Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I have a "global" board for feature for x amount of projects. I want that only POs are able to move features of their specific projects, developers to not be able to move any features...
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Hello, We're trying to create an app for Insight asset management. We have quite a number of attributes for each asset but we do not need all the attributes to be pulled in...
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I have a question regarding the Slack integration and I guess general config with regard to permission on the Cloud version of Jira Service Desk. Scenario: We have an internal S...
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i want to add details for the approver in the email see what we need to approve it
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As a user i like to create a automation rule when a customer reports a issue, we automatically attach his product to it. The product is coming from Insight and is called "Loyalty Cloud"...
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Hello all, I would like test a migration between my Jira data center and my Jira cloud. I test with one user and some issues. How can I proceed to keep all issues and users ? I tried w...
530 views 3 0 Deleted user July 6, 2022 -
Hi, Is there a way to configure parallel approvals in the Jira Service Management Datacenter version? There are approvals sequentially configured where the request goes for multiple approvals one a...
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Came across YouTube video for password encryption advanced custom field Storing Passwords in Jira in a Secure Way - with Access Control, Mask and AES-256 Encryption - YouTube I do not s...
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Hi all, Trying to get the simplest Postman GET request from (servicedesk/insight) Jira Insight. No issues using the normal jira API calls, e.g. <baseurl>/rest/api/2/issue/<issue_id&g...
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Could we please get a downloadable v-Card for Opsgenie numbers used in Australia? Some of our staff are having issues where the Opsgenie number is being blocked therefore they are not getting escala...
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hi, I would like to know if there's a way of deactivating the notifications through email when updating custom fields. Just for custom fields. Thank you
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Hi, When I upgraded our "Mobile Plugin for Jira Data Center and Server" under User-installed Apps to the latest version 3.2.15 I got the message "System plugin required for the Jira Data Center and ...
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Hi there! Relatively new to Jira, trying to improve existing service desk set up. Right now stuck on trying to understand the whole issues, fields, screen and schemes configurations. I understand tha...
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Hi, I created resolution screen and it is working fine with certain projects normally, I configured the workflow to use it when reject or close an issue the issue that when I try to use it in...
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Hi! I need help with approver custom field. For me like administrator I can see user list from our Azure AD but other users when they create ticket can not see user list to choose user. more info on...
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Update: This release received strong user feedback. We contacted many of the commenters and are following up with updates that are outlined here. Hello everyone! We are very excited t...
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Hi, I've linked an email address to our Service Management account, which is mostly fine, but I've noticed in the processing logs that a couple of emails have a status of "CONDITION PENDING". ...
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Hello Everyone, I work in the billing department, we receive Jira tickets on day to day basis. I want to make an automated email system where my management shall receive an email every month w...
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Hello Team, I am exploring the functions of Opsgenie for my team. I understand that Jenkins Integration can forward Jenkins build failure alert to Opsgenie. But I am wondering whether we can...
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Unable to create Opsgenie alert from Service requests Opsgenie does not see the the service requests " type " we do not use incidents as a request type Also , there is no optio...
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Hi All I am creating a new workflow where when users try to regress in a workflow like coming back to 'To Do' from 'In Build' they should enter a reason for it and the reason list should depend on w...
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I cannot add a webhook for my team integration. Please help. I am using trial.
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Hi All, I'm looking to create a dashboard for our developer which can give an overview of all projects, then top-level tasks can nest subtasks. Currently, I have omitted the sub-tasks a...
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Currently, my team uses Basecamp. I was brought on as a project manager and have been working on implementing things that I think will help out their procedures and keep them more organized. One of t...
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I have used the following queries to not show "Resolved" or "Done" in my queue and both should technically work but both are still showing in my queues. Any thoughts? status in (Open, "I...
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