Community resources
Community resources
Jira Service Management
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Hi everyone I wonder if I can turn on notification as a default in a service desk? So that my customer can get an update through an email without having to turn on notifications in every issue. &nbs...
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What are the steps we can follow. As i have seen the documentation burt some doubts.ANyone can help to solve this.
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I am a admin for specific project. I want to notify me if there is a ticket that was still unassigned for about 24hours. How can i apply this on automation
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Hi there, Some of our request types can be consolidated down to combine two or three into one as long as we can control field visibility based on an option selected from a drop down list. What is t...
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We have been using Jira for a couple of months now for software development management. We have been using ManageEngine ServiceDesk for request management (external customer and internal employee). W...
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Hello I would like to have statistics in the dashboard (or elsewhere) in order to extract data for the reports, concerning how long on average that the tickets are in a status in order to have stati...
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Where do i go to figure out how to just set this up for our agents and how employees submit tickets? Don't i need to set up a basic structure?
- Question
- cloud
- jira-service-management-cloud
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Hi what is the best way for an automation to remind my team for tickets that came in but were not picked up/responded to (commented and/or assigned) after two hours. I have this JQL as a base: (...
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I know there is a global permission for JSM that allows me to configure all agents to have permission to manage organizations. I don't want to enable this. I would like to allow one particular...
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How do I restrict access for customers to see only their own project, not all projects?
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I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
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We are implementing a "submit ticket" system in our application. We are looking at using the issue collector widget to allow end users to create tickets, but if there is a better way to accomplish wh...
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Hi, Just looking for some assistance on JSM, we're setting up gating with Jenkins https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/ We have the g...
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Hello - We are currently using a form for End Of Shift turnover information - Looking for a way to post this form automatically to confluence or even have it show up in a teams feed. OR ...
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Hi, We have set up that our Jira users can create a Jira ticket via Outlook. They had to create a contact group in Outlook and can send the desired emails to Jira manually. So that the correct board...
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Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to support@tgsec.ba, we receive an automatic response that the ticket ha...
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Hi, I am assignee for a few jiras. but I am not able to see or change the 'Due Date' in the edit screen of my Jira. I am able to see it in the 'view' screen. Help please. Thanks Arvind
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Is it possible to change how this works? If a request comes in with title "Organization". and then Organization 2 comes in, it will find that as similar. But if a new request comes...
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Jira v8.20.4 I have a certain order on my fields for sub-tasks in a project. I have a Create screen, an Edit Screen and a View screen. For the View screen I want the order to be as seen in view sub...
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After removing the help from a field reported in Theme Ext., when the language is changed the content of that field continues to appear despite having also deleted the corresponding translation. Spec...
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In some cases a support ticket needs further development work than can be addressed by the service team. What do I do to present the issue and add it into the development que?
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How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal? I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue"...
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I am wondering how service tickets show up in the regular jira environment. What I want to do is to group together under one epic all service tickets that come from a specific client. Ca...
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As there is this Atlassian Community, is there a product like this created, to add to your customer service portal? We would like to create a customer community "chat" where our customers could su...
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We have a SSO and SCIM connection with Azure AD. When i login to atlassian i always go to the page where i have to fill in my email. When i fill this in i get the SSO experience. I would like it more...
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| August 28, 2025 10:24 PM PDT |