Community resources
Community resources
Community resources
Jira Service Management
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How do we configure this? We have twenty clients. We want to 1. Apply SLAs per client. 2. For clients in different regions, we want to apply SLAs per region.
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Is there a way to capture objects that have been updated within a week? I was hoping to get a dashboard to show assets that have changed their assigned user for the week.
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Hey, I want to create a jira automation in which I try to extract all autors who have the email domain xxx@special-domain.de to route them to a team queue. I can't achieve the condition. ...
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Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user. However when i assigned a ticket to an assignee that is only guy - it's me only. How can ...
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Dear Team, I have question with automation project rule as I have created Project Rule and assigned user base on which Status response. It doesn't show any error but it's also not running.
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Hi there, I am stuck trying to show a list of assets for a user with Insight. We are importing existing assets into Insight and only have a 'short name' I have an employees schema Key is Short Na...
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Hi there, We have some forms where we have custom fields that record a users name, i.e. when we are requesting access for someone for an app or location on the filer. I need to display this in an e...
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When is the Knowledge Management for JSM is going to be introduced in Australia?
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This app was in the market place but there is no documents for this. Is there any information for this product
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Hi, I came across a youtube with this feature in JIRA. Does anyone know where to find this button or how to activate it? I currently have the free Cloud version of Jira Service Manager for my te...
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Can we remove the default links when Jira Notification is sent to a specific user? Can we disable View request link below? And View Issue button for any updated ticket n...
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You can now binge all 7 episodes of our JSM Lightning Talks on-demand. We designed this free webinar series to help you unlock high-velocity teams with Jira Service Management. We’ll cover deep div...
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Is there a way to auto update the original ticket when the clone ticket is updated?
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I am looking to create a way that our team can see how long it has been since a service desk agent has commented on a ticket. I tried to do this by creating custom fields for last commented by, and ...
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As part of our Business Contingency Plans, we currently output a list of all tickets from Jira each Monday. This allows us to carry on working on tickets we have logged if we lost access to Jira SM f...
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Hi, I have a project where I create an issue. The ticket is now in Waiting for support. My next status is: In Progress Prior to getting to that status I have set a transition called ...
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Hello! Hoping that I'm not missing something silly here. I am trying to set up automation in a new Jira Service Desk instance. However, when I go into Project Settings for a project, where I w...
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Hello everyone, I have two object schemas: users and places. I want to show in the client portal, at the time of filling out the request, the list of places that the user has saved in an attribute o...
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Hi, I'm looking into the possibilities of using Jira for Workflow management of campaign projects through a mixed team of Project Managers and Developers. Apologies if the question has previously b...
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In Jira Service Management server version I am looking for an automation rule which enables to change the status from Waiting for Info to e. g. In Progress as soon as the date has been reached I have...
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Can this be done via automation?
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...otification when I make a public comment. Here are my notification settings. Any ideas? I am using Jira cloud service management.
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Hello, I have to perform a ticket import through the External System Import menu with a CSV file. This file containing a large number of lines (several tens of thousands of lines), the import will ...
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Good afternoon, I am stuck with groovy automation script, which will create new object type with given name string in object schema. I tested a lot with insight classes. ObjectTypeFacade class has ...
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Hi community! I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to...
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| July 29, 2025 5:22 PM PDT |