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How to follow conversations on community

A Quick Primer

Questions are... the basic content type on community. One user can ask a question, and other users can provide answers, comment on answers, or upvote answers they think are good. The question-asker or a moderator can come back and mark one or more answer as the "accepted solution."   This is by far the most common content type on community. 

Discussions are... for more free-form conversations that don't really have the concept of a problem with a solution. They can be framed as questions too, but tend to be of a more conversational nature. Our weekly Friday fun threads, discussions about different use cases for products, or suggestions from users can all be discussions. 

Articles are... for more blog-like content. Only Atlassians, Community Champions, Vendors, and Partners can write articles at this time.  Product or community announcements, how-tos, expert advice, and showcases of our members all come in the form of articles. 

How To's

Browsing collections and groups

The Explore drop-down will show some of our most popular product and interest collections. 

Screen Shot 2018-05-10 at 2.09.03 PM.png

Click "See all" to browse the complete list. Once you're in a collection, you can filter to see questions, discussions, articles, or all three.  You can view by trending, most liked, most viewed, or most recent. 

 

Watching collections

If you want to keep tabs on what's going on in a collection, you can watch it.  The easiest way is to click Watch in the sidebar and choose to get updates via email. You can also get RSS links if you prefer!

Screen Shot 2018-05-10 at 2.11.01 PM.png

 

Adjusting your notifications

Click on your avatar and then Manage settings > Notifications  

This handy view will let you see what you're watching, manage your search alerts (see below for more on that) or, if you click Settings, adjust your settings.  If you're following busy collections, you may want to adjust the frequency of your notifications. Another option would be to use email filters to manage the information being sent by community. 

Screen Shot 2018-05-10 at 2.12.03 PM.png

 

Searching and setting up search alerts

search alert is a notification that you receive when new content matching your preferred search query is added.

You can create a search alert by clicking "Create alert" in the sidebar any time you search for content on community.

You can add, delete, or manage your search alerts by clicking avatar and then View profile > Adjust notifications > Search alerts



Personalizing your homepage feed

This feature lets you specify exactly what kind of content you want to see on the homepage. Do you only want to see questions with no replies tagged jira-service-desk that are in the Confluence collection for some reason? You can! 

Go to community.atlassian.com to set up your homepage feed. The community will remember your preferences once you set them. You can click "Reset" to restore the defaults at any time.

Screen Shot 2018-05-10 at 2.15.04 PM.png

 

Viewing your activity feed

Your activity feed is this box next to your avatar:

Screen Shot 2018-05-10 at 2.04.05 PM.png

Click "see all activity" to get to this page and browse all your notifications.

Screen Shot 2018-05-10 at 2.04.47 PM.png

 

Using the API

Do you want to get fancy and build an integration with the community API?  Click here for more about using the API.

 

Thank you

I hope this guide has been helpful! If you have any questions, don't hesitate to ask them below. πŸ•ΊπŸΏ

6 comments

Davin Studer Community Leader May 17, 2018

Nice guide for new people. I sent someone I work with to this article as a primer on how to use the community.

FYI, one of your images is broken under "Browsing collections and groups".

Capture.PNG

Monique van den Berg Community Manager May 17, 2018

@Davin Studer so glad it was useful! I think I removed the broken image link. 🀞🏻

Fadoua Boualem Community Leader Jun 06, 2018 • edited

@Monique van den Bergyou forgot to include the link "click here for more about using API".  Well detailed topic!

Monique van den Berg Community Manager Jun 06, 2018
Fadoua Boualem Community Leader Jun 06, 2018
Paulo Alves Jun 29, 2018

Great article, I think it will help some new members.

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