Community resources
Community resources
Jira Service Management
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@Andy Heinzer Is this still happening? I am running into the same issue where both the TXT verified but the CNAME will not. So I have 2 of the 5 checks. Any additional info would be great!
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I recently learned about this bug that causes Jira to miscalculate the first response and/or resolution time on a service desk ticket where a service desk agent is also listed as a request participan...
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...mail = {{issue.reporter.emailAddress}}" query. The thought was that if the query found any matching object, it would be TRUE and move the automation forward to the Edit Issue action listed above, while FALSE w...
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I have tried to upload 5 type of files in JIRA, but only .txt was successfully added. all other files are showing unable to upload and failed. please see attached screenshot for detail This ...
765 views 8 0 Deleted user April 19, 2022 -
I found the how to on modifying the main landing page - Customize your help center. On the main landing page there are several sub pages - I cannot find where to modify those pages - for example from...
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We cannot seem to find a way to match the priority of the alert in OPSGENIE from JIRA. there is no issue with P1-P4 between OpsGenie and Jira. But when I created a JIRA ticket with Lowest as priority...
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- opsgenie
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We have some members in the team in UST and some members in PST. They are all in the same Team, which has a time zone of PST. The users' time zones are set properly. An alert went off at 3 A...
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Hello, I would like to set the body of a jira automation email to specify the priority of the ticket being logged. I have tried adding {{issue.Priority.fields}} and {{issue.priority.issue}} ne...
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Hello, This automation works consistently, it has never failed since it was enabled in Dec 2022. However, just failed for a reason that is not true. Allow rule trigger is not checked, nor should i...
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Im trying to show a set of results which is looking for a specific set of part numbers in all statuses except closed. I can do it without the part numbers but as soon as I put them in it showe...
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- jira-service-management
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When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, bu...
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We currently have 2 object schemas, and would like our service management project to be able to reference both object schemas with a single custom field. We configured a custom field that integrates...
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Whenever an automated email is generated, .jpg files are not able to be viewed but .png files are. Is there a fix with this? TIA
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We are using the Jira server version 6.4 and service desk version 2.5. When our customer creates a P1 through the Service Desk, a call should be triggered to our team member's mobile phones. Since we...
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Hello, I'm setting up Zendesk/JIRA integration and I have some questions. The configuration options within JIRA seem limited. Is there a way I can use automations any time a ticket is c...
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Page keeps teeling me to: ``` Update your permissions to enable widget. Make sure that the Project Role atlassian-addons-project-access has access to Browse Project, Service...
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How do I pay for a subscription? In the payment information, it was displayed that "The account is under external management Contact your partner or reseller on the issue of making changes" Up to thi...
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Hey guys, anyone has any experience with injecting JS via announcement banner to only certain parts of the application ? In my use case, I need to change the description in insight object Att...
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We are testing JSM. The client only displays comments. We want to display more content，for example details ,description.... . How to operate? Current information。
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Hi all, Looking at creating a new ticket from a closed ticket comment added. When the new ticket is created, a comment is added to the trigger (or closed ticket) with the new ticket number. What w...
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I'm a Jira Sys Admin configuring a company-managed service desk project and I am not able to see the attachment field as an option to add to the form. The attachment field is added to the screens by ...
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How do you set of different ticket status for Service request? We have already set the following on our project: Open Work in progress Waiting for approval Onhold - This is status has ma...
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I have an insight object type called Branch. Within this object is an attribute called Approval level. That attribute contains either L1 or L2. How do i set a condition where as if a branch is select...
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I have multiple object types Branch L1 Approver L2 Approver What i want to figure out is if i have a branch object "blue spot home loans" i want to set l1 approver object to "scott federman" an...
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I created my own plan and for filter I like to add some custom field. Since I am Admin, I can see the Custom fields that I need for Plan, but I just don't know how to add that Custom field to my plan...
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| August 28, 2025 10:24 PM PDT | ||
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