Community resources
Community resources
Community resources
Jira Service Management
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Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
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Hi, we'd like to build the following automation: when a new issue is opened by a Customer in Service Management, create a new task in a JIRA software project, then link the task to the issue. The ...
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Hi! So I'm in a bit of a pickle, I've tried every type of automation I can think of. Does anyone know if it's possible, or have any other suggestions/methods on how to get a custom field to update i...
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...orbidden body: {"errors":{},"errorMessages":["Property proforma.forms.i1 is restricted"],"httpStatusCode":{"present":true}} Any suggestions on what the issue might be?
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in the Edit Issue Security Levels section, when choosing who can see the issue I want to make sure the customer and participants can see the issue once opened, but it's not clear to me what selection...
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Hi, I wanted to create a form in Jira Service Management where users can submit a Project Due Date. When inside a form and I go to Add field--> Date , I do see the option to add Earliest Da...
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Hey folks, I've alertmanager integrated with Opsgenie working well, however I'm facing a problem when my annotations match more than one record fired. For example, I have a PrometheusRule to moni...
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Every project that i create appears 5 "ghost" customers with no option to remove and they do not show up in the "User Management". How can i remove them? Best Regards
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Hello, I recently connected my Service Desk project to our Slack by connecting our Slack workspace and configuring the Jira Service Management - Incidents app in Slack. When trying to create a Slack...
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I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label spe...
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Is it possible to Automate an Update of an insight Objects Attributes? Specifically I want to add multiple users to a single attribute in Insight. The Insight Attribute is setup for multiple ...
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My org works with an outside agency for software development. They have a JIRA project for all items we request. I'd like to set up an internal service mgmt project to gather and track all s...
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Hello guys! I have a question, can anyone help me? In the Slack integration, is it possible for jira to comment within a previously sent message? Or does the integration only allow you to always se...
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Hi! I got an email that I have to configure DMARC. I did already month ago. I am confused that I got an email to enable DMARC. I am concerned email usage will not work anymore soon. I hope someone ...
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I have an object type roughly defined as such: Key Name Reference ID (this is a required unique #) Parent (which is an object attribute pointing back to same object type) I'd lik...
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I need to update the status of a linked issue that is in a different project. Is there a way to do it without using the global rule?
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Insight docs say that Insights REST API supports the same authentication methods as Jira REST API. I was trying to make it authenticate via OAuth and could not make it work I am using Cloud Jira (ht...
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Is it possible to create automation with scheduled trigger and a condition set with IQL? For some reason when I set up automation with scheduled trigger and add a condition, it only allows me to use...
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Has anyone run into this, and is there a solution? We're using JiraPS. I've already connected to the server using an API key, and successfully accessed issues and attachments. But when I try ...
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Currently I have a series of tickets that require input from 3rd parties. Is there a way to send a Form to the approver once that stage in the workflow is reached? I have the ticket(s) creat...
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Hey Community, I have a new hire starting today, but when I try to assign him an issue I get this error: User 'ug:91b4c64d-42db-4308-9463-6749f9179d2a' cannot be assigned issues. He is in th...
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As a Service Management user, when creating a new ticket/issue I want that the create new issue screen have the Reporter field blank, in order to force a selection of a user, which some times can be ...
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Hi All! I'm using Automation for Jira to create an automation that trigger when an SLA is breached. Anomaly: I've created a new SLA but It isn't in the possible choices in the condition, please see...
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I need to know how to do it. I{m creating a new service management project an I need to know how to link Changes and Problems to an existing Incident. Thanks.
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We have many components and I want to filter the backlog by certain ones. Is quick filters the only way to do this? Just worried that the amount of quick filters will soon be very large.
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