Community resources
Community resources
Community resources
Jira Service Management
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I'm using Jira Service Management, I'm looking for "Sum "formula in form create. How can i resolve it?
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I want to add rights on queues, so that only specific queues are visible for specific agents. Is that possible?
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Does anyone know how to change the default status options under service desk > requests > Filter? Currently the default option is 'Open Requests', but you are unable to view any closed requests
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Greetings We have a single project for each customer and have the users of that organisation set up. When they email or enter an issue via the portal it automatically populates the "Organisations" f...
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Hi, I create an approve step in my workflow. But now when people create the ticket, he can choose himself as the approve people, this is not allowed in my company. How can I config ...
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I am in the process of getting our ticketing system switched over (we were using OSTicket). It was easy enough to link our current help desk email address (helpdesk@domain.com). I was also setting up...
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For an assessment, I have been required to import a pre-existing Jira file, however, when I attempt to backup (the brand new) Jira project (because it says I have to, to import any new files) it give...
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Hi Team, I have a case like this We use field Approvers Groups. In the Approvers Groups there is 3 Groups, for example A group, B group and C group. Can we update the A group automatically when t...
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Hello Atlassian Community! I have made the integration between Opsgenie and Jira Service Management (JSM), currently the integration allows capturing in JSM all the alarms that arrive in opsgenie ...
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Hello, We have a use case where our customers need to send PHI data via email and have it create an issue in JSM. We also have correspondence back and forth that will also contain PHI data.&nb...
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I get this error: This Jira Service Management project has configuration problems and may not work as expected.Update your permissions to enable widget.Make sure that the Project Role a...
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I have setup a few on call rotations but now I am looking to create a bi-weekly schedule but the rotation options seem limited to either, dsily, weekly and custom. But it does not allow me to skip a ...
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When does "Seamless conversational ticketing experience" come to teams?
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Fala pessoal, agradeço desde já o apoio. Existe alguma forma de notificar o usuário sobre o SLA de atendimento para a solicitação aberta? De forma automática, é claro.
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Hello everyone, Does anyone happen to know of a way or method on how to auto-populate the "Approvers" field in Jira and it gets the data from Azure AD, without the use of paid add-ons? I am looking...
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Our Jira Service Management is not creating new tickets. It happens via e-mail and directly from the "Create" (create issue) and I have "admin" permission inside the project. On the e-mails logs the...
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Hey together, We want to forwarding emails from our customers. The email handler should create a support ticket for our customer, which email we forwarded and not for our user. is that poss...
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Newbie looking for ideas or a 'how to' on an approval workflow in the cloud instance. The built in service approval has the approval at the top so the approver has to approve/decline it before the a...
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Is it possible to link the Client Portal to a particular Confluence space that is client facing only and link the project the Client Portal is on to another confluence space? Basically is it possible...
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Incident Creation Screen: In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción". Our need is that when the t...
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I'm setting up my instance of Jira Service Management for Customer Support. How would I create all of my customers without sending them an email invite to sign-up. Later, after I import al...
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Hi folks, I am sure there used to be documentation on the mindville site as to how one can create a complete copy of an insight schema with all the objects. Does anyon know how you do this? ...
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This seems to be a very simple thing but the results are always different from what I was expecting. I want to look at issues created between the 1st and last day of a specific month, however, it ne...
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Looking for some guidance. I'm Configuring my Customer Support Portal and would like it to open to a single form. When my customers browse to my Support Portal, I would like it to op...
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Hello! I am facing an issue regarding the Checklist visibility. Me and one of my colleagues have the same roles and permissions. Moreover, the Permissions in the Checklist for Jira Cloud settings are...
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| yesterday | ||
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |