Community resources
Community resources
Jira Service Management
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Hello, Have been tasked with completing the following: Managing Jira products (ACP-620) within 30 days Managing Jira Service Projects (ACP-420) within 60 days Any suggestion...
1,094 views 3 0 Deleted user April 27, 2022 -
I'm trying to build an automation where, upon selecting an appropriate resolution type on the resolution screen, the ticket would be cloned with an alternative ticket type. However, when looking into...
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Is this doable? Thanks.
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I have a JIRA Service Project that creates "tickets" when emails are received to a specific Google Email address. I am able to see logs for incoming emails, as well as connectivity(successful vs fail...
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Hello, I am new to JSM and need help configuring a request form to include only a subset of components from a selectable list. The example: we are setting up request forms for new...
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Hi, is it necessary to create an integration for each team to receive new relic alerts in opsgenie?
- Question
- integration
- newrelic
- opsgenie
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How to embed auto-attachment in transition screen I saw that on this screen we have to manually embed attachment !attachmentname.xls! Is there a way to attach and automatically send it to the comm...
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Hi, We are using the scriptrunner built-in "Clone" script to clone issues with attachments. The current implementation does not clone the request participants. By adding the following line of ...
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Hi! I have an Insight field that filters on the portal form for currentUser() so they only see locations they work in. However, once the issue is submitted and gets to a Service Desk member I ...
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So it seems that we are having issues with some approvers not having access to issue at the portal to approve. I understand the approvals and in which ways they can approve by but had users br...
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Hello. I have a user that is trying to create their own filter but when they select Reporters as filter criteria, they do not get a list in the dropdown.
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Hello! I have an automation that seems to have worked fine, but I got notified of an error. Reviewing the error, I'm not sure what it means. The issue did get transitioned to the correct status. If y...
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If a user emails to the default email address "jira@mydomain.atlassian.net" but it's not a reply to a help ticket so there is no ticket reference, what happens to it? Is there a way to have it forwar...
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We are trying to set-up organizations inside of a Service Management project. However, when we attempt to add a customer (user in AD without any licenses), there is an error message, "This customer i...
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I provide out of hours on-call support for two different organizations, each with their own Atlassian accounts. I have therefore two Opsgenie accounts but need to receive alerts from both of these ac...
- Question
- opsgenie
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Thanks
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Hey everyone, I understand how to create a 2 lvl cascading. Could we do more levels? If so how? Thanks
- Question
- custom-field
- jira-service-management
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About a month ago when building new forms in Jira Service Management, I had the option to either build from scratch or search and select a form template. Now the form templates are no longer availabl...
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Hey , I want to automate user creation on jira Explanation: When a customer raise a request on servicenow to become a jira user, then the system admin of jira , gets a mail to add the custom...
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Hi all, I'm using a custom insight object on Jira issues. Insight object's attribute "Name" has the same value as a "Description" field on the issue. I want to make a filter that will show only Insi...
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Hello, everyone, we use JIRA SERVICE DESK as a ticket system for our customers. We have concluded a support contract with our customers. There are different support contracts for e.g. 0, 10, 16 and ...
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Hi Use case: When a client responds to a closed issue, create a new linked issue with the last comment as a description, and the reporter set to either the comment author or the original issue rep...
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Al abrir un Tiquet o sub-tarea los usuarios copian el cuerpo de sus correos, pero las imagenes JPG tipicas del logo de empresa en las firmas, se ubican en adjuntos. Por favor, se puede desha...
- Question
- jira-service-management
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Morning Everyone, I'm setting up multiple forms form Jira Service MAnagement I only seem to have the option to show all the components created, and I just want to use a select few for each ...
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Is it possible to set up a JSM portal where users can view requests created by internal staff, but not create new requests themselves? The idea behind this is that each customer has their own portal...
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