Customer Success
Created Nov 7, 2025, Last active Apr 14, 2026
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Sometimes, trying to learn two things at once, like Jira and Agile, can feel like walking and chewing gum at the same time, in other words, a very sticky situation! But, it doesn’t have to be ...
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As an Atlassian Customer Success Manager, I’ve seen users accidentally create a new site when they really want to log into their existing site. Users have a few different ways to log into Atlassian...
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When you think about it, Dorothy didn’t really have it that bad… I mean, yeah, there was a rather scary witch stalking her, the forest was inhabited by talking lions, among other things (and the flyi...
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If I had to pick one question that I get the most from new Jira administrators, I think it would be: How should my Jira projects be organized? Like many things in Jira, there are lots of opti...
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Let's dive into some of my favorite Jira automations that can save you time and sanity (because who doesn't need more of both?!). Auto-create sub-tasks: Tired of manually creating sub-tasks for ...
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Company-managed projects are like a well-structured orchestra 👯 Centralized control: This is perfect for organizations that need consistent configurations across multiple projects. Advanced fe...
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Teams new to Jira often ask: Are sub-tasks counted as part of story velocity? How do they impact engineers getting credit for work completed in the sprint? Do sub-tasks keep a story or epic...
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A colleague recently asked me if I had any Jira Plans (formerly known as Advanced Roadmaps) best practices. I immediately thought of several things that I would not really call best practices, but th...
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Today’s topic opens up a whole new world… of permissions! 🔐 See below for guidance on securely collaborating with external users within your (virtual) walls. Let’s break it down by product: ...
Description
Welcome to the Customer Success Community Group, brought to you by Atlassian CSMs! This group is designed to help you stay updated on the latest and greatest product news curated by Atlassian’s Customer Success team. The product updates here are aggregated and sourced from Community. We'll be posting Feature Focus articles twice a month, so be sure to join the group & stay in the loop! Say hi, learn about the group, and comment on our welcome thread!
Kindly note: this is not a customer support channel. Product questions are best asked and answered in Q&A .
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