@mention no email is send

[Tobias Plankl]

Hello all,
I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the bell icon is displayed to him but that he was mentioned. He also has access to the ticket. In fact, the account is set up exactly the same as other employees. They receive the mail as well.

Does anyone have the same problem and can help me.

Many greetings
Tobias Plankl

[Ste Wright]

Hi @Tobias Plankl 

Is the user still experiencing this issue?

If yes, I'd recommend they check their personal settings to see if the relevant notification settings for their user are switched on.

To do this...

1. Go to the Profile Icon (top-right corner) > Personal Settings
2. Ensure under Get email updates for issue activity when: that the option Someone mentions you is checked

Let us know if this helps resolve the issue!

Ste