What’s the one thing that makes outages worse than they need to be?

[jason]

Hi everyone,

My name is Jason, and I’m working on some new tooling in Jira to help teams manage production outages and I would love some feedback.

When you’re in the middle of a production outage, what is your single biggest pain point?

If you could change one thing about how your team handles incidents, or add one specific capability to your current setup that would alleviate pain, what would it be?

Looking forward to hearing about what’s actually frustrating you when on-call / responding to outages. 

[Bill Sheboy]

Hi @jason -- Welcome to the Atlassian Community!

Just to confirm some context, are you an Atlassian employee or an app vendor soliciting input for a product?  If the latter, please consider moving this topic / discussion to the App Central group:

https://community.atlassian.com/forums/App-Central/gh-p/app-central

Thanks, and kind regards,
Bill