Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I'm experiencing an issue where I can't see items within the list view of a team-managed project. I get the following error. When I also try to create a ticket it comes wi...
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Hi Team, We have integrated Zendesk with Jira, and would like to know that is there any provision to reopen the closed jira ticket by notifying from zendesk using automation or any other option? Pl...
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I have a form with drop down options and fields with checkbox options. Unfortunately my customers are unable to see the options that I am able to see when filling out the form within the portal or pr...
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I'm trying to access a trial JSM hosted web site and it just never loads no matter which US ISP provider I use. What is the expected and the long-term uptime for this service? Our company cannot rely...
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Notifications via email when status changes or comments are made at the Jira Service desk I used the function to write a comment when replying from an email, but the function does not work for some ...
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- jira-service-management
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Hi Everyone! My first time here inherited this program and just trying to learn my way around. Essentially I'm tasked with creating a ticket/issue request page. I have the page made and option...
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I'm having an issue... I have a Jira Service Desk form with a field "Single User" in it. The field has a property under "LINKED JIRA FIELD" to "Assignee" Then I have an Automation rule to create ad...
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I want to be able to select single/multi-select group fields in Forms. I do see option for User-Picker but not group-picker. There is no option to link group-picker custom field in forms
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Hello community! How are you? I would like some help. I'm working on a refund project, where the accepted document format (proof) must be in PDF. Is there any way to bar other file formats (DOC, JPG...
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I have found a few instances where I have fields in Insights that have names that match our import csv verbatim and the data matches what the field is expecting but for some reason Insights does not ...
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Hi everyone, We currently have some issue with notification with our Jira system. First it seems there are no notification sent for some projects, which share the same notification sc...
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Greetings, Community! Our company has taken the first steps to use Jira Service Management as our primary tool for internal and external ticketing. In our line of work it is extremely important to ...
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Hello all! I am curious to see how any Atlassian Admins organize JSM to run their Admin tasks? For me, here are a few tasks my JSM project handles: User On/offboarding Project additions/Modificat...
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Scenario: There's a status with an approval that requires 7 approvals from a group of users. Is it possible to allow one user to approve for all 7? This is an approval override in essence.
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Hi everyone, We are using Jira v8.14.1 and Jira Service Management v4.14.1 As a JIRA Admin, my users do not receive any notification from a specific project (issue created, updated,...
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Hi Team, Need your inputs how to integrate Zabbix and Jira cloud. Reason :: Events of Zabbix should create tickets in Jira Thanks
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Quiero saber qué propiedad y valor tengo que poner en el estado finalizado, para que Jira sepa que se ha finalizado la tarea. Gracias
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Hello! Can I update user properties in okta via postfuction from jira flows? It is possible to update the properties from the "multiplier" tab of the tickets manually, but we need to do it ...
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Good morning people, Do you have some form of message automation to slack Jira dashboard content? I would like to send the dashboard as an image to slack. Does anyone know if it's viable?
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Hello, I logged in this morning and seen the message "You've reached your monthly rule execution limit. Upgrade your plan to increase your limit." I've never seen this before. Can someone give me som...
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We have a network for our home office and each field office has a unique network. Can Insight discover the items from these other locations?
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Good day, We currently have a 4 hour response time for all our customers, this means that from the time that we receive a new request until it is actually resolved, we have an agreemen...
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Hello, in my workflow I have an Approval step. It is configured to require approval from 2 different people from a specific group. Problem is, that I can't see approval's status untill 2 people wou...
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Hello, I made a request form in a JSM project. I asked the user to choose someone from a list that is based on a group of users. It works for me, and for some users. It seams that people who ...
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In the customer portal we're currently setting up, we have set it so that customers don't see certain status', so they're not aware of the specific stage of the workflow an issue is on. For instance,...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| 10 hours ago | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |