Community resources
Community resources
Community resources
Jira Service Management
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I created two custom fields (Category and Practice) that I need to be populated with values from an email request (from the Description field). Everything I've read elsewhere suggests that using the ...
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We have multiple customers in same organizations. Based on our contract the customer is supposed to have a single point of contact for any issue reported for our product. So, only one user will be re...
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Hi, we're just setting up JSM and I'd like to filter one of the Insight fields based on the Organization assigned to the issue. The IQL works fine if I hard-code the text to make the mat...
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1. Create a custom field 2. Add a field name translation 3. Create a custom request type 4. Add the custom field to the custom request type on the request form 5. Login to the portal with a profi...
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I'm using insight automation to generate issue with sertain objects. When creating the issue we use a customfeild to list objects with child status. But when i try to list the linked objects in the...
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A new bug has created ( Issue summary) (Issue key) Can some one provide me script runner code for this?
- Question
- jira-server
- jira-software
- scriptrunner
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Hi there, 1. Customers/Users having trouble finding people to CC in CC field. Is there a reason for this? We have Jira Users and JSM Customers whom have access to all portals/projects. ...
442 views 0 0 Deleted user May 24, 2022 -
Hi So I 'am trying to use Jira automation to use JQL and search for an Account Id, but so far it hasn't worked, anyone knows how to do it? The ID is: qm:2c154a52-2662-49a8-83c4-fb02e1062492:...
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I'm looking for a comprehensive break down for setting up JSM (specifically data center but open to it applying to data center or cloud), with about 20 agents. Want several categories of ticket...
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We want to create two levels of access to the JSM Knowledge Base. Internal users who have Atlassian credentials External users who navigate to the Knowledge Base via a link in our app. ...
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I've setup Mail Handler so emails to a specific address create tickets in a specific JSM project (Operational Support). I ticked the box Create User, so that the user who sent the email can create th...
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A while back, we created a couple of custom insight object fields. Originally they had these nice dropdowns that allowed us to preview selected attributes on the object(s) directly from the ticket. E...
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I am trying to adjust the email requests settings for a SM project to a different request type within it, but the new request type I added is not showing. Any ideas?
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I need to create sub tasks for onboarding an employee. I can create the subtasks using automation with no problem, but I need them to contain the summary of the parent issue as well. So far I can onl...
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JIRA has the function of satisfaction report, which is currently sent to users by email. But I want to show the function of user feedback through the site. There are two ways to meet my needs: ...
- Question
- jira-service-management
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Hi All, I have a colleague of mine who recently signed up to Atlassian to use a service management project in the cloud JIRA to deal with the support tickets. This seems to be a bit wei...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Good morning community, I am hoping someone can help and also hoping this isn't something that requires a 3rd party app. We have a list of values (DNS Host Names) and we would like to set a data Ri...
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When I send somes service request and y change the case to problem for example, I can't see the ticket on that view. I need help.
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Hi, I keep getting this message for a week now when I want to change the "customer notifications" settings : "Something's gone wrong Try refreshing or navigating to another page. I...
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Hello I have a web response that validates correctly The payload returned is: { "access_token": "<snip>", "refresh_token": "<snip>", "scope": "useraccount", "toke...
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...m unable to check for an empty attribute. I tried several notations including these but it always results in TRUE. {{#if(not(Service.equals("")))}} {{#if(not(exists(Service)))}} {{#if(not(S...
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Hi, our company is rising and we need a license for 25 agents. As we can't upgrade anymore we try to buy here an unneeded license for at least until early of 2023. Has anyone switched ...
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Hi Everyone, I would like to set up the approval in way that until a particular person is not adding their approval the approve options should show to the other on list of approvers field. th...
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Hi Team, I am trying to use Jira connector on my powerautomate, however getting the following error message: "Test connection failed. Details: Please check your credentials and try again. Basic aut...
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Hello, I wondered if its possible to send regular reminders to an Approver when they have to approve specific tickets. Example: We have cost requests form that users fill in, the...
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