Feature Focus 2026 Vol. 1 (January) + Welcome Message
Hi Customer Success Community members!! We’re so excited to welcome you to this group. A little background: the Feature Focus initiative started at the beginning of 2025 to give Atlassian Customer Success Managers a scalable way to share the latest feature updates, early access programs, webinars, learning opportunities, and events with our customers. In 2026 we’ve taken the next step in this journey and moving forward, all Feature Focus editions will be posted solely online in this group. Additionally, the length of the posts will reduce as editions are posted more frequently.
Please share with your colleagues and encourage them to join us here! Without further ado, here is Volume 1 of 2026.
Company Highlights
|
January - March, 2026 US, Canada, Germany, Australia, Spain, Netherlands |
RovoCon is a multi-city series of hands-on, full-day, free AI events where Atlassian experts, AI builders, and a growing community of makers come together. Take part in AI agent workshops, hands-on labs, and peer networking designed to help you turn ideas into action. This event is for developers, builders, and AI practitioners who want to create solutions, automate work, and experiment with AI-powered tools without needing deep coding experience. |
| Organize the chaos: 5 key steps in the change management cycle: A solid change management process delivers results that go beyond just getting people to use new software. When you invest time in planning and communicating changes properly, you set your organization up for lasting success instead of temporary compliance. |  |
Collections & Apps
Collections (Teamwork, Service, Software, & Strategy)
-
Brainstorm better: Turn ideas into action with Teamwork Collection: Turning scattered ideas into clear, actionable plans isn’t easy. Bridging the gap between brainstorming and execution is a universal struggle, and that’s exactly what the Teamwork Collection is here to solve.
Atlassian Platform
-
Your Directory and Managed accounts are now one list: In Administration, we’re moving your Managed accounts list into your Users list and enhancing managed account profiles with extra user details to make key information easier to access. This change is part of our broader investment in helping admins manage your users more easily and confidently.
-
New GraphQL APIs are available for Atlassian Goals and Projects: Use these capabilities to keep goals and projects in sync with your existing tools, automate routine updates, and streamline how work is managed at scale.
-
Paid research opportunity for Atlassian Org Administrators: We’re exploring early ideas to improve the experience of managing Atlassian teams and we’d love to learn from your perspectives. (60 min. call | $125 e-gift card) Feedback Opportunity
-
New! Change your Team’s avatar color: We’ve made it easier to spot the right team at a glance - you can now change the color of your Atlassian team’s avatar.
Confluence
-
Confluence Standard plan now includes 10 active whiteboards: We’ve heard your feedback and know teams need more active whiteboards to collaborate effectively. This update is designed to help teams scale their knowledge base and work more efficiently in Confluence.
-
More control over space access in Confluence with new granular permissions: We’ve introduced four new permissions for customers using Confluence roles to give admins and space owners more precise control over who can do what in a space. Based on your feedback, we’ve split some existing permissions into smaller, more focused capabilities. This gives you more flexibility when designing custom roles and managing access in sensitive spaces.
-
Legacy Editor deprecation: Key Dates and What to Expect (Dec 2025 Update): Full deprecation of the Legacy Editor is scheduled for April 2026. By standardizing on the cloud editor, we aim to provide every team with a single, streamlined editing experience and access to our latest features. While there may be layout or formatting differences in some cases, your underlying content will remain intact.
Jira
-
Say goodbye to field configuration schemes and hello to the future of Jira: Starting in April 2026, we’re introducing a powerful new way to manage fields. We’ll retire Field configurations and Field configuration schemes, replacing them with a more unified experience called Field schemes. Be among the first to try it out by joining our open beta to explore what’s new and share your feedback! Beta
-
Jira Snippet Library: JQL: This article series details easy examples like using single and multiple clauses; more advanced examples like queries for time and status, user related fields, related items, custom fields, subqueries, dashboard and board-specific, software development, service management, plans, app-specific; and even some Confluence (CQL) queries.
-
Individual Capacity Planning in Jira — Join our Early Access Program: Now, people managers and team leads can effortlessly plan and visualize the capacity of every individual on their team across major work streams, whether it’s a product launch, marketing campaign, conference, or anything in between. EAP
-
Jira + Rovo Hands On: Learn how to use Rovo with Jira to search for and add context to work items, build automations, link Confluence pages, and more! (YouTube, 6 videos, under 3.5 min. each)
-
Bite Size Learning Series for Jira Plans: Whether you’re new to Jira Plans or leveling up your skills, this video series will help you get the most out of your planning process. YouTube playlist (5 videos, under 7 min. each) Premium & Enterprise
Jira Service Management
-
Help shape Smart Routing in JSM and get rewarded: We’re building AI-Assisted Smart Routing in JSM and want to hear your thoughts on making this feature powerful and useful for your teams. We’re looking to speak with experts who are involved in how work is routed in their service teams. (60 min. call | $100 gift voucher) Feedback Opportunity
-
Unlock deeper insights with more JSM metrics in the new Dashboards: We’ve added 10 more JSM metrics to the new Dashboards in Atlassian Home. These metrics help you visualize and explore your service data on the dashboards. See the list of new metrics here.
Rovo + AI + Automation
-
✨ How to Create a High-Impact Rovo Agent: Lessons from NORA, Atlassian’s Onboarding AI : Atlassian’s own journey with NORA, the Newlassian Onboarding Rovo Agent, offers a blueprint for success. In this post, we’ll walk you through the steps to create your own Rovo agent, share the impact NORA delivered, and provide practical tips to maximise value for your teams.
-
🎼 The AI Orchestra: Rovo's Dual Role as Conductor and Instrument in the Agentic Future: In the emerging Agentic AI landscape, Rovo operates simultaneously as both the conductor of the workflow or a high-fidelity instrument within a larger ensemble. This dual role is critical, and it’s founded on the strength of the Teamwork Graph.
-
Wrapping up the year with a few Automation presents 🎁 The latest updates to help you build smarter, more powerful automations include:
-
A simplified action picker in the automation builder, making it easier to find the actions you need
-
New Send Slack message and Send Microsoft Teams message actions with simpler authentication
-
The Use Rovo Agent action is now front and center in the action list, to help you bring the power of AI to your automation flows
-
And for builders and partners: Forge Automation Actions are now live, with 20+ Marketplace apps already offering automation actions. You can now unlock new use cases by building custom Automation actions.
-
-
Jira/JSM Cloud Automation - Set work item Data Classification Level: With Atlassian Guard Premium, the Data Classification feature becomes available. Data Classification enables you to set a Data Classification level (similar to the concept of an Issue Security Level) for Jira/JSM work items. Data Classification can be used as a Coverage option for Data Protection Security policies to apply rules such as Block Anonymous Access and Block Data Export to your Jira/JSM work items. Premium
Additional Updates
-
Atlassian Analytics | Jira comments, attachments, and remote links available in Analytics and data shares: Work item comments, attachments, and remote links are now available in the Atlassian Data Lake, and you’ll be able to query the data in both Analytics and data shares. All three tables will be accessible in Analytics, under ‘Jira family of apps’, and Data shares, under 'Jira family of apps'.
-
Atlassian Migration Program | Cloud Transition Community Round-Up - Q3/Q4 2025: This is your go-to source for the latest on our cloud tooling and migration advancements. You’ll find updates centered around new cloud migration programs, enhanced migration tooling, and data protection & business continuity.
-
Atlassian Resource Guide: Between support, documentation, Atlassian learning, and community groups, it can be hard to know which resource to use when and what you'll find there. This Atlassian Resource Guide is an overview of the most helpful places to start. CSM Spotlight
-
Bitbucket
-
Request for comments (RFC): Immutable tag support for container registry: We are exploring introducing immutable tag support within Bitbucket Cloud Packages, specifically in the Container Registry. Immutable tags ensure that once an image is published, its tag cannot be overwritten or deleted. This helps strengthen security, improve reliability, and provide stronger guarantees around artifact integrity. We would love your feedback on whether immutable tags are important for your workflows and whether enforcing immutability at the workspace level feels like the right approach. Feedback Opportunity
-
Deprecation of Forked Repositories Outside the Parent Workspace: On February 27, 2026, the ability to create new repository forks will be limited to the parent workspace. We understand this is an adjustment to your development processes. Therefore, we wanted to let you know we are listening and will have more updates to share in January. This will include additional details about your options for managing existing cross workspace forks and the timeline for when cross workspace forks would be automatically migrated.
-
-
Compass | Auto-Population for the Compass Catalog: Compass now auto-populates an accurate, comprehensive software catalog on day one with zero manual setup for all new users.
-
Jira Product Discovery | Planned maintenance on Sunday, January 18, 2026: The maintenance will take place on Sunday, January 18th, 2026 between 11 AM UTC and 12PM pm UTC. This maintenance will impact edit actions in Jira Product Discovery spaces. There will be no impact to view or browse any parts of the site during the maintenance window.
-
Loom
-
The Rewind: Loom’s 2025 Year in Review: This year, Loom users recorded 93 million videos, reducing the need for 245 million meetings. From AI-powered meeting notes and new editing tools to stronger admin controls and deeper Jira and Confluence integrations, 2025 was all about helping you work smarter, not harder.
-
📓 Using Loom AI to Record Meetings - CliffsNotes Edition... In the spirit of working smarter and not harder, Peggy shares a quick overview of the Loom AI meeting notetaker. CSM Spotlight
-
-
Performance and Scale Digest: 2025 Q4 Premium & Enterprise
Learning Opportunities + Events
Live Learning
-
January 22, 2026 | 1:00pm EST CSM Live Labs Presents: Confluence Admin Power Tips: Configure, Create, & Monitor: Kick off 2026 by up-leveling how your teams work in Confluence. In this admin-focused session, you’ll learn practical power tips to cut clutter, streamline organization, and boost efficiency. CSM Spotlight
- See additional January CSM Live Labs (Confluence, Jira, and JSM 101 sessions) in this previously posted Customer Success article! AMER/EMEA CSM Spotlight
-
January 27 & 28th | multiple sessions Product delight: How to build experiences users actually enjoy: Delight is the competitive edge —the products that win create emotional connection. Join Dr. Nesrine Changuel, best-selling author of Product Delight and former product leader at Google, Spotify, and Microsoft, in conversation with Axel Sooriah, Atlassian's Product Management Evangelist, as she reveals why delight is the most underrated driver of retention, engagement, and brand love.
On-Demand/Async Learning
From Insight to Action: Cloud & AI Strategies You Can Use Now [On-Demand Webinar]: In this session, leaders from Atlassian and AWS unpack findings from the Cloud + AI Transformation Executive Insights Report, based on responses from over 500 IT and executives.
Events
-
February 4th & 5th | multiple times Virtual cloud security event: Guard in Action: Join us for the first-ever Guard in Action – a free virtual event for Atlassian admins and security professionals.
-
Learn how to stay ahead of fast-moving threats, protect your data, and respond with confidence when incidents arise.
-
Gain exclusive access to new capabilities and enhancements, plus an inside look at our product vision and roadmap for Guard – tailored to strengthen your security stack.
-
Hear expert insights through real customer stories, a panel of Guard pros, and a hands-on workshop.
-
-
February - March, 2026 | Frankfurt, London, Atlanta ITSM: High Velocity in Person: Join these live in-person events to empower development, IT, and teams across the business to deliver exceptional, AI-powered service experiences for employees and customers.
-
February - June, 2026 | Amsterdam, New York, Bengaluru Atlas Camp is fast approaching and we want you there! This year, we’re welcoming all builders to Atlas Camp, whether you ship Atlassian apps, deliver software on Atlassian tools, or create with AI. Come together with experts from across the Atlassian developer community for a week of learning and connections. Whether you’re building your first integration, scaling an enterprise solution, or experimenting with AI-powered workflows, Atlas Camp gives you the tools to ship your next big idea, faster.
-
May 5-7, 2026 | Anaheim, California Registration for Team '26 is open! Get your pass at the lowest price ($699 through February 2nd!) for our biggest event of the year!
-
See all Global Events & Conferences and Community ACE Events. Find one near you or join a virtual event (hint: filter to the virtual options under the Event types drop-down).
Subscribe to receive updates on the latest features for Atlassian Cloud
Was this helpful?
Thanks!
Suzie Ahlers
1 comment