Automation For Jira Rule Failures

[Richard Lange]

Currently, when a rule fails, Automation for Jira allows you to designate an owner.  This owner will receive an email when it fails.  Is it possible to create a JSD ticket instead of send an email for these?  We were going to send the email to a JSD email handler, but that feels extra.

So, this is probably more of a feature request than a question.

Also, we are still on automation for jira lite, and behind on versions, so this could already be implemented.  A search through suggestion tickets didn't turn up anything.

[Mikael Sandberg · Accepted solution]

So you could use a service account and set that as the owner of the automation and then forward emails sent to that account to your JSD queue.

[Richard Lange]

This is the direction we were heading, thanks for confirming!