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Create tickets from mails from systems

Antonia
Antonia
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February 23, 2025

We would like to receive mails from systems such as a firewall that are then automatically created in Jira as a ticket and various fields should be filled in, such as the impact (for a change). Where can I find the settings to create a ticket in Jira by forwarding an email? And how do I get some fields to be filled?

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Bob Dalm
Bob Dalm
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February 24, 2025

Hi Antonia, in the most basic form, you may have a look here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

 

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Vronik
Vronik
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February 23, 2025

Hi

Look at this

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Regards

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