Community resources
Community resources
Community resources
Jira Service Management
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Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project? Don't know if I made it clear, if have any ...
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Do internal users need dual Jira licenses? We setup a Jira Service Desk project that will be used for internal staff only. All internal staff have an account and license for Jira. Cur...
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I am attempting to distribute software (executable files) to our customers. Does Jira Service Management have the ability to host files (upwards of 300MB) as a distribution mechanism for our...
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I was reading through https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/ and it states the following: After an incident is opened, alerts matchi...
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I need to create a rule that searches for the phrase "Planilha de Carga ES - 17/05", anyone knows what the command is? An exemple: (don't know what the code is)
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...electRadioField.value def listField = getFieldById("customfield_11015") if (selectRadioValue == "Yes") { listField.setHidden(false) listField.setRequired(true) } else { listField.setHidden(true) l...
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I am trying to figure out if it is possible to populate the Affected Services field in a Change Management request with multiple values that a customer would enter when creating the request. I...
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I've been taking a look at the JSU Automation Suite for Jira Workflows app and from the documentation, it seems like it can only be used with a company-managed project. Can it also be used for...
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How do I create an automation rule that would transition the status of a ticket if a client makes a comment? I see how to do it for all comments, but I don't want the status changed if an agent...
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Hi, community. I have a question about charts. Have just started learning how to work with Jira Service Management. Can't understand, whether there are such things in Jira Service Management SLA as&n...
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Hi, I´m trying to create a confluence page using a jira automation. I´ve runned a script that found in a similar post : And get this problems in the automation audit log: If ...
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One of our customers has updated the email address, the updated email is shown in the Account information section as well, but the user still receives the email on the old email address. The u...
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I am trying to use complex queries to link assets up to Employees in Insight and cannot find the correct commands anywhere on the support site or the internet to be exact, if anyone has this list it ...
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I have windows 10 and want to know how to get to the Rest API jira console step by step, unfortunately I do not have such knowledge and the instruction in jira is unfriendly to the user. can someone ...
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Does anyone have experience using Jira Service Management to organize the purchases process in an organization? If yes, what workflow did you use?
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I have multiple service management users , Their role is defined as "Service management team" , Still I am unbale to assign Jira task to the agents. Added them from People --> "Add People" ...
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Hi there, I'm playing around with Automation for Jira and I ran into a problem. I have a rule in Project A that creates issues in Project B. In Project B I have a rule to look for these issues and...
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Hi Team, How to migrate the ServiceNow data to Jira Service Management (Cloud) without losing the data. Thanks,
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All the users who are part of Jira are by default customers to the JSM portal. While creating the Jira for service management team, they can't see "Shared with" option but in my case they can't...
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Hello, I have tried to hide a custom field from "the agent console" when the agent is editing the ticket and with a restriction on "Request types". Hiding from the project/request type works fine, ...
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The old Insight app had reporting built in - - https://confluence.atlassian.com/servicemanagementserver/working-with-reports-1044784601.html Since Insight is now moved to JSM Premium - wh...
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Dear Opsgenie/Atlassian Community, I am new here in the community, we are looking to explore Opsgenie's SMS alert feature, the project I am working on is to have an SMS alert sent when there's an In...
- Question
- cloud
- opsgenie
- servicenow
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Hey there, I am looking at creating a 'User' schema in Insight. The key piece of information I want to capture are the JSM customer email address. This is going to match up with an email addr...
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I'm using Jira Service Management, I'm looking for "Sum "formula in form create. How can i resolve it?
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I want to add rights on queues, so that only specific queues are visible for specific agents. Is that possible?
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