We would like to receive mails from systems such as a firewall that are then automatically created in Jira as a ticket and various fields should be filled in, such as the impact (for a change). Where can I find the settings to create a ticket in Jira by forwarding an email? And how do I get some fields to be filled?
Hi Antonia, in the most basic form, you may have a look here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.
Learn more
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.