Some of the tickets created by a slack workflow using Jirabot is not updating Request type

[rahul.choudhary]

We are facing issues where some of the tickets created by a slack workflow using a JiraCloud (Jirabot) is not updating Request type automatically . As we can see it is taking issue type as Submit a request or incident but it is not updating the Request type automatically and due to which the users are unable to see the request in portal . Please suggest reason/changes to be made.

[John Funk]

Hi Rahul,

That seems very strange to me that an issue created through the portal is not linked to a Request Type. Can you share an example?

[rahul.choudhary]

Hey John, apologies for the confusion. I have edited my query . Please have a look again.

[Saurav Kumar]

@John Funk Can you please get this checked? This is impacting our support desk severely. 

[John Funk]

I do not have expertise with JSM tickets being created by Slack. Perhaps you should open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

[rahul.choudhary]

Thanks @John Funk , for your advise . We have opened a support ticket with Atlassian.