How to set new request email notifications to send to a generic mailbox?

[Rob V]

When a customer logs a request, is it possible to set email notifications of this new request so they aren't sent to me (as project owner), rather, they are sent to a generic team mailbox?

Or do I need to assign the generic mailbox email address to a project owner, in order for this to work?

Thank you

[Rilwan Ahmed · Accepted solution]

Hi @Rob V ,

Welcome to the community !!

New ticket created email is sent to project lead usually when 

1. Component is selected while creating a ticket and the default assignee of that component is set to project lead (project settings --> Component)
2. Project lead is added in "Issue created" event for the notification scheme used in the project. (project settings --> notification)
   
   Modify these to stop getting emails for new tickets created.

To receive an email to the generic mailbox, then make use of automation rule
Go to project settings --> automation --> Create rule 

New trigger == Issue created
New action == Send email

In "To" field, enter the email address required, add contents required for subject.
Example:  "New ticket created".

Click Save and give a name to the automation rule and "Turn it on". 

Let me know if any questions. 

[Rob V]

Thanks @Rilwan Ahmed  - this automation helped achieved what i wanted. I appreciate the good instructions provided too. 

Regards,
Rob