How to turn off notification e-mail to any user ?

[Todsporn]

User in JSM would like to turn off notification send to them. They don't in process in JIra.

I cannot found why jira send e-mail notification to them.

1.I turn off notification in Profile alredy but still have e-mail notification sent.

[Brant Schroeder]

@Todsporn Welcome to the Atlassian community

If the user is a customer they will have to turn off notifications for each individual issue they are associated with.  There is not a profile setting that allows them to set it so they will not receive emails from JSM.  

[Todsporn]

They is jira user and I migrate them from a customer. Please try check again. I don't sure relate organization which they selected in ticket.

[Brant Schroeder]

If they are part of an organization they will receive a lot more notifications.  Do they need to be in an organization?

[Todsporn]

How to acess to manage organization ? I cannot found menu in jira admin.

[Brant Schroeder]

@Todsporn organizations are managed at the project level.  Information on organizations can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/  

[G subramanyam]

Hi @Todsporn welcome to the Atlassian community.

Please login as a Jira admin and not as Project admin to perform the below steps:

Disabling email notifications

Jira projects use notification schemes to send email notifications about project activity. There are two ways to disable email notifications for a given project:

1. Remove the notification scheme entirely from a project. 

2. Edit a project's notification scheme so that no emails are sent. Take care when editing a scheme as more than one project may be using it. Read more about creating and editing a notification scheme.

To remove a notification scheme from a project:

1. From your project's sidebar, select Project settings > Notifications.

2. Select Actions > Use a different scheme.

3. In the Schemes dropdown, select None.

4. Select Associate.

Please read this helpful document for the above steps.

[Todsporn]

I would like to disable only a user and not all user.

[frank_brennan]

Same request - I want to disable a particular customer from receiving all email notifications, but leave customer as a request participant so customer can still view the tickets from the Help Center