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Jira Service Management
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Hi Team, Currently when a ticket is closed or responded to, it does not show the reporter what their original request was in the email they received. Is there a way for me to display their original...
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Hi, Suggestions on to figure out is there a way for admin to send notification to all the users in SSO in jira. Thanks Baskar
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I want to add the "watcher" on the page to show the names, but I‘m not able to find the field to add in the page. How can I add it, or which field should I add? Thanks.
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Hi Team， I‘ve created a field like this But it only display on support staff side How could I use it for customer side
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I'm using asJsonStringArray for some automations ( {{issue.Organizations.name.asJsonStringArray}} and {{issue.labels.asJsonStringArray}} ), and it works great for listing things out. ...
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Hi there, I know there is no way to sync directly from Azure AD to Insight but is there a way, an app or something that allows you to store extra attributes against users in Jira. i.e. their s...
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Hello, Every time I create a project the same two people are added as project admins automatically. Where do I set this? I want a different group to be set as the default project admins...
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Hello, I am trying to use scriptrunner to create a Parent Issue Type from a Subtask issue workflow, and link the issues. Is this a possibility, or can only Parent Issue Workflows create other Parent...
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Hello, May I know how to import bulk users linking to their jira-users account?
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I have an automation on service desk which should fire off a webhook to pagerduty. Following this guide I have setup the webhook. Using Postman the shape of my request is: POST URL:...
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I have always used the Service Now model of Incident and Problem ticket. How do we do the Problem Piece in JSM/ OpsGenie?
- Question
- cloud
- jira-service-desk
- opsgenie
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Does the Jira Service Management license come with a Jira Core license? or we will be charged for both licenses (Jira Service Management + Jire core) This question for Cloud versi...
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In the form of the request type in the portal I have a field that is user picker (single user) type custom field but the customer cannot see the values of this field. I've seen the field and I canno...
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In my project, customers are not receiving an email notification when the issue is raised via the Portal. When the issue is created via email request, the notifications run just fine.
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When we click on our help center page it works absolutely fine, but when we try to change our issue then the page gets on reloading, and there we got time bound issue.
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Hi, I have a very complex workflow with a lot of steps of transitions. The ideia is the customer only sees the status "in attendance" all over the resolution until the service desk really needs some...
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Hi All, I've a groovyscript where i want to find an objectID of a field from inside. It succeeds partially. i use: def app_newcustomField = ComponentAccessor.getCustomFieldManager().getCusto...
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...rowser and is usable. <Html> <Head> <script async id="jira-service-desk-widget" data-jsd-embedded="true" data-k...
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I've got an issue with the Android Opsgenie app on Android. I have a Samsung GS22 Ultra patched current and since the July 1 update the app has been setting all volumes to 0 after overriding do not d...
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Our customers are submitting requests directly to JSD and our agents respond via the Reply to Customer comment area. As correspondence goes back and forth within that issue, only the latest comment i...
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We have multiple service projects. We do not want our external partners to be able to submit or see the options to create tickets for our internal projects. Would like to do one of the following: 1....
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Olá, tudo bem? Ao realizar uma notificação ao cliente a partir de uma atualização no ticket, é possível no template de notificação, adcionar todo o histórico do ticket, por exemplo: ...
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What is the difference of these three? Please see the images below a.) User b.) Customer c.) People Is the Customer list the view for those customers who sign up from the Customer ...
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I have the Jira+Slack integration all setup and, to my knowledge, functioning properly. The reason that I setup the integration is because I want to be able to raise tickets in my cust...
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Team I need automation rule for below scenario with screenshot . any help appreciated Step 1 : When issue Created Step 2 : Issue field condition - status - In Progress / Waiting for Reporter / on ...
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 1:44 AM PST |