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Start here: Atlassian Community 101

Erica Moss Community Manager Aug 27, 2018

Editor's note: This page has been updated as of February 24, 2022.

To help you get acclimated, we've rounded up the most important information from around the community. If you want the most succinct version, check out our required reading post.

Can't find what you're looking for? Email, and we'll point you in the right direction!

Making changes to your Community account

If you have any questions about your display name, duplicate accounts or changing your email address, please visit this thread.

Asking questions

Wondering why it says "I'm new here" next to your name? Or how about the best ways to follow the content you care most about? All of that is covered in our handy FAQ page. In addition, if you're wondering how to write the type of question that's more likely to get a response, check out Thomas Schlegel's post.

Navigating the space

This thread highlights how to go from dipping your toe in here to making the community an integral part of your day — with opportunities to learn, network and grow your career.

Participating in the community

We've outlined some guardrails that help define what it means to be a good citizen of the community — long story short: be nice and participate often. (smile)

Following content

Your experience here will be much more rewarding if you're watching the topics and threads that matter most to you. Check out our list of best practices, which outlines how best to personalize your feed and manage notifications. Pro tip: Some of our most noteworthy tags are community-release-notes (what's new and/or updated around here), friday-fun (ease into the weekend by answering prompts from fellow members) and miscellaneous-monday (random topics to jump-start your week).

Keeping tags in check

Tags help organize content into buckets, but if they go unchecked, can become unwieldy and counterproductive. Read how a group of Leaders helped reduce the number of tags from 20,000 to 5,200, and how you can help us win the war of the tags.

Writing articles

While article writing used to be limited to Atlassian team members and Community Leaders, we've now opened it up to other active contributors! Another helpful resource for writing articles or posts is our voice and tone guide.

Earning badges

We call them happy little circles, other people call them badges. Either way, you collect them through your activity on the community, and, well, you've gotta catch 'em all.

Accessing the developer community

We have a separate space for folks who build on Atlassian products, designed to cater to the specific needs of the developer. Here's a quick overview, and here's a welcome thread.

Attending virtual events

Virtual events open up a world of learning possibilities — with geography no longer a barrier, you can attend events that interest you based on topic. See all upcoming events here.

Joining the Community Leaders program

Our most knowledgable and enthusiastic Community members have the opportunity to join our Community Leaders program, a group of volunteer experts who dedicate time to answering questions, writing articles, hosting events, or all of the above! In exchange for their efforts, they receive free vouchers for certification exams, access to our internal teams, swag, and much more.

Get to know one of them in their own words here. To learn more, check out the application page.

Participating as a partner or vendor

Partners and vendors play an important role in the Atlassian Community. If you are one, we just ask that you be super explicit about it and be as helpful as possible without being overly promotional. Dig into a few more details on the guidelines page.


Great guide for new users, love this group!

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Erica Moss Community Manager Aug 28, 2018

@Meg Holbrook Thanks, Meg! More details to come. 😄

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Hello Good Morning! 

Looking forward to working with the community!

- Anne Marie 

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looking forward to work perfectly with the community

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Hello All!

Looking forward to know things better!

hello all members 

Like Iliyaz Shaikh likes this

Hello, I am a new user who is looking forward to learning and sharing with you all. I'm systems admin by training and new to Jira; so, I'm excited to embrace and learn as much as I possibly can. All feedback is welcome!

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Hi @Eric Fields!

Welcome to the Community!  We're super happy to have you here :D

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Erica Moss Community Manager Oct 10, 2018

We're so pumped you're here, @Eric Fields! Be sure to check out the rest of the threads here in the Welcome Center, the Jira collection and maybe even show us the view from your office. 😎

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Hi Erica! Thank you so much!

Like sikderpigeon bd likes this

Kimberly Deal, I have no idea how I missed your welcome (I'm blaming my eyes are just fine!):( So sorry and Thank you!


Like Ankita Rajbanshi likes this

i want some work because i dont have miney in my family

Love this guide.  I didn't realize there were added benefits to being a Community Champion outside of the badge and recognition title.  So nice!

Like Phil Fang likes this
Erica Moss Community Manager Oct 16, 2018

@Carol Jones We think it's a pretty cool gig, but we're biased. 😄

Like Petar Lejic likes this

hi everyone,

Can someone tell me how to print JIRa CARD From a currient Sprint backlog?

thank you for you help

Erica Moss Community Manager Sep 11, 2019

@Ghita Bouzoubaa Hello and welcome! I recommend you create a new question for this in the Jira collection, where you can get the best possible answers. 😄

Like Jaswanth Sunny likes this

Hello all.  New here and look forward to learning more.

Like Erica Moss likes this
Erica Moss Community Manager May 18, 2020

@Jennifer Oskierko Welcome, welcome! Be sure to check out any product collections that interest you, as well as threads like Friday Fun. 😄

Hi! The old posts have been valuable. To Level 9 and beyond!

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Erica Moss Community Manager May 26, 2020

@Marco Palmero Welcome, welcome!

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Salutation, je suis un nouvel utilisateur

je vous souhait bonne chances

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Hello, I am a new member who is looking forward to learning. I'm a program manager, but new to Jira studied under Lean Sigma; hope to hear from you

Like Monique vdB likes this
Monique vdB Community Manager Jan 15, 2021

Welcome @Marc Bowers! happy to have you here :)

Like T@nveer123 likes this

Thank you @Erica Moss for sharing this information. 

Like Erica Moss likes this
Deleted user Feb 10, 2021

Hi Everyone

Hello Earthlings, Greetings from Mars!

Like Carlos Garcia Navarro likes this
Anna-BigPicture Marketplace Partner Feb 03, 2022

Nive to have you here

Jack Brickey Community Leader Feb 17, 2021

This is a must read for all new community members!


I am looking for documentation and best practices on how to integrate Jira and Slack into Confluence and improve their performance.

Thank you



Recently we have migrated Jira to cloud and need help to configure X-ray in Jira.

When i used to login to Jira before, i used to see dropdown for Tests, where i could search test plan, test sets, run xray report. But this Tests dropdown is not visible when jira is migrated to cloud. Could you please help.

Attached is the screenshot of what i need to see on cloud.

Jira Tests.png

Hi @Rahul Negandhi 

The Cloud architecture does not allow change the top navigation bar, so Xray cannot add this feature in Cloud, so it is only available in Server.

Kind regards,
Rogério Paiva [Xray Support Team]

Hello to the World!

Hello Im new here.

Hi everyone, nice to meet all of you. Hope to work in collaboration with all of you. ☺☺

Hi, I am new here.

Our company is new to Atlassian and we will go live on April 8th.  We have so many questions regarding modify the ticket system to match our needs. Can anyone help?

Like Axel Alwan likes this
Jack Brickey Community Leader Mar 29, 2021

Hi @Mua Ly , If you have gone thru the docs and setup projects and still have so many questions, given the impending deadline of April 8th, you might be best served looking to an Atlassian Partner in your area to facilitate. The Community is a great place for Q&A but these are generally presented one question at a time. if you do have some specific questions I would suggest:

  1. entering your question into the Search bar and see if you get a close fit
  2. if #1 doesn't help then click on "Ask the community" and post your question.
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I'm jimboy albero from taguig city Phillipines thanks to accepting me to group 

Like Axel Alwan likes this

hello every one 

i am new user and i dont know how to use it so anyone who know about this website plz teach me

Like Stephen Edache Paul likes this

Hi everyone , I am project manager , glad to be a new member of the Community , looking forward to learn and work more with community 

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Great article! Thanks for sharing!

Hi everyone. my name is Ben. thank you for having me

Continue to do posts like this one!

hey, i just join the group and i would like some help with my business thank you~

Welcome! What do you need @darryl deparis ? Are you currently using Atlassian products?

hello, i have also just signed up to atlassian. i am stoked that it is an australian company. the reason i signed up is because i would like to use it to become a mortgage broker. would be great to get a better understanding of your products and how it could fit with writing loans and becoming a broker. the 3 main aspects to the business is marketing, sales and service. in the marketing side of things i need a qay to track lead conversion. in sales i was leaning toward salesforce unless you had a better option for a crm? and for service i was looking for a system that helps organise long lists of things that need to get organised.


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