Welcome to the Customer Success Community Group!

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Hello and welcome! We're excited to introduce you to a brand new space in the Atlassian Community, created just for you—our customers.

Meet Your Group Admins

• Max Parrish and Suzie Ahlers are the co-founders of this group and will be your dedicated group admins. As Atlassian Customer Success Managers, we work closely with customers every day to help them get the most out of their Atlassian tools and achieve their strategic goals.

Why This Group Exists

This group was created to give customers a dedicated space to:

• Easily find and share information about feature updates, best practices, and use cases.

• Connect with peers and Atlassian experts to discuss challenges, solutions, and success stories.

• Stay up to date on important changes, roadmaps, and events—all in one place.

This is not a support channel, but a place to socialize knowledge, foster connections, and help you maximize value from your Atlassian products.

What You Can Expect

• Relevant, Solution-Focused Content: From feature focuses and use case discussions to polls and event calendars, you’ll find content designed to help you solve real problems and get inspired.

• Peer Connections: Meet other customers facing similar challenges, share your experiences, and learn from each other.

• A Welcoming Vibe: We’re here to keep things informative, fun, and delightful. Expect a friendly, supportive environment where everyone’s input is valued.

• Regular Engagement: Look out for weekly posts, polls, and opportunities to participate in webinars and discussions.

Why Join?

• Get quick access to curated, actionable content that helps you in your day-to-day work.

• Connect with a community of peers and experts who understand your journey.

• Influence the topics and events we cover—your feedback shapes this group!

• Be part of a space that’s maintained and moderated by people who genuinely care about your success.

How to Get Started

• Join the group and introduce yourself in our welcome thread.

• Explore our launchpad for starter content and group guidelines.

• Share your role and what you hope to get out of this group—we want to hear from you!

We’re thrilled to have you here and can’t wait to see what we’ll accomplish together.

— Max & Suzie