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Email notifications aren't sent when the issue is created via the Portal

Thu Johnston
Thu Johnston
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August 2, 2022

In my project, customers are not receiving an email notification when the issue is raised via the Portal. When the issue is created via email request, the notifications run just fine.

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Robert Wen_Cprime_
Robert Wen_Cprime_
Community Champion
August 2, 2022

Can you show a screenshot of the customer notification settings?

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Thu Johnston
Thu Johnston
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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August 5, 2022

customerNotifications.JPGcustomerNotifications2.JPGcustomerNotifications3.JPG

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