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Jira Service Management
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An initial ticket gets created in Jira. From that point forward, whenever a comment is added, a new ticket gets created so we end up with 4,5,6,.... tickets for the same issue.
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I have an HR portal and HD portal. When an offboarding request comes into HR, I would like it to auto create ticket in HD portal. The new ticket is being created, but the two tickets are not bein...
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We'd like it to send an email to a distribution with all relevant info and NOT create the ticket in JIRA. Possible?
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Hi I would like to know if is it possible add more elements in the ticket when we are viewing the ticket in the portal, when we "View request in portal". I'm referring to the right section below ...
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We have 2 Jira Service Management projects setup. Each project represents a different product and a completely different set of customers. I just noticed that in the customer portal, the Request Type...
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Is this possible? Automation for JIRA is the actor so people are getting way more emails than they need.
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I have a workflow where I need to allow my Customer to escalate the issue if they have not heard anything from the service agent in 48 hours. In other words, I want to show my "Customer Escala...
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Hello, I don't see Insight post functions for workflows in options. Can someone please explain to me what happened? There was such a possibility on the datacenter. Thanks !
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Is there a video tutorial for end users who are just starting to use IT Service Management? The link to video 'watch=-ofDjHKliNI' is not available anymore. Thank you.
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Hello, I have two questions in regards to Jira Service Desk: 1. Would it be possible for a customer to change the priority of the already raised case on the portal? Is it achievable? 2. Can the cus...
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Hi, We have a UI problem with small screens (or smaller browser window). When I click on "Apps" I can't see the list of installed apps and I can't navigate to those apps. I attach some examples: ...
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Hello everyone, I am creating a custom field for assignment group and want to also create email notifications that go out to each group once an incident is assigned to their group. Is this pos...
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I get a notification with EVERY single Jira page that I load. Is there a way to make it stop? Like a notification banner at right corner, It populates while opening the page. "Jira Service Desk is ...
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We are trying to do an import of data via external import CSV. We would like to retain the last values of the previous SLAs that were on those issues. They do not have to be calculated but I am havin...
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I'm looking to create a report to see when the busiest time of day is for our service desk requests to better schedule coverage. I can't seem to find any reporting to let me enter a date range and h...
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Hi our company is using Jira cloud, and I need to present a weekly report on our progress on an Epic level, and a monthly report that shows progress by developer. Is there an easier way than manualy ...
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Hi, A specific user on Jira cannot receive email notifications. I checked in "Notifications Helper" and the notifications are working correctly and are set up correctly (see also my screenshot). ...
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Hi, I have set up a new Team in Opsgenie. That teams is on a rota. Members of that Team DO NOT cover Monday - Friday 9:00-17:00 (as this is OOH's Team only). They are on the following Rota: Weekd...
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Hi, We have one parent issuetype ex: Task When created Task then automatically should create 5 subtasks with 2 deferent summaries. (We wrote scriptrunner code to auto create 5 subtasks ) all subta...
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Hey All, Iv been experimenting with Jira Automation lately and its pretty cool. I am trying to send an email when a ticket is created and pull the relevant info from the custom fields in the ticket...
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Hi, in Jira Service Management cloud I need to edit the customer notification. Specifically Approval required. I need to edit the address in the body of the message. There is always a "Hi Reporter Na...
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Hi All, Being an education, with many colleges we have a lot of students. It's very common we will have students with the same name as staff members, this is not generally a problem as it is e...
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Hi All, I am unable to access admin, I am unable to raise a ticket even as it says I am not admin. None of our admins are able to access the admin portal. Errors - Try again later. ...
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Hi! I'm Jaime Capitel and I'm part of the marketing team at resolution, a Gold Marketplace Partner. I'm currently involved in a project to better understand how Jira Service Management is used to d...
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Hello, I'm trying to create a custom report in Jira, with closed issues per day. However, now, Jira counts closed issue for the day of creation and I would like them to be counted for the day of cl...
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| 16 | |
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| Subject | Author | Posted |
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| 12m ago | ||
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |