Community resources
Community resources
Jira Service Management
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I have a field to choose an insight object and I can't display it, I've tried different ways and I always get the same message. Although I put a pre-established value, it still cannot be displayed, I...
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someone continues to send me requests via email and doesn’t have Jira. It would save a lot of time if I could forward that email to Jira and have it create a ticket that I could later assign to someo...
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After the issue is resolved in JSM and the completion email is sent to the customer, can't it be registered as a new issue when the customer makes an additional request? Currently, it seems to be add...
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How do I add customers to an approval group? We want to add some customers to an approval group as we are limited in the number of licenses we have for agents. These people only need to be able to ap...
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How do I configure the default workflows to only allow or require one person in a group to approve a request before it's considered approved?
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I'm using the default workflows for the IT service management project. If I have created an issue and I select myself as the approver, I am unable to transition the issue to approved.
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I want to know about a addon which helps admin get a mail that whenever user access is revoked
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our internal customer wants to use the email renewportal@globe.com.ph in receiving applications and sending of notifications from jira when tickets are updated. since globe.com.ph is already used by ...
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Hi, I see there is possibility to scan with SNMP Pattern, combined with OpsGenie, is it possible to turn the Insight Discovery into a SNMP monitoring tool? Anyone tried?
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Opsgenie keeps putting my phone on DND, causing me to miss phone calls/text messages. I do see a few existing help articles from people with similar problems (https://community.atlassian.com/t...
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Is it possible to populate a slack user group with the current Opsgenie on call? I maintain several on call rotations in Opsgenie. We have a Slack user group that I maintain with the people curren...
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Hello, I am having a minor issue where I created an automation rule to create subtasks based on specific criteria. In this case, the automation rule works but I was hoping there was a way to not show...
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Hello, Anyone know if it's possible to add a custom link in the Jira Service Portal that would navigate out to a custom URL (specifically a Google Form in our case). Screenshot below. Thanks!
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Hi, we install and create objects Insight NVD Integration import: https://marketplace.atlassian.com/apps/1220353/insight-nvd-integration?tab=support&hosting=datacenter it create th...
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...F (condition) { Do this stuff if true } Do this stuff no matter what And it has to be in that order. But it looks like it only does this: IF (condition) { Do t...
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I need to add a customer as a reporter that hasn't signed in to our internal-only portal (where they go to submit enhancement requests and service desk tickets) yet which creates them as a customer t...
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Hi community! I need your advise... I want to create in my Jira instance a ITSM company-managed project. I have JSM in my instance, but I just find an "IT service management (essentials)" w...
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I was curious to see if its possible for users in the "Object Schema Manager" role to be limited to only adding or deleting an attribute in insight? Currently users in this role have a lot more funct...
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I have an OpsGenie team setup, and a Microsoft Teams v2 integration, which successfully sends alerts to a MS Teams Channel. However, I'd like to create filters to send some alerts to one chann...
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For each of our customers we set up a separate service desk project (not sure about the reason yet). Is there any way to get to some reporting across all those projects? I'm thinking of the followi...
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Using the JSM-imported workflow, I tried to configure approvals for two statuses. Neither appears to work. Also, under All my tickets, no tickets appear, although I submitted and complete...
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How do I change Proforma to use my global time zone GMT-4 vs what it think it's using is GMT 0 (UTC)? Upon reopening a form my date & time fields that previously had a time selected is c...
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O portal de atendimento do cliente no jira tem o seguinte fluxo na minha empresa: Gostaria de saber se há possibilidade de ao corrigir o chamado e colocar no status "Aguardando cliente" há...
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Caros, tenho a seguinte dúvida: Tenho um campo x (do tipo Select List (cascading)), ou seja, ele possui uma relação de dependência com outro campo. Este campo tem uma lista de opções que o usuá...
- Question
- cloud
- jira-service-management-cloud
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Setup: We have a custom field called "Project picker" of the type "Project Picker (single project)". The https://[Company].atlassian.net/rest/api/3/issue/[Issue] view shows the custom field as...
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