Community resources
Community resources
Jira Service Management
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We have current state: Customers create a lot of requests of different type with different time to resolution. While a customer can search and filter his requests on his own, we want to provide a c...
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"Waiting for my approval" requests not appearing in Customer Portal when user selects "Requests > Approvals > Waiting for my approval"... Apparently some bug in the filter of the Custo...
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I just want the key value of issue created in my application, so that I can add data from my application. I have try to do that using API but I am not able to succeed. Other than this I have created ...
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In some cases we might have more then one approval round in a single issue for the same status - i.e customer didnt approve the first window to run a change, but approves the second provided. My us...
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If someone updates a request by sending an email, it is normal that they should receive an email back to say that the request has been updated? If so, can this be turned off as it seems a bit pointl...
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I have a service desk ticket that has a list of checkboxes: - Option 1 - Option 2 - Option 3 If the user selects Options 2 and 3 when they submit the service desk ticket. I want to: 1. Cre...
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I am migrating user from Jira Software to Service Management. One of the projects our support teams uses is a task tracking project. Why isn't there a task tracking project for Service Ma...
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I'm sorry if I've asked this before but I can't find it. We want to receive email requests from external customers to a service project. I added gmail.com to the allow list on a project but it still...
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I have recently expanded my user base allowing on group to have their own Service Management project. As an unintended byproduct, those specific users no longer show up in user filters that I a...
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I am looking to input the Service Management tool into my teams jira software. I was just wondering how other people have found it when reporting on SLAs, how useful has it been for your scope of wor...
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Hello, Following the breakdown on the Atlassian Cloud environments, the question of a backup solution arises! What are the existing solutions, in the event of a failure of cloud instances, to set u...
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Can I like add one workflow template and use every time that when I create a new project? I don't wanna built every work flow again and again
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In Legacy Automations I was able to mention coworkers as part of an internal comment when a ticket is at risk of breaching SLA or needs attention: However, in JIRA Automations I can set an int...
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Hello! I have a problem with adding Insight Field to Jira Forms, there are options to add any other field type( text, user picker, url and etc.) except insight objects. Can you help me with this is...
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Hola! Aguien sabe si hay forma de cuantificar las solicitudes que han sido compartidas a otras personas dentro del Proyecto?
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Good day, Please advise if my existing projects on the free Jira license be migrated when I upgrade to Jira Premium?
- Question
- jira-service-desk
- jira-service-management
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Hi Guys, Does anyone know if we can edit the Assist message sent to users above at all?
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We used to have an issue forms button on the project. While in project settings I can still see the forms but they are not appearing for others to use to create. I have confirmed the are added to the...
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Hi, I've set an automation rule on new issues created on a project (type software managed by team). The rule works fine if I create a new issue in that very project. I have a second project (type ...
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Hi, I have done the Out of the box integration with Jira from Manage engine Servicedesk Plus so everything works the bidirectional integration but when i update the attachment in mesdp...
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Hi All, I want to hoover in menu bar. When my mouse hoover over dashboard for example the menu bar must be open. Can you help me to configure this feature for mouse hoover?
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Hi, I performed migration for Jira Service Management today, and also change the email address for email request. After migration, the mail loop of an issue (existing since before migration) does n...
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Hi Team, Can someone help me get complete documentation of Opsgenie? I started to learn the Opsgenie tool but before that, I wanted to know what Opsgenie is and how to use it? and a complete end-end...
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- opsgenie
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We setup a domain which has been verified for account management. However we are also trying to add the same domain as email sender, which causes some trouble now. We have setup all entries as requ...
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- dns
- cloud
- domain
- jira-service-management
- +1 more tag...
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Hi, If a JIRA account is set up with Okta authentication so that users do not have to enter password, how do users authenticate to JIRA rest apis using the normal Oauth2? The problem is that it is ...
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