Community resources
Community resources
Community resources
Jira Service Management
-
I am creating a Bot which would automatically create Service desk tickets on JIRA but while i am using raiseOnBehalfOf on my Request It provides me the following error "You do not ha...
-
Dears, How can I search for issues commented by certain user even basic or advanced BR
-
what is the best way to migrate the data from a non-Atlassian service desk product to Jira service management? The client has Maximo service desk (IBM) and would like to move to use Jira ser...
- Question
- data-center
- jira-service-management
-
Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project...
-
Hi all I have 2 project A and B. Project A - where all users from LDAP group "Domain users" is customers, because this LDAP group has role ServiceDeskCustomers All work correctly - creation reques...
-
Is there a way within the Insight Automation to Add and Remove values on an attribute of the Select Type? e.g. Two Automations - If Condition is true Add 'Hosted' value Else if Condition i...
-
In customer notification comment added to the ticket by service desk agent is showing hidden to the customer. Any Suggestion what may be the reason ?
-
I can't get to my Trello boards, which I desperately need for my work. My old Trello password is "incorrect" for some reason. I have gotten as far as being asked for a two-step verification code wit...
- Question
- jira-service-desk
- jira-service-management
-
When working with Automation, it’s common that when working with a Service Management project we encounter a problem that needs to be resolved in a non conventional way. Today I’m here to sho...
-
When we use the Outlook plugin "Send to issue" option and select an issue, we can see the Asignee field and modify it at the time if we want. When we are using the plugin to "Create Issue", however,...
-
Hi Is there any magic JQL to find out the time a ticket breached it's SLA? I am keen to understand what windows of time we are missing SLA Thanks J
-
I can see how to delete issues coming in form specific "Reporters". But I cannot find how to auto-delete issues addressed to certain email addresses. I need this to eliminate issues sent to groups.&n...
-
Currently I only get a small amount of information from Google Cloud Monitoring (GCM) when I create the OpsGenie alert. This is primarily the truncated message and a link to the original GCM in...
-
good morning I have a field called in review, when other users are going to assign a user to be able to assign a reviewer of the issue, a lock appears which does not let them see the emails of the p...
-
After creating and issue, we need to fill in the details there is an option called "category" When I click I receive the message No matches found. But I cannot find anywhere this option in order to ...
-
Even after subscribing to standard plan, none of my team members are receiving any kind of Voice Notification or call for escalation or issue reported.
- Question
- opsgenie
-
Hello, everyone, I have a project where fields from Jira tickets have to be exported to Excel in order to forward this data to financial accounting. It would now be important to somehow mark the tic...
- Question
- export
- jira-service-desk-server
- ms-excel
-
After reading this documentation - Integrate your email with Opsgenie | Opsgenie | Atlassian Support What do I do so I don't receive alerts concatenated in one alert, i.e., the email subject wi...
- Question
- integration
- opsgenie
-
Olá, tenho uma dúvida sobre um usuário desativado no Jira. Este usuário é o criador de algumas solicitações em um board. E o mesmo usuário tem uma conta atual com e-mail atualizado. Gostaria d...
-
Hello, Is it possible to add in the Customers' requests list other fields than the "default" ones? Regards, Mihai
-
How do I set up automatic reply with a generated ticket number that will be sent to the customer? How do I set a picture for a n organization? Are there extra costs to using the knowledge base (Con...
435 views 3 0 Deleted user August 26, 2022 -
Case: Team A uses Jira (id@teamA.com) and Team B uses another subscription of Jira (id@teamB.com) Is there a way to integrate the Jira instance of Team B within the Jira Service Desk instance tha...
-
We have some products with their own attributes in jira insight. Every object has a warranty date with an end. And another attribute that is a label with: "Valid warranty" "Ended warranty"...
-
Hi Is there a possibility to disable the auto-fill with the current user in "Raise this request on behalf of", when a new Request is created?
-
Hi there I've quite the opposite problem of https://community.atlassian.com/t5/Jira-Service-Management/How-to-manage-custom-fields-between-the-Customer-Portal-Screen/qaq-p/1742381 While havi...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 7 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |