Community resources
Community resources
Community resources
Jira Service Management
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I am looking to create a way that our team can see how long it has been since a service desk agent has commented on a ticket. I tried to do this by creating custom fields for last commented by, and ...
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As part of our Business Contingency Plans, we currently output a list of all tickets from Jira each Monday. This allows us to carry on working on tickets we have logged if we lost access to Jira SM f...
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Hi, I have a project where I create an issue. The ticket is now in Waiting for support. My next status is: In Progress Prior to getting to that status I have set a transition called ...
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Hello! Hoping that I'm not missing something silly here. I am trying to set up automation in a new Jira Service Desk instance. However, when I go into Project Settings for a project, where I w...
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Hello everyone, I have two object schemas: users and places. I want to show in the client portal, at the time of filling out the request, the list of places that the user has saved in an attribute o...
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Hi, I'm looking into the possibilities of using Jira for Workflow management of campaign projects through a mixed team of Project Managers and Developers. Apologies if the question has previously b...
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In Jira Service Management server version I am looking for an automation rule which enables to change the status from Waiting for Info to e. g. In Progress as soon as the date has been reached I have...
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Can this be done via automation?
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...otification when I make a public comment. Here are my notification settings. Any ideas? I am using Jira cloud service management.
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Hello, I have to perform a ticket import through the External System Import menu with a CSV file. This file containing a large number of lines (several tens of thousands of lines), the import will ...
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Good afternoon, I am stuck with groovy automation script, which will create new object type with given name string in object schema. I tested a lot with insight classes. ObjectTypeFacade class has ...
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Hi community! I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to...
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I have an insight object custom field that works fine with "Service Request" issue types. Although I have added the field also to "Change" issue type screens, it is not present in issue view. I can s...
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Below these docs, we try to use Round-robin's assigned agent to work. https://confluence.atlassian.com/automation070/smart-assign-jira-issues-load-balancing-round-robin-and-more-1014664568.html &nb...
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Hi Community ! I have a set of rules that i need to copy across multiple projects but i cant see an easy way to clone it. Am set up as an admin on each of the projects but there is nothing obvious,...
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Hello Atlassian Community, I use forms to inventory several aspects of a technical installation. Every form has several fields that need to be filled (let's say 10 fields per form). Every field is a...
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Please provide steps / documentation for Jira refresh
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Hello, we need to create a user portal for change management, it requires users to select their supervisor for approval. However, when we create an approver group and custom field, the user in the li...
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Hello. Could Jira support turn off captcha forever for my team service desk project? It does not allow us to use JIRA Rest API POST request to create new service desk issue. Thanks.
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Hi I set my email account to forward all emails from that address to my service desk by accident This is a huge mistake and now all my mails are missing on my email account, (It just cut al...
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Hi , I have query regarding license cost associated with Service Desk . From the link shared below , I understand cost is associated with per agent . Query: Do I need to buy lic...
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...ere is our script: public class setServices { public static void main(String[] args) { String teamId; &n...
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Hello, We have SLA agreement that defines different RT and FT for different periods. For example: bug with priority Medium has the RT 3 days in summer and just 1 day during the winter. I see follo...
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Hi, We have 2 service desk projects and are planning to add a new project for our client. Instead of creating a new one, is it possible to merge three projects into one? and monitor them as a group ...
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Hi there, We have a custom field on our ticket called 'Assigned Team'. Our triage team assign tickets to various teams which then appear in queues and automation sends emails to those teams to...
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| July 29, 2025 5:22 PM PDT |