Atlassian CSM Live Labs, January 2026: Interactive and Practical sessions, for the whole team!

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Hello CS Community Members! 

We're launching a new CSM initiative this year to empower you and your teams to be faster, get more from your Atlassian tools, and reach your goals sooner.

Introducing CSM Live Labs! - Bite Sized, Regular and Live!

These 30-60 min sessions provide attendees context, real life use cases and How To skills that can be applied immediately after the session. 

Hosted by our experienced CSMs and SMEs, they also provide a platform for Admins, Product Owners, and End Users to ask questions! 

Please see an overview of the January session below. We encourage you to share this info via your own internal channels so that no one in your org misses out! 

CSM Live Labs: January 2026

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Confluence 101 - Creating and sharing content for pros!

AMER Date: Jan 15th, 2026 | 12:00 PM EST | GMT -5

EMEA Date: Jan 15th, 2026 | 2:00 PM CET | GMT +1

What’s on the agenda?

• What is Confluence?
• How are other customers using it?
• Content creation, sharing and collaboration
• Organizing your Confluence to scale

Who’s it for?

• New users of Confluence
• Users that are looking for a refresher

How do I join?

• You can register for these live webinars below
  • AMER Registration Page
  • EMEA Registration Page

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Jira 101 - Kicking off effective campaign and project management in Jira!

AMER Date: Jan 22nd, 2026 | 12:00 PM EST | GMT -5

EMEA Date: Jan 20th, 2026 | 2:00 PM CET | GMT +1

What’s on the agenda?

• What is Jira?
• How are other customers using it?
• Choosing the right project or campaign set up for you.
• Saving time with Templates and Rovo powered tools
• Collaboration and reporting 

Who’s it for?

• New users of Jira
• Existing users that are looking for a refresher

How do I join?

• You can register for these live webinars below
  • AMER Registration Page
  • EMEA Registration Page

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Jira Service Management 101 - Optimize and organize incoming work like a pro!

AMER Date: Jan 26th, 2026 | 12:00 PM EST | GMT -5

EMEA Date: Jan 26th, 2026 | 2:00 PM CET | GMT +1

What’s on the agenda?

• What is Jira Service Management?
• How are other customers using it?
• Setting up the right Jira Service Management Project for your use case
• Leveraging components like help desk, Knowledge Base and Rovo powered tools.
• Collaboration and Reporting.  

Who’s it for?

• New users of Jira Service Management
• Existing users that are looking for a refresher

How do I join?

• You can register for these live webinars below
  • AMER Registration Page
  • EMEA Registration Page

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We encourage you to Sign up and share this invitation with interested colleagues or teams, especially those new to Jira or Confluence. Copy session details to share via preferred channels (e.g., Slack, Teams).

We’re excited to see you there, please reach out if you have any questions on any of these sessions, we look forward to seeing you and your team soon!