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Migrating Users/Customers to Cloud form Server

Alex Haddad
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July 17, 2022

We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using Access in Cloud. The customers (currently users) will not be using Atlassian accounts. 

 

Any thoughts or recommendations on how to migrate the users and get them to be in cloud, and possible still keeping the past tickets display the names of customers/users who have worked on them. 

2 answers

0 votes
Joseph Chung Yin
Community Champion
July 17, 2022

@Alex Haddad -

Welcome to the community.  If you don't uses Atlassian's Access, then you cannot have your IDP to manage your existing users (LDAPs) in the Cloud.  Cloud env will force you to have Atlassian accounts.

We are in the same situation, but we also need the ability of using our own IDPs by our security requirements.  I would recommend you to follow-up with Atlassian Support (https://support.atlassian.com) to ask them for additional guidance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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abhishek_sharma03
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July 17, 2022

Hi @Alex Haddad , Are you migrating Jira Software or JSM to Atlassian Cloud ?

Alex Haddad
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July 17, 2022

Both, however the main concern is JSM

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