Community resources
Community resources
Jira Service Management
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Currently the app has default reports. I would like to manage the filters to create reports for different levels for example one for management that shares data on the worst case scenarios a...
- Question
- opsgenie
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I would like to pull all my business metrics together into one place and part of that is how the support function is operating. These metrics are available on the OpsGenie Analytics tab but I want ac...
- Question
- opsgenie
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Hi, I want to change one particular sentence in the customer portal (jira service mgmt), however, I do not find the option to change the translation. When entering the customer portal, right above t...
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Hi community, I'm dividing our customers into different segments (eg.: A, B ...) and this is based on the domain they have. FYI: The domain determines the organization's field in our automation. I...
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On my issue type, I created a custom field to reference Insight objects. When I update that issue field (when I add a reference to an Insight object) I want to automate the value of an attribute of ...
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Hi community, I wonder if it is possible to have a approval step be dynamically added in the middle of a workflow based on some field value? Refer to the attached workflow, let's say I have a field...
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Hi, I have a typical Jira use case. I want to search for Jira tickets that have 'ABC' or 'XYZ' in titles. It's not necessary to have both 'ABC' and 'XYZ' in the same ticket title. Is there a search ...
- Question
- issue
- jira-service-management
- search
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Hi all, I have some stakeholders who would like access to a dashboard that gives analytics of the help desk, but our systems team does not want to give them access to seeing all the help desk issues...
- Question
- access
- cloud
- dashboard
- jira
- jira-cloud
- +3 more tags...
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How would I set up an automation rule to only send an email when a priority score is greater than 50
We use priority scores to help push work through our stream. Right now I've got it set to send an email when the issue is updated, setting the priority score to greater than 50. However, ...
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I am following up an an alert that was missed. As far as I can tell the notification went out, however when I checked the logs an odd line is coming up. Pretty much what does this alert mean? Rule[...
- Question
- opsgenie
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hi all! I have 2 JIRA ServiceDesk projects and we have a custom field "Select List (cascading)" with 2 drop-down fields. Is there a way to copy over the custom field elements and copy it over usin...
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Other people have their pagination set to 1,000. Mine is 250. What gives? Thanks.
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I am trying to edit the form that the requestor fills out so that I can add titles and divide the form by sections. Is this possible? I have a request that the marketing managers fill out...
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Hello, I have an IT board that I want to keep hidden from everyone. Currently, people put in tickets via the portal and get an email update when the tickets is updated but when they re...
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Hi! I want my customer to be informed of the "Time to resolved" SLA in his ticket as soon as I categorized the ticket and assigned to the respective queue. What do you think is the best way? I...
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Hello there, We have a request form in a Jira service management project. We are adding an approval on one status of the workflow and we want the user to select it's own approver from a cura...
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My team is already using Jira Software to collaborate on work flows and task tracking, but I wondering if I can use jira to create a content schedule and queue. I would like to be able to post to my ...
- Question
- jira-service-management
- social-media
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Good morning, We need to segregate the surveys we send. Depending on how the ticket is resolved, and the user type, we need to ask specific questions in an email to the user. We don't wa...
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Hola Comunidad. Tengo un problema que en ciertas ocasiones, los correos que se envian a la casilla de soporte no crea el ticket automaticamente. Alguien me puede sugerir algo para solucionarlo? &n...
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I manage a large system with a lot of automation. In this situation I have a Parent workflow, which uses ScriptRunner to create linked child issues in other projects. The script is set to run a 'Aut...
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Hi, we are running a project under Jira Server Management. We also added language support and translated all in several languages. We create requests per API with our own support form and provide al...
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Last weekend we did the upgrade from Jira Service Management 4.20.2 to 4.22.2 Jira Core 8.20.2 to 8.22.2 Insight version 9.1.3 to 9.1.11 After the upgrade we lost some objects it ...
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Hello community! Our team very happy with using a major incident. But we want to allow the editing of this field only for admins. I faced somewhere with the suggestion for Atlassian team to make the...
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Hi, I have four projects in Jira Service Management. In all projects, I have added customers to the organization under the menu selection Customers. But now customers can no longer access the porta...
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Looking for documentation/training for customers where it shows how to use the portal from sign up, logging in to managing their tickets etc.
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| August 28, 2025 10:24 PM PDT |