Community resources
Community resources
Community resources
Jira Service Management
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Hi guys, I created an specific issuetype for some "suggestions and ideas" where our employees can raise a ticket. But our team want to "restrict" this type of issue to be created just once per month...
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Hello all, I am wondering about the formatting for emailed requests. We moved from Freshdesk to Jira as a service desk and we noticed that the formatting is different. In Freshdesk, the forma...
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New JSM account added one agent and one test customer out of the box, customers can’t create tickets, fixed that Now ready to sign up (internal) customers (same domain as initial agent and custome...
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Hi Is it possible to create into Jira Service Management Portal custom field what get value from another project field. Idea background is in Personal OnBoarding ticket where JQL into this portal...
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When a user create a ticket from customer portal using "System issue" request type then I need to add the object from "Asset Management object scheme" to Jira service desk ticket issue view. I need t...
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Hi I noticed that Atlassian rolled out a change on the create issue/request screen wherein the request type field is now a mandatory field. Based on our project's configuration, we do not require t...
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Is there a possibility to map custom field and value to work management project from a SM project using automation for cloned issue.
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We would like to run the Rest API using Oauth 2.0 authentication for Jira On Prem version. Please provide the steps to obtain the token and how to use that token in the rest APi? &n...
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Hello Atlassian Community, I'm struggling with email notifications from Custom Events. I've followed all these steps: https://support.atlassian.com/jira-cloud-administration/do...
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API: https://my.atlassian.net/rest/servicedeskapi/request Body: "serviceDeskId": "12", "requestTypeId": "292", "requestFie...
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System Admin cannot create a project: Getting Error: We couldn’t create your project Something went wrong, please try again.
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Hi all! We are implementing Insight using the Insight Discovery app. Atlassian support said we have to use a server to export info even though we have cloud. I have used the cloud export type with t...
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In JiraSM in the Queue view, when you select several tickets, a quick actions bar pops up that lets you: Link, Comment, Assign, Watch, or Delete the selected tickets. Is it possible to modify those q...
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I'm in the process of setting us JSM. The inbound email requests works very quickly and the email is processed and the issue is created in less than a minute. However, when I test ...
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Check out the latest updates to our Jira integration experience and submit a request to get it switched on for your team! Hey y’all 👋 As you might recall, earlier this year we made some BIG chan...
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I have several custom fields setup for use within my customer support portal that are "Paragraph (supports rich text)" fields. Of the four fields setup this way, only one is showing the tool bar to a...
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Hi, I have successfully installed and was able to trigger Insight Discovery agent to start scan. But I am not aware of how to transfer Scanned file to Insight cloud. SFTP is not an option?...
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We are migrating a project from Jira Software that has a project key of AMSIR and now creating a new project in JSM. Can we use the same project key or do we need to create a new one? &nbs...
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Hey guys! I'm using Jira Service Desk software and I started to use Epics. When creating a new Epic, I'm creating a new Issues in this epic but for some reason i can't see the issu...
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Hi, I noticed that a few customer accounts have been disabled. As the sole site-admin, I did not do that. How could that occur? Did they forget their login and therefore automatically got disabled?&...
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Can anyone advise how i set up up a flow that automatically adds multiple approval groups when a Change request is raised, I a struggling ot find this out. There seems to be an option in the field se...
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Hola amigos, estoy tratando de crear una regla en Jira , que permita no enviar en el correo que llega al cliente informando el estado de su requerimiento la encuesta de satisfacción, la regla seria c...
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Hello I need to create a Queue in mi Jira PRoject and I do not have this option in the Project sidebar. It is a Company Managed project. Is it for the type of project? Thanks in adva...
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Hi Community! :) I have duplicate fields showing up on the portal view request type. I am not sure why the same field is appearing twice. Anyone else run into this and know the solution besi...
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Hi we have an issue where we ask a user to use a portal form to choose a manager from a user group list. Some users are seeing the list, some partially, some don't. Iv'e been told to grand the permi...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |