JSM Error: Export Error - Error during data export: Export failed (preperation)

[Matt Green]

In a brand instance of Jira Service Management, I want to import a jira-export.zip file through Jira Import Cloud but first need to make a backup.

As soon as I initiate the "Create backup for cloud" I get the error message "Error during data export: Export failed (preparation)". I have tried several times over a few days I continually get this error message.

[Andy Heinzer]

Hi Matt,

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-800727

Please review that case and grant our support team data access so that they can investigate this further.

Thanks.

Andy

[Hana Kučerová]

Hi @Matt Green ,

welcome to the Atlassian Community!

I would recommend you to contact directly the Atlassian support - create an issue for them to investigate this. Or are you on a free plan, which means you can’t do it?

[Matt Green]

Thanks for responding Hana,

I am actually a teacher at a tertiary institution and yes I am using a free plan.

[Hana Kučerová]

Thank you. I’ve marked this question for Atlassian team to review it.