Community resources
Community resources
Community resources
Jira Service Management
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Hello, I want to use Jira connector in azure data factory. I created a Jira dataset however when I preview the data I can not see the fields 'reporter' and 'assignee', can anyone ...
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We would like to setup a workflow where a ticket that is created in a client JSM is escalated/reassigned to my JSM subscription. Would it be by adding our help desk e-mail address in their subscri...
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Dear Community, somehow we cannot see the answers on a service desk ticket from some customers. There's always an empty message where you can only see the signature. What could be the case? W...
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I have tried various queries with the filter using project in (PIN) order by rank asc" but it doesn't produce exactly the same order top to bottom in the backlog tab. it seems like there ar...
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When I edit the Request Created notification, I notice that it goes to 'Customers involved'. Is there any way of changing this so that I can exclude a particular subset of customers who we...
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Can we use Jira Automation to trigger a scheduled alert/email when for example "More than 10 issues with X issue type have been created in the last 1h"? Is there anything similar to the "...
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We're able to successfully render out objects and attributes using the macro for Confluence, however ALL of the avatars/logos for each object displays a broken image icon. This is purely a cos...
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I'm an project administrator in Jira Service Management. We wanted to have two different requests each with a component drop-down menu. We didn't want both menus to show the same components so I ...
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Hi all I create 2 service desk project, but one has strange artefact in mail and mail templates On two screen you see template main request and template about create request Right - from project w...
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Hi There, I'm trying to find out if there is any method that I'm overlooking where I can quickly close solved tickets without having to meticulously click a series of required fields to then...
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Hello everyone, I have faced the problem with adjusting created/resolved issues report. With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolut...
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Hi all I have bug with field FROM in mail from portal to customers Mail about registration new request has FROM = Portal project name And about reopen request - also But mail about change status ...
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Hi, Which Status is stopping SLA? I think I tried all the statuses and the SLA is keeping running and effect our SLA %. Thanks
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Hi all, Is there any way I can get Jira to ADD users to an active directory security group? Im trying to setup an approval workflow, so once access to X is approved, it will run a task/ scr...
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Hi All, Is there a way that we can hide service portal from people that are not added as a Customers? Current behavior: If the user (email) is not added as Customer he can still see the link to f...
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So here's our setup in our company, project called "Support" is created under JSM so users can report bug tickets and another project called "Zen" under Jira software for our tech team to manage tick...
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How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article
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We are not able to create jira tickets in alerts
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...ooks like the prevSolution variable has never been set because the following condition is always evaluated to true. Does anyone have any idea how can I achieve the use case explained above?
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
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How do I link a request to an item listed in Services? For example request comes in, identify it is for system XYZ, then on the request link it to service XYZ which has already been added in...
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Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project? Don't know if I made it clear, if have any ...
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Do internal users need dual Jira licenses? We setup a Jira Service Desk project that will be used for internal staff only. All internal staff have an account and license for Jira. Cur...
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I am attempting to distribute software (executable files) to our customers. Does Jira Service Management have the ability to host files (upwards of 300MB) as a distribution mechanism for our...
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