Customer Success
Created Nov 7, 2025, Last active today
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Feature Focus 2026 Vol. 4 (April) Featured
Get your tickets now for Team '26, May 5-7 in Anaheim, California. Go beyond examples and demos with deep technical sessions, hands-on labs, and real-life AI use cases focused on human-AI collaborati...
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The next two weeks are packed with live, expert-led events designed for you - whether you’re new to Atlassian, leading a team, or looking to explore the latest in AI and async collaboration. ...
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Rovo is Atlassian’s AI-powered teammate. It lives across Jira, Confluence, Jira Service Management, and more, helping you find, learn, and act on information without jumping between tools. At a hig...
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Bringing new teammates into your Atlassian tools? This hub is your shortcut. Instead of scheduling a bunch of one‑off trainings, share these bite‑sized walkthroughs and trusted resources to help ne...
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Confluence whiteboards are designed to bring brainstorming, planning, and delivery into a single Atlassian system of work—right alongside your pages, Jira issues, and databases. If you’re currently u...
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Whether you’re just getting started with Jira or Confluence, planning a move to Cloud, or looking to put AI and async video to work across your teams, the next two weeks are packed with live, expert‑...
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If you’re a small team looking for a simple, powerful way to keep everyone aligned, informed, and connected, Company Hub in Confluence is for you. What is Company Hub? Company Hub is a custom...
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As CSMs, we often help guide customers who are planning an upcoming Atlassian Cloud site transfer and/or organization consolidation. These are considered merges, not migrations, and usually are ...
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Whether you’re looking to weave AI into everyday decision‑making, streamline the art of asynchronous collaboration, or finally nail that Cloud migration, the next two weeks are packed with live, expe...
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Welcome to my first community article! Lately, I’ve been talking with customers who want cleaner, more trustworthy Confluence spaces but don’t have time for a big cleanup project. The same themes k...
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I’ve recently had several customers ask about time tracking for individual users in Jira. Jira’s current time-tracking capabilities focus on the work items, with estimates of how long it will take to...
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The next two weeks are packed with live sessions tailored to how you and your teams actually work. Whether you’re an admin setting up scalable projects, a change leader guiding transformation, or an ...
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Learn about the expansion of features as Jira Service Management rolls into the Service Collection, the many updates for Confluence and Rovo, plus much more! Company Highlights Introducing ...
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If you haven't already heard, you have access to over 30 opportunities to meet with Atlassian SMEs each month. From live Q&A sessions where you can ask about Rovo, to best practice use cases for ...
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Our recent CSM Live Labs Presents: Confluence Admin Power Tips webinar was a big hit—and we’re still buzzing from the great engagement. This session was packed with practical Confluence admin tips de...
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Did you know Atlassian customers have access to over 30 opportunities to meet with Atlassian SMEs each month? From live Q&A sessions where you can ask about Rovo, to best practice use cases for c...
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There are so many options for product feedback opportunities in this edition of the Feature Focus, as well as Early Access and Beta programs. There are also a number of great live learning options th...
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Hi Customer Success Community members!! We’re so excited to welcome you to this group. A little background: the Feature Focus initiative started at the beginning of 2025 to give Atlassian Customer Su...
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Hello CS Community Members! We're launching a new CSM initiative this year to empower you and your teams to be faster, get more from your Atlassian tools, and reach your goals sooner. Intro...
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No, I don’t mean that time of year: 🎄 - 🕎. I mean planning for what your teams will work on for the next year… What new features, enhancements, and perhaps all new products are you going to deliver...
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Hello and welcome! We're excited to introduce you to a brand new space in the Atlassian Community, created just for you—our customers. Meet Your Group Admins Max Parrish and Suzie Ahlers ...
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Company Highlights Surprise! Live Zoom AMA: Celebrating Atlassian Williams Racing’s Qatar podium 🏁December 11th at 17:00 UTC From the Atlassian Work Life Blog: How to ma...
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Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! 😥) How did you power through, did yo...
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Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! ) How did you power through, did you...
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In our last article, we discussed all the cool Confluence macros you can add to your pages to zhoosh them up. Well, I didn’t want Jira to get jealous, so let’s add some pizzazz to your Jira dashboard...
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I will admit it: I am a sucker for home renovation shows. You know, the ones where they take some dated fixer-upper and turn it into something that looks like it came out of a magazine? You might nee...
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Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! ) How did you power through, did you...
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Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! ) How did you power through, did you...
Description
Welcome to the Customer Success Community Group, brought to you by Atlassian CSMs! This group is designed to help you stay updated on the latest and greatest product news curated by Atlassian’s Customer Success team. The product updates here are aggregated and sourced from Community. We'll be posting Feature Focus articles twice a month, so be sure to join the group & stay in the loop! Say hi, learn about the group, and comment on our welcome thread!
Kindly note: this is not a customer support channel. Product questions are best asked and answered in Q&A .
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