Community resources
Community resources
Community resources
Jira Service Management
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I have an automation rule that will add the planned start date of the change request from a custom field into the description field so that we can include this information in approval emails. What w...
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Hi all, I have been searching for an answer to this issue I experience lately, but could not find a solution yet. I created several manually triggered automations. Up until last month, I can still ...
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When replying to a customer within a jira service desk issue and that issue has several request participants listed, the replies appear to be sent to each individual participant and does not list any...
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Hello, We are currently running a trial of JSM premium. In doing so, we have enabled the export of unknown items to the cloud. When an unknown item arrives, we modify it with some detail...
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When I look at the "All Open" queue, I can click on an assignee and then the whole list of everyone available to have work assigned to them shows up. However, when I click on the link for the summary...
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Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
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I am trying to create insight object and I know only the ObjectTypeId. Is it possible to do it? I tried using MutableObjectBean but it didn't work like below def newobj = new MutableObjectB...
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When viewing the services list on a project, is it possible to add additional columns of information such as Service Owner? Right now it can only show the service names and tiers.
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I apologize ahead for the novel below. After quite of bit of research and homework, I have been able to get Jira Insight to work (mostly) the way i want. However there is a missing piece that ...
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Commonly we find ourselves wanting to get some information out of a ticket summary to use that information for certain fields. This is commonly a difficult task to do when working on tickets specia...
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- automation
- jira-service-management
- regex
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I have 15 or more remote data center environments around the world that only have internet capabilities using Satellite communication. Bandwidth and availability of Satellite communication is n...
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For our client onboarding process we have an employee who has a set list of tasks to complete for every client. The tasks are generally the same for every client. I need an easy way to duplicate a p...
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I am new to Jira service desk, I am trying to set up service request, Creating queues , adding users to team , adding agents, I am looking at the Setting up your service desk docum...
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Hey there, We are currently evaluating the deployment of Jira Service Management to manage N2 support requests. Our work ecosystem, especially email, is based on Microsoft 365. Knowing that Jira ...
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Hi Is there any possible to use in jira proforma with insight fields? We have moved some data into insight and now we are looking to use proforma app to make better end user portal.
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Please assist, when I receive an issue ticket in HTML, they do not reflect correctly in the description, please see attached example of how it comes through. example image below:
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Hi, do you know a solution for the following case: We want to migrate a service desk project from onpremis to JSM cloud. After the migration we would like to move the tickets to anothe...
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Hi, I have a problem with automation for auto resolving tickets. I had a scheduled automation set up with JQL : status = 'Waiting for customer' AND updated < -14d but I also...
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About Insight service, is it possible to add a checkbox at the beginning of the line, to allow multiple selection. We would like to do a bulk modification on some fields, for multiple assets. Using ...
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Report Portal IO-Integration with Jira Server-error occurred : impossible interact with integration.
I am trying to integrate Jira server with Report Portal io. After logged in with admin credentials to Report Portal in administrative - plugins panel - I had uploaded "plugin-bts-jira-5.1.0...
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Hi team, I would like to create an automation that depends on input a requester provides as part of the initial request screen (when they create a request that then becomes a ticket in our Service D...
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Best way to create an automation rule to automatically reassign a ticket to a person based on month?
Hello, I was curious as to whether or not someone else may have found a better solution to a question that I have. I created an automation rule, that, when incident tickets are assigned...
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Trying to import CMDB on Insight by CSV file I have 2 problems when I import Statuses the type of attribute is changed by text. The statuses are already created in Insight. Same happens when I try t...
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Hello, hope someone can help with this. Our service desk is split up into a couple of teams and I want to filter unassigned tickets based on the requester's email domain. To achieve this I ha...
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I've setup an outgoing JSM Integration to create tickets based on various triggers, some manual, and some automatic. This is working, however I need to subsequently close the trigger Alert (aut...
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