Community resources
Community resources
Community resources
Jira Service Management
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We are very excited to announce that work categories can now be used across all of your service desks (these were previously pre-built into the ITSM template). Additionally, we’ve shipped feature imp...
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NA
- Question
- opsgenie
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Is it possible to configure a shortcut link to the initial screen configuration button on the System Dashboard? If that feature is available, how can I customize it? Please someone help me Thanks
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We have a mail integration in our service desk and records can be opened by mail. Autoreply mails that come in while users are on leave are also opened as registrations. I do not want these autoreply...
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If a company has multiple customers across all states, what is the best practice for managing the customers. Aside from setting up an email address for the customer, do larger companies also in...
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I have 2 separate service projects - both have portals. I have created request forms in each, but I want to have one customer portal that shows forms from both projects. How can I do that?
- Question
- jira-service-desk
- jira-service-management
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I'm trying to set up a Scriptrunner job to run continuously and auto link tickets that meet a specific criteria to another ticket with a "relates to" link relationship. I'm struggling with the syntax...
- Question
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I am trying to set the label on a newly created issue to be the value of a selected radio option of a custom field. The automation rule I am using is shown below (the "if" condition is so that it onl...
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I currently tried the app 'new status colors pro' to assign different colors to my statuses in my workflow. However, the status only changes colors on the advanced filter search and not in the projec...
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Is there a way to customize the basic layout of the custom Insight fields? I know that I can select in the configuration the fields/attributes and the IQL for the custom field that I want displ...
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Hi We are trying to see if we can use Jira Service Management. I would like to know the process of archiving resolved issues. How can we archive the resolved issues which can be used later for audit ...
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Any alternate means of access while this is "worked on"?
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Jira has commented on an existing issue instead of creating new ones, they are not reply emails but JIRA associates it as a comment! Is it possible to solve?
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When a user emails a ticket in, that ticket is created twice within Jira helpdesk portal., both tickets have identical information within. for example, user emails monitor trouble ...
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Anyone have one that reports on volume by category
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This is a significant disruption to our business. Please advise on when services will be restored.
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I am looking to set up an external customer support which will allow our customers to ask for help or a question? I'm not sure if that is done by setting up an email OR can that be done with so...
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Hi Community, We are facing an issue - we are using JSM Premium, have made a service catalog, and want to show the objects on the Opsgenie incident templates. For now, only the system "Service" obj...
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Hello Our site: santis.atlassian.net is down as well. Please add us to the list of affected sites and restore our site. Thanks, Thomas.
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For 2 days, none of my Atlassian products have been available. in the Atlassian updates they say that they are working on it, but it has been 2 full days and everything, absolutely all the business o...
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Hi, i'd like to send a Jira forms response from the trigger issue to a new created issue by automation without a connection to custom fields. Any ideas? Is there something like a smart value for fo...
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Hi There, We are trying to use the new Forms functionality in JSM to have a dropdown which shows the a list of users, which is maintained via a group. I'm open to other ways to do this, but it seeme...
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Hello, 2 days in a row we have a massive problem with our Jira Service Management. Our customers can't access and can't open a ticket. Jira is a crucial tool in our day. &nb...
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Hi Everyone, I am facing this issue and it is driving me crazy. The date time picker in the summary is different from the on in the issue details although they are the same field. I have added...
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Hello! I've tried to get this working all day and I'm finally giving up and asking here. We are using insight to store our hardware Assets ie. laptops and every object has a "User" with typ...
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Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |