Community resources
Community resources
Community resources
Jira Service Management
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I'd like to add users to Service Desk project but not as agents. There are customer/sales success managers who want to view the tickets that are in JIRA but they dont triage/handle tickets but to lo...
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So the instance I'm working with has 3 service desk portals - 1 internal and 2 client-facing. Ideally, portal customers from each one would not be able to see either of the other 2 portals on the Por...
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We have an existing cloud based JIRA instance, but we also have a bitbucket residing on an on-premise instance. We plan on importing the on-premise version into the cloud based instance, and a...
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Hello, as a site admin I am deploying Jira Service Management to my Company. I do not want Agents to be able to manage Organizations, so I disabled this option in the general configuration. ...
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Is it possible to have a dropdown of various preset response templates to choose from that can be selected and added to ticket comments?
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Hello, Our default issue result page is 1,000 results per page. However, we have a user who is limited to 250. See screenshot. I can confirm we are set to 1,000 as that is what I see. Any ide...
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Is there a straightforward way to include all of the content from a form when using a rule to send a copy of a ticket to an external email address? Mapping all of our custom fields to Jira fields see...
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Hello, I have a use case where I would like ot be able to add stakeholders based on some criteria. I have not been able to find a field or api where i can see any information about that field in an I...
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While accessing the Customer permissions page from the Project Settings, i see the "Something's gone wrong" with error code ERROR: 37D88C For a newly created project we do not have this e...
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Hi, I'm new here and I'm currently setting up the Asset management with Insight. I want to run the discovery tool on one of our server and trigger the Insight discovery agents on the network ...
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Hello everybody! In my JIRA project there are some SLAs already defined but when I try to show them in the columns of the filters, the option "SLA" does not appear. How can I make this data appear in...
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Is it possible to make jira stop sending confirmation when a customer opens an issue? I would like to create an automation that sends one of my one not their message
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Hi So we have a third-party integration that will help our customers create tickets in specific conditions. It works but its only problem is that instead of putting the client as the reporter, it pu...
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Hi there, I would like to ask you about some addon or app that will migrate only tickets (including comments, attachments) without any transaction, etc... Our problem: We have a partner and...
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Hello, I want to create a condition: If the workflow goes A-->B--D and back to A the next time it only can go to D (not to B or C) Something like: if goes from D to A it can only go back to D...
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Hello, I created a custom field called "FULL NAME" and I want it to be part of a hidden field so that the user does not need to type it again. I want to fill the default "Summary" field with that fi...
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For team managed project you can add up to 30 issues types ( https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/ ), I want to know what is the limit fo...
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Hi Community, I am faced with a special requirement and wanted to know if anybody here has had some similar problem and/or a solution to this: What i need is: whenever a workflow is edited the ch...
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So basically I have a situation where I have automation rules on JIRA to fill in a field which is required to correctly assign the alert on Opsgenie side. What happens is that when the field i...
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Hello, We have a server version of servicedesk and we are going to migrate to cloud, in the current version the Customers sees the most recent to oldest comments, however in the cloud version the co...
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....ResultTypes; namespace Insight.Discovery { public class PatternExec { public void PerformAction(object[] parameters) { HostInfo hostInfo = (HostInfo)parameters[2]; try { P...
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At our company we use the prometheus/grafana stack for measuring quality and uptime of our landscape. Opsgenie is being used as our alerting mechanism. So far so good! But... as a final check we wan...
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Currently, I'm trying to integrate Statuspage with our Jira Service Management project, but I can't seem to find any doco related to this. What I'm looking for is the field that we can see in Jira So...
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Our team needs to follow several suppliers and how they meet SLA's. I'm hoping to do that within Jira so I could see all performances at a glance. Our agents would have to update the info manually fr...
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At the moment we use excel to collect and prioritize minor development needs from our business users. I would like to get them to Jira tickets and maybe use a board to follow them through. What do yo...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 20 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |