Community resources
Community resources
Community resources
Jira Service Management
-
Hi There, We are currently looking at using OpsGenie for our On Call scheduling, but would like to know if it has the ability to send out notifications of who is on call to our clients in JIRA?
-
Hi All, I would need help with configuring a JSON in the advanced section of the Automation rule. I have an automation that creates 26 tickets when a certain request type is created...
-
Is it possible to edit the notification in below red box? Now it shows the “created date” and the “updated date”. I want to add a "running date" to calculate the days from creation. How can I...
-
Hello, We created a new change request type to fit our needs in managing changes. We would like to trigger a new Change Request ticket through email automation but we are facing an issue that our c...
-
Hello, I'm trying to get a list of all the tickets that have changed from status A to any other status. However, I want to see the date the status actually changed when Jira displays the resul...
-
I have set up conversational ticketing between Slack and JSM Cloud. Everything seems to be working but the requestor seeing the ticket replies. This is what I found after I created the ticket through...
-
Is there any way to add a custom javascript snippet on the landing page in Jira Help Center (customer portal) on Jira Cloud? We have a solution for on-prem system where we built a plugin/app that ca...
-
Buenas tardes Estimados. Agradeciendo su valioso apoyo. Quisiera poder conectar o integrar mi instancia de Jira Service Management, la cual tiene un determinado dominio y cuenta, con ot...
-
I'm wondering if there are any plans to allow an accurate representation of an issue which would allow a user to chronologically report an issue using text and images. When viewing issues in th...
-
Hello, Looking to understand if it is possible to add customers in an organization as watchers of an issue so they receive updates and alerts on the issue ? We have our customers g...
-
How do you manage a subtask queue within a service ticket?
-
can someone explain this query: status in (Resolved, Complete, Done, Closed) AND Sprint in (553, 557
I am taking over the reporting for someone who left, the only instructions I received was to use this filter (status in (Resolved, Complete, Done, Closed) AND Sprint in (553, 557, 551, 566) ORDER BY ...
-
I am trying to create a daily task and once that task is created attach a form to it. The first rule just creates a task daily and gives it label daily-checklist. The second rule detects task creat...
-
Hola, Al ver mi reporte, quisiera que me muestre el tiempo total desde que se inicia un ticket hasta que se cierra el ticket, tienen alguna sugerencia de como poder realizar ello sa...
-
I have setup the OpsGenie to Zendesk Integration. OpsGenie is creating tickets to Zendesk and all the triggers in Zendesk seem to work with the correct alerts in OpsGenie. When looking at the Zende...
-
Hola, Me he creado un proyecto Jira, usando tipo Kanban y gestionado por la comunidad. He metido flujo, columnas .. y no consigo ver las ´épicas en el tablero. Si me enseña las tareas.. y no ...
-
Are all services related to a project? Is there a choice to create many projects, or one project and many services?
-
Hi, I am trying to sync our HR's system with Jira and need some help please. What it is, HR's system will be sending an email into our SD for all new employees. This will trigger a ticket on our SD...
-
I have a simple ticket type with approval If I create a ticket for this ticket type manually everything works fine and the approver gets an email to approve However I need to create a ticket ...
-
Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating in...
-
Hi, Please guide to change issue type of an issue through automation rules so that associated workflow also get updated.
-
Hola, Quiero añadir un campo del tipo: "fecha tope de realización ", en los campos que aparecen en las issues (ya sea tarea, historia de usuario), para poderlo rellenar.. o cualquier otro tip...
-
Hi community, I am playing around with CSV imports in Jira Insight, and I stumbled over the following document that describes configuring a parent / child hierarchy when importing: https://support....
-
While enabling email channel the issue type is "Service Request". I want to change this issue type from ""Service Request" to "Change Request". Although I make changes by automation but workfl...
-
We need to send out a subscription to users of a custom field. I was wondering what everyone uses to do this?
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |