information - Looking for a way to post this form automatically to confluence or even have it show up in a teams feed. OR ...
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Hi, We have set up that our Jira users can create a Jira ticket via Outlook. They had to create a contact group in Outlook and can send the desired emails to Jira manually. So that the correct board...
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Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to support@tgsec.ba, we receive an automatic response that the ticket ha...
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Hi, I am assignee for a few jiras. but I am not able to see or change the 'Due Date' in the edit screen of my Jira. I am able to see it in the 'view' screen. Help please. Thanks Arvind
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Is it possible to change how this works? If a request comes in with title "Organization". and then Organization 2 comes in, it will find that as similar. But if a new request comes...
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Jira v8.20.4 I have a certain order on my fields for sub-tasks in a project. I have a Create screen, an Edit Screen and a View screen. For the View screen I want the order to be as seen in view sub...
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After removing the help from a field reported in Theme Ext., when the language is changed the content of that field continues to appear despite having also deleted the corresponding translation. Spec...
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In some cases a support ticket needs further development work than can be addressed by the service team. What do I do to present the issue and add it into the development que?
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How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal? I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue"...
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I am wondering how service tickets show up in the regular jira environment. What I want to do is to group together under one epic all service tickets that come from a specific client. Ca...
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As there is this Atlassian Community, is there a product like this created, to add to your customer service portal? We would like to create a customer community "chat" where our customers could su...
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We have a SSO and SCIM connection with Azure AD. When i login to atlassian i always go to the page where i have to fill in my email. When i fill this in i get the SSO experience. I would like it more...
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Currently the app has default reports. I would like to manage the filters to create reports for different levels for example one for management that shares data on the worst case scenarios a...
- Question
- opsgenie
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I would like to pull all my business metrics together into one place and part of that is how the support function is operating. These metrics are available on the OpsGenie Analytics tab but I want ac...
- Question
- opsgenie
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Hi, I want to change one particular sentence in the customer portal (jira service mgmt), however, I do not find the option to change the translation. When entering the customer portal, right above t...
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Hi community, I'm dividing our customers into different segments (eg.: A, B ...) and this is based on the domain they have. FYI: The domain determines the organization's field in our automation. I...
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On my issue type, I created a custom field to reference Insight objects. When I update that issue field (when I add a reference to an Insight object) I want to automate the value of an attribute of ...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |