Keyboard shortcut for reply to customer?

[Wyatt Best]

Jira Service Management Cloud has a keyboard shortcut (m) that adds an internal comment to a ticket.

Is there a keyboard shortcut that adds a reply to the customer? We find ourselves needing to reply to the customer far more often than we need to add internal comments.

[Patrik Korovsky · Accepted solution]

Hello @Wyatt Best

There is no way to go directly to "Reply to Customer". The keyboard shortcut "m" is not used to add an internal comment, but to add a comment in general, the internal one just comes first.

[Wyatt Best]

I would contend that that's a "distinctions without a difference," but I appreciate the confirmation!