Community resources
Community resources
Community resources
Jira Service Management
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I've got a custom service desk report that shows the average first support response time for issues submitted to the service desk. When I view details for individual tickets on the report, there are...
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Hi folks, I have set up a new project and added my customers (like I normally do). Two customers are not receiving the invitations to the portal. I have removed them and added them again, but to no ...
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I will assume it wasn't me. But would love to know when we can get back into our site. Thanks Gavin
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Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: Customer notification Error when trying to open the attachment ...
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Hi, Is there a way to add/cc new people to a response when replying to a customer in Jira Service Management?
- Question
- jira-service-desk
- jira-service-management
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Problem We use Jira Service Management for handling support issues, bugs, and overall requests within our organization, often sourced from other reporting software. However, because of how Jira rega...
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Hi community, Did you know if there are any way in JSM to add a satisfaction survey in the Jira portal? Our client don't want to use mail notifications and want to add the survey in the cust...
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Hi, I want to change plain hyperlink to a button. From this: to this:
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Hi guys, how are you? I need some help. I would like to create in Jira 3 levels of fields and that they were dynamic as the selection. For example: 1 field: Office or Distribution Center 2 field...
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I've been following the outage that has been ongoing since April 5th that's also affecting my organizations Jira Service Management and other Atlassian products. From the updates I've seen i...
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I can see how to add a property to a workflow created in Settings -> Issues -> Workflows but we're using the built in workflows (specifically the Incident Report and Change Request issue types)...
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Hello all, I have a request from a customer to create regular import from LDAP to Insight. The only issue is that with Cloud, the importers known from Server/DC do not exist. For this reason I want...
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We do not want that users of a Team in Opsgenie are able to create 'Public Saved Searches'. I have already tried to create and assign a new Roles ( both at Team level and Opsgenie settings l...
- Question
- cloud
- filter
- opsgenie
- user
- user-management
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I have created a new service management project and added a customer to the project. The email address did not receive an email invite notification that they have been added to the project?&nbs...
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Hi We are now on day 3 of downtime of our whole environment (Service manager, insight (asset management), Software, Confluence, OpsGenie, Statuspage).... We have rerouted everybody to email...
- Question
- jira
- atl-rvw
- cloud
- confluence
- jira-cloud
- +2 more tags...
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Hello we have an issue with org admin we need to change org admin but the user that had that role is not at the company anymore, and we have activated his account in hope that it would be active in ...
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Hi, I am trying to migrate or copy a team managed project from prod cloud to sandbox cloud. But I am not able process that activity. I can see or able to select only Company managed proj...
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We want to control the 'Severity' filed in Jira. We want only members of specific groups to have the ability to change the values of this field, and no one else should have an option to modify this f...
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Requirement: How can I make the following view (1) (see Screen1) "wider" so that it looks like see Screen2 ? This Screen1 shows a preview via Jira Service Desk of a Confluence document. (in Conflu...
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We want to get both the SLA total time and remaining time for an issue. I'm using the following from Adaptavist to attempt to get the remaining time: https://library.adaptavist.com/entity/copy-sla-...
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I am creating a custom service desk and using rest API to sync data with JSM cloud instance. I am using basic auth mechanism for authentication and creating customer request using raiseOnBehalf for r...
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Hi everyone, Does anyone know how to quote/add the organisation into the subject and/or body of a customer notification email? For example: Microsoft (organisation) send an email into ou...
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- Question
- integration
- opsgenie
- prometheus
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Hi there, As you probably know, the option "Create Linked Issue" in Cloud is now under Link issue - is there a way to move that somewhere else? Like in the main menu of a ticket? Is there a...
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We are very excited to announce that work categories can now be used across all of your service desks (these were previously pre-built into the ITSM template). Additionally, we’ve shipped feature imp...
Related collections
Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 14 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |