Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to create some early warning systems for JSM so that our agents are alerted if one of their tickets SLA's is going to breach. I was wondering if the SLA time remaining value can be sent ac...
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Hello, Since some weeks, Jira is unable to start with following error message : "We haven't been able to start all the required system plugins" Full error message is attached to this request ...
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Hi there, I have a basic automation that when the 'Support Team' value is selected and email 'should' be sent to the members of that team. My automation works fine and I can look up the team name a...
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How can the customer check the request as they can't login to which accounts are auto-created by the email requests channel system?
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...bsp; issueInputParameters.setSkipScreenCheck(true) issueInputParameters.setProjectId(parentIssue.projectObject.id) i...
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Hi, I've been having issues with adding a particular stakeholder for one of our clients to a service desk via the Customers section. It appears to be their specific email that Jira just doesn't like...
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According to https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/, an alert can be created in OpsGenie from Salesforce. With our current Zendesk int...
- Question
- cloud
- opsgenie
- salesforce
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Currently we have 2 helpdesks set up, one for external customers and one for internal employees. Right now, internal employees are automatically added to Service Desk when they are added to Jira soft...
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Hey folks, I am migrating New Relic Notification Channels to Workflows and I have a webhook payload for OpsGenie V2 API KEY integration. Most of the values are coming through but the hard-cod...
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Hello, I want to provide a user access to our service desk portal. I remember somewhere we could set that up manually and assign a password for access. Any help would be greatly ap...
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Hi Atlassian Community My teams have been using Opsgenie Enterprise for 4+ years, and we have recently implemented Jira Service Management Premium. We use JSM for Change Control, Some RQs, and...
- Question
- cloud
- jira-service-management
- opsgenie
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Good evening everyone. I am currently planning to migrate our current service desk from server to the cloud version if Jira SD. I am looking on setting up our SLAs in slightly differen...
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Our company receives incidents reports for our customers from a 3rd party and we log these incidents in Jira referencing the associated customer (like a swivel chair process). The relevant customer i...
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There is a way in which Jira can access to a CSV file for example and when I update the file this update de CMDB in Insight automatically? How can I update the CMDB not manually? Thanks
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Trying to troubleshoot notifications. Notification helper says that a notification will be sent but when tested notification doesn't seem to be sent/received. Is there a log of sent notifications?
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I need to create CMDB in Insight using a CSV file, but when I update it, can I scan using Insight Discovery and be sure the objects already created won't be duplicated?
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Our organization name is wrong (highlighted with yellow in the screenshot below) in the footer of notifications sent to customers. I see this code string (highlighted with yellow in the screensh...
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I'd like to be able to schedule a recurring task which runs, for example, on the 3rd Saturday of each month I see options for the first and last specified weekday of the month (e.g., first/last Satu...
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Has anyone had this issue with screens/fields where you make an udpate but it doesn't update in real time within the UI? This is causing issues such as the screenshot below. Any ideas?
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I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example: Incident gets created and a NOC admin can put in a text ...
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I have several fields that have the same options and default values, and I was wondering if It is possible to use one Field Configuration Scheme/Context for all these fields? When the options of the...
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Is there any way to add a table to a field? I want the user to reach the field and fill it according to a table I am also attaching a picture to illustrate how the table should be structured. Than...
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Hi! I'd like to know if there's a way to apply tag automatically to our JIRA issues when we link them to conversations in Intercom. We have set up the integration, but it doesn't do it automat...
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In our company out marketing team is not on Jira. We are looking to add them on however they are using Monday.com currently and want to switch them over. We have seen how Monday.com works and ...
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Hi, We are looking to procure Jira for service management and have a following question on its capability: We are going to configure JIRA to auto create tickets if an email is being sent to a partic...
- Question
- jira-service-desk
- jira-service-management
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