Community resources
Community resources
Jira Service Management
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Hello. There is a group of people for whom I had to create a dashboard, inside the dashboards I use standard gadgets, by clicking on which you can go to the list of tasks and view each task individua...
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After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields in Servicenow. Multiple fields in servicenow are empty and external updates are not going via opsgeni...
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JIRA Service Management training available? or a tutorial guide?
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I created a Workflow in the Demo Project. Now I would like to use that same Workflow in my Active Customer Support Project. How do I import the Workflow created in the Demo Project enviro...
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Hello everyone in this community! I need help to create Perfect view of created Opsgenie alert :) Let me show details. I have custom multi-select field Post-Incident Review Actions&nb...
- Question
- opsgenie
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Hello. Trying to connect Forms dropdown field to Insight using a data connection but cannot figure out how to authenticate. I thought it just wasn't supposed or allowed to work until I found this ans...
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We are new Jira SMC customers. We noticed that the ticket count starts at 1 and we are up to 16 as we test. Is there a way to reset the ticket count number? Are we able to modify the number if we wan...
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Hi all, first time posting, glad to be here. I have spent quite a bit of time troubleshooting an issue and I am stumped and could use some advice. I also could not find an answer to this already in t...
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When a customer submits a request in the JSM portal, after it goes into the JSM project queue, it gets cloned to a Jira Software project for the developers to work on. I have an automation rule set u...
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Automation 1: Is manually triggered by jira-servicedesk-users and since we exceeded the limit (65) of components we have to create a new automation For the new automation, can this be triggered when...
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Our organization globally does not restrict users by domains as several projects need non company domain users to be able to submit tickets. However we would like to lock this down for specific proje...
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Newbie here....working on deploying Jira Service Management on a Linux VM in Azure. I understand the jira.varfile and that it passes the parameters during install but if I'm passing the TCP protocols...
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Presently, we get Opsgenie failure alert for failures in dev, stag, and master github branches. However, I would like to filter this alert to happen only when there is a failure in the ma...
- Question
- opsgenie
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Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Requ...
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I made an automation that sends the time when a comment was made, but it sends time in a different time zone as mine. For whoever is wondering my time zone is GMT-3, if anyone knows how to fix it pl...
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JIRA System Settings / Info JIRA Service Management - Cloud Subscription: Standard (Not Free Trial) Current User Count: 12 Project Settings: Business Project Team-Managed Project Project Ac...
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Hi, Hopefully someone can help me with this pretty quickly. I've been struggling with this for days and I need to get it implemented. I have an automation to move the issue from Waiting for C...
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Hi everyone, I'm currently developping an application using the PortalRequestDetailPanel, and I need to get the issue key / id to get the values of some custom fields of the current page issue/reque...
- Question
- api
- app
- cloud
- development
- forge
- +5 more tags...
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Greetings all, I'm new to JIRA and trying to understand which issue type works best for my use. Overall, a task issue type seems approperiate, however, I would like to add approval steps in the w...
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When a bug is reported in JIRA Service Desk we have a workflow that includes a status of "Development". When a JSD ticket is moved to that status can the system auto-create a JIRA Software ticket wit...
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Hello to everyone! Just a quick question. Is there any way we can add an Issue collectors pop-up to our Jira customer portal to collect feedbackі?
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I'm trying to create a project template plugin. When I set the projectTypeKey to "service_desk" and create a new project with this template I ended up getting this service desk project that does not ...
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Hello, How can we setup the jira integration, to properly reflect the JIRA ticket states if there's custom states in the JIRA ticket type that link to the alerts? The current option is very limited...
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Bom dia Galera , Hoje pela manha ao acessar o portal apresentou os seguinte problema. Percebi que teve uma atualização no jira. não sei se isso impactou em alguma coisa
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Hello, On my project here : https://maskott.atlassian.net/jira/servicedesk/projects/SNE/queues/custom/151, I was notified by some of our customer that they are having trouble to register on Jir...
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