You may be experiencing slow load times on the forum; the team is working to resolve this ASAP.
×Community resources
Community resources
Jira Service Management
-
As per our requirements When we find any bug in the story then we want to create a bug from the parent story for this we added some post functions its working fine. we added a new transition create ...
-
Hi, just a simple question what I put before the account id so it makes the jql automation able to recognize the group of characters as an ID. An example is when you use an automation to loo for tex...
-
I got a new phone number. How do I change my contact number to new one in the opsgenie?
-
I only have SIL Engine (vendor cPrime) and I need to sum up number of attachment files in sub-tasks and shows it on task. Any suggestions? Thanks Hannah
-
Our users would like to see previous comments and their original request in the notifications that they get. This gives them context if we are asking a question or closing a ticket. Is there a way to...
-
I want to have a user view tickets but not be able to close or resolve them. Which permission would that be?
-
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-post In this document, the interface for creating user...
- Question
- feedback
- jira-service-management
-
All users have lost access to the project and no boards are showing anymore. Could anyone tell the reason?
-
We have setup a Jira Service Desk project and added all internal staff as customers. Theses customers also have Jira licenses. I am the admin of the project. Currently staff sends an ema...
-
Hi, everyone! I am trying to set up resolutions at a customer portal (JSM) and I follow to the instruction - https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-p...
-
Hello, My company makes extensive use of internal distribution lists. When someone creates a ticket by email and cc's a distribution list, the distribution list becomes a participant on the ticket a...
-
I'm trying to get my head around how to add approvers to requests. I've read a number of articles around Request Types, Workflows and adding an approval pick list field or custom field and an a...
-
Hello. We have set up some monitoring screens that we want to use to check status in various queues. Thing is we need this to be visible without being logged in to a user due to how its set up physi...
-
TL;DR: Opsgenie’s Marid integration server was deprecated on December 26th, 2019, and it will be 100% retired on November 21st, 2022. All Marid integrations and any integration that is using the “sen...
- Article
- opsgenie
-
Hi all. We are looking to improve the customer experience by raising support tickets (Cloud JSM) from Outlook. The idea is to extend the standard way (subject+body+attachments) of using the...
-
Do you have any knowledge of a CSAT add-on that provides a dashboard gadget? All add-ons I saw, no one provides a dashboard gadget. Why I want it? Because I have many service desk projects and I wan...
-
Hi, In this particular listener we have tried to sent notifications to the member of the user group populated in a single group picker custom field called 'Group Assignee' present on an issue. Now ...
-
We're using the Slack Assist app to connect our Service Management account with a triage and multiple request channels. However, it looks like the triage channel is not being recognised after ...
-
Hi all, I try to create ticket jira from email , email was sent but ticket not created on jira dashboard. What must i do ? There is any setting that i miss or i must configured. Regards,
-
I want when a custom field is updated (custom field name CCs) to copy the customers that are being tagged in this field and paste them into request participants field Basically, we want when cus...
-
We currently use an AD group in JIRA which means that users added to the said group are automatically assigned the correct JIRA boards. I have tried adding the same JIRA group to a team in Tempo so ...
-
We know that after the issue is completed, JSM will send an email to the problem creator for feedback. But I want to send a link directly to user feedback without opening an email. I know the cloud ...
- Question
- feedback
- jira-service-management
-
Hi, I have a project in Jira service desk. On the board I configured that I will see only open issues so I wrote on the Kanban board sub-filter: “Status not in Closed“ and it worked&nbs...
-
How do I link an issue created in Jira Service Management to a project issue in Jira Work management
Hi Jira world! How do I link an issue created in Jira Service Management to a project issue in Jira Work management? I look for it and can't find it. please help.
-
Hello dear community We have had the following problem for a few days. In a service desk project, the tickets in our queues are no longer displayed in full. Only when you go to the bottom of the pag...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |