Community resources
Community resources
Community resources
Jira Service Management
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I run a service desk for our IT team and I was wondering if the following is possible. We have several requests that come through to us but are then passed on to another team. We don't want to make t...
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On Sep 7, 2022, we announced that new limits for escalation policies in Opsgenie would go into effect on Sep 21, 2022. We’ve since received feedback from many of you about the impact of the ...
- Article
- opsgenie
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I'm looking at this article here about Insight roles and permissions. Whatever permissions are there, does it mean they are able to do in bulk? (i.e. if the insight developer can edit objects, does i...
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Buenos dias comunidad Tengo la siguiente problemática con mi configuración. Estamos trabajando para establecer una plantilla mas amigable para el usuario final asignamos la plantilla ...
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...arseResult = searchService.parseQuery(user, jql) exist = true while (exist) { pageFilter = new PagerFilter(start, get) &n...
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Is there a guide for OpsGenie to Confluence integrations. I can't find any?
- Question
- cloud
- confluence
- opsgenie
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Is there a way to add in more portal on the featured section? Currently there is a limit of 15 portals.
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Hello Team...I am trying to hide a request type in a team managed project...is that possible? Thank you in advance for your help
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Hello, I'm encountering a problem on the automated email sent by the service. My community of users is french and the "view request" and "Turn off this request's notifications " seems to stay ...
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Hi, I have spotted that in our tickets we have 2 fields and both are showing different times. I have created a test ticket at 14:43 BSt Under details(in the ticket): we have 14:43 When we look at...
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Buenos dias a todos. Recientemente, me entere que Jira permite la creacion de tickets a partir del envio de un correo electronico asociado al proyecto. Mi duda es ¿Existe alguna manera de especifica...
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I'm a Jira/Confluence site admin. We tested JSM briefly ...4 years ago? and decided not to proceed with it. However, in Atlassian Administration I see that 16 users still have access to JSM, and as a...
619 views 1 1 Deleted user September 7, 2022 -
Background: Attempting to use Automation action "Send web request". I am trying to modify https://confluence.atlassian.com/jirakb/how-to-create-and-link-remote-jira-issues-using-automation-1085...
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When the customer creates a ticket using the customer portal for onboarding, is it possible for that ticket to create sub tasks for other support groups. It so how can this be done
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How do send the request to the approvers? We have tried adding default approvers on the request types but it doesn't send a notification to the approver.
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I am trying to generate an automation in which in the internal text the assigned user of the issue is mentioned in order to receive the notification to his email. I have tried this formula: @{{assign...
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According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the r...
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Hi, I'm quite new to Jira and working on a test-environment for our team (if the test is succesful we'll implement it in our team environment) We would look to automatically assign issues t...
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Hi, In Jira Service Management cloud we have created an attribute of type User in Insight for different object types. But how or where can I see which objects are linked to a particular User? r...
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There is a reference in the documentation on Teams integration about the use of a ZIP file (manifest.zip) however I cannot find any clear indication on where this can be sourced https://support.atla...
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Hi, I would like to find out how I can pause Opsgenie notifications when we carry out some maintenance works (so alerts are expected). For instance if I would like to pause Opsgenie alerts tonight ...
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Dears I am using approval in the workflow in many requests with multi user selection filed but when there is new employee added or removed i have to edit all request types that have this appro...
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We are currently on a Free Jira Service Management and planning to go to Standard plan in the future after doing some test. In a project you can create several Request type and if customer c...
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Привет, ребята! Как при создании задачи автоматически назначить группу исполнителей. В поле "Исполнитель" можно выбрать только одного исполнителя. Если ли в jira возможность автоматически назначить з...
- Question
- jira-service-management
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Hi there, I have an automation that pulls out the name of an AD group from Insight. I want to then have an email sent to the members of that AD group, I am using this as a way to email teams o...
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