Community resources
Community resources
Community resources
Jira Service Management
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Good day I have an error occuring in my instance, which I cannot figure out by myself (and can't even figure out why it might happen), so I ask the community. the problem is: customers recieves jir...
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Hi, We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone met such a ...
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Jira Service Desk/Management does not allow you to enter a Customer Phone Number - or for that matter any other information about the customer - Name, Address, Phone Number, Company, Mobile Number et...
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HI Team, Is there a way to show/hide fields based on Cascading field options on Customer portal? Regards, Prabhu
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Looks like an older issue resurfaced back again. Jira Knowledge Base is not appearing on search results from widget embedded on our website. Previously this issue notified and fixed in 2020;...
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Hi All, Hoping someone has a solution for this... Situation Am trying to import 2 CSV files into Insight. First is from System A, second from System B. Both sample values refer...
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Hello, Can someone please give me some feedback on why my rule below is not working? I defined a new SLA called "time to reply before ticket closure" and set 72h for it. (Made it...
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Hi there, In our employer schema we store each persons seatinf location. Is it possible to just show that as a context field for agents to see when they are working on tickets. Not some...
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Tengo un sistema para la elaboración de requisitos y quisiera integrar las herramientas de diseño UML-Online, como lo hace JIRA y quisiera saber que debo hacer, donde puedo obtener los permisos.
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My requirements are pretty simple - I am on the free plan, with my team using all 3 licences. We need to have a 2 step approval process: 1. Peer Review (1 person) 2. Business approval (1 person ou...
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Hi, i want to clear all cookies in an time interval. The URL is secure/admin/user/AllUsersRememberMeCookies.jspa But every time i call it with a proper User i receive...
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I'm looking at the release notes for Jira ITSM and there are a heap of features that I simply don't have access to. Is it the case that they haven't been released to me yet, or are they not available...
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I have a Service Desk Portal with 2 projects currently visible. I've created a new project as a test and the project has appeared on the Service Desk Portal! Is there a way to change this so the pro...
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Hi, Cheeky question perhaps. We have 3 agents that work on tickets in Jira, however I've been asked to design a change management process that will possibly involve another 5 or so people. These pe...
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Hi , Im trying to connect whats-app-connector-for-jira but the connection page not loaded. some idea ?
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how can i export the JIRA workflow in to a PPT or excel or word , so that i can adjust the boxes and colur arrows for a human readable / understandable format?
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Unable to hide other projects in customer portal. It is showing all the titles of all the pprojects. There is no option in customer permission or permission to select a specefic project that should b...
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Hi there, Does anyone know if it is possible to just display all the assets a user has assigned to them in Insight on the Agent view for incidents and requests. This is a handy way in our current s...
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Quando se tenta editar uma automação, na publicação aparece o seguinte erro: " Erro desconhecido. Recarregue e tente de novo." em Configurações do projeto/Automação
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I'm not sure if this was possible in Jira Server and it's not on Cloud, but is it possible to change the priority directly from the queue? Sometimes I find myself having to raise the priorit...
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Hello community Atlassian, @Equipo Soporte I have made the integration between Opsgenie and Jira Service Management (JSM), the current scenario allows to capture in JSM the alarms cre...
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TLDR: Closed vs. Canceled and Resolved is confusing. Trying to learn why it exists and how to use it appropriately. Detail: I'm new to Jira service management. My old ticket system had th...
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I set up an automation to change resolved tickets to closed. The automation works fine, but I receive e-mail notifications every time the automation completes. If I manually close a ticket, I do not...
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Hello in our Service Desk, I have a customer who did not previously log in and wanted to now. I deleted their account and re-added him, however, he is not receiving an email. we have another customer...
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We have a 5 business day SLA for new user provisions, I need a JQL query to see tickets where Due Date is less than Created Date plus 5 days
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