Community resources
Community resources
Jira Service Management
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Hey guys I've created an Object Type for all our organisations subscriptions & am looking to setup an automated notification that sends to our Service Desk when a subscription has 30 days befor...
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I (as the Assignee or Watcher) am not receiving any email notifications for comments added or when the issue is closed. Notifications for the project are set up correctly and also my personal prefer...
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Hi Community, I was doing some research, but did not really find a clear answer. Basically, I would like to have something similar to the "Subscription of Filters". But instead of the delivery to m...
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I am looking for a JQL Report that will include the Request Type of the ticket and the technician that closed them. When i go to use the Request Type dropdown now it makes me go from Basic Reporting ...
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I still cannot receive the new entries generated from the email, I have been unable to receive them for 3 months and no one has attended me. It is urgent that we can be contacted
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We have a knowledge base that we have created in Confluence that we have connected to a Jira Service Desk. How are the related articles that display selected? What determines relevancy? Is it a combi...
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Hello everyone, I am trying to create an Insight custom field with its values based on another insight custom field. Giving a little context I have a 3-level hierarchy of insight, starting with the ...
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I have a JSM project admin that's looking to filter/sort their comments panel by internal vs external comments - so they can view internal comments only when looking at an issue. The issues on this ...
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Hi all, thanks for helping! I'm trying to comment on a request via Postman https://api.atlassian.com/ex/jira/{cloud-id}/rest/servicedeskapi/request/{request-id}/comment Using basic Auth Usernam...
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*Client cannot have access to our Jira platform, ONLY the portal* I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on th...
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I'm customizing my form in French and wondering if you could help me to change the default sentence to French. all the other fields are updated automatically by JIRA but not the Email Confirmation. ...
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Hello, Is there a sample of Jira's OpenAPI json doc for 8.20.7 that could be for just one or two paths, for example Create Issue? The document currently has all the paths and this is more than...
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Hi all ! I'm wondering is it possible in Jira Service Managmet to set up this: We have partners who have they own clients, we want partners to be a first line of support for they customers....
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We setup the Zoom integration and created the Room in OpsGenie. When creating a new ICC, it creates the link to the room so long as the person who created the ICC, opens the room first. &...
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Hello team, I’m not sure if this is the correct place to ask, if not can you please direct me to what is or where I could find some help? About my question: I’m working on a Watson Assistant (new ...
- Question
- api
- cloud
- error
- jira
- jira-service-management
- +2 more tags...
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Hi To explain the ominous thread name, we are yet to launch our first JSM but already the company security has hit us with the ban hammer. We really did hope we could provide Confluence links in t...
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Hello, We are trying to create Sub-Task automatically for few Request Types and would like to assign the Main ticket summary to Sub-Task. Any suggestion, how can we assign the main ticket summa...
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My team Is wearied by the periodic notification of on-call status. This alert comes in on fire like a system outage, but is not valuable except for standing people's hair on end. Is there a w...
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Bom dia Alguém ja passou por isso aqui perdi varias funções do projeto desdo dia 3 de junho . Portal não tenho mais acesso (https://italytec.atlassian.net/servicedesk/customer/portal/2), algum...
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In our company we're 30 users using JIRA software on Standard plan, we have multiple customer support projects and also one main project that has all projects inside of it. Now, we're thinking to hav...
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I need a some help on trello When a trello card is moved by some of our team it needs to be emailed to client who is the project for I need a power up that does that email to clients automati...
- Question
- jira-service-desk
- jira-service-management
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Hey over there! How can I update comments in the tickets across 2 different projects? E.g. I have two tickets linked: Project A and Project B. I comment in the Project A ticket, and I want ...
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Can one employee be a member of more than one Opsgenie team? Are there any other restrictions on creating teams?
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Hello, I have just installed the jira X-ray plugin for my team testing job. But jira shows view-issue-section.error.custom-fields-not-configured.message error in one tab after creati...
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There should only be a Clone and Archive options for the Test Case. Currently, we are seeing this av
There should only be a Clone and Archive options for the Test Case. Currently, we are seeing this available in all other issue types (Test Plan, Test Set, Test Execution, Pre-Condition). &nbs...
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