Questions are... the basic content type on community. One user can ask a question, and other users can provide answers, comment on answers, or upvote answers they think are good. The question-asker or a moderator can come back and mark one or more answer as the "accepted solution." This is by far the most common content type on community.
Discussions are... for more free-form conversations that don't really have the concept of a problem with a solution. They can be framed as questions too, but tend to be of a more conversational nature. Our weekly Friday fun threads, discussions about different use cases for products, or suggestions from users can all be discussions.
Articles are... for more blog-like content. Only Atlassians, Community Champions, Vendors, and Partners can write articles at this time. Product or community announcements, how-tos, expert advice, and showcases of our members all come in the form of articles.
Browsing collections and groups
The Explore drop-down will show some of our most popular product and interest collections.
Click "See all" to browse the complete list. Once you're in a collection, you can filter to see questions, discussions, articles, or all three. You can view by trending, most liked, most viewed, or most recent.
If you want to keep tabs on what's going on in a collection, you can watch it. The easiest way is to click Watch in the sidebar and choose to get updates via email. You can also get RSS links if you prefer!
Adjusting your notifications
Click on your avatar and then Manage settings > Notifications
This handy view will let you see what you're watching, manage your search alerts (see below for more on that) or, if you click Settings, adjust your settings. If you're following busy collections, you may want to adjust the frequency of your notifications. Another option would be to use email filters to manage the information being sent by community.
Searching and setting up search alerts
A search alert is a notification that you receive when new content matching your preferred search query is added.
You can create a search alert by clicking "Create alert" in the sidebar any time you search for content on community.
You can add, delete, or manage your search alerts by clicking avatar and then View profile > Adjust notifications > Search alerts
Personalizing your homepage feed
This feature lets you specify exactly what kind of content you want to see on the homepage. Do you only want to see questions with no replies tagged jira-service-desk that are in the Confluence collection for some reason? You can!
Go to community.atlassian.com to set up your homepage feed. The community will remember your preferences once you set them. You can click "Reset" to restore the defaults at any time.
Viewing your activity feed
Your activity feed is this box next to your avatar:
Click "see all activity" to get to this page and browse all your notifications.
Using the API
I hope this guide has been helpful! If you have any questions, don't hesitate to ask them below. 🕺🏿
Monique van den BergCommunity Manager
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