He who asks is a fool for five minutes, but he who does not ask remains a fool forever - Mark Twain
Today, the admin wants to encourage you to ask questions here in the community. Not as if there weren't enough already, but maybe your own special question is still missing.
First of all, don't hesitate to ask anything. Don't be afraid to ask a beginner's question, they are as useful as any other. We, the community takes every question seriously, whether it is a beginner's or an expert's question.
But sometimes, questions remain unanswered. One reason might be, that no one in the world knows the answer to the question. This happens, but more often, the reason is the lack of information provided, so the question is not recognized or can't be answered. Let me tell you, what you can do to receive better answers to your questions.
Although there is this one and only Atlassian Community, not everyone of us is an expert for every Atlassian product. It is important to reach the right audience to get the right answer.
There are different sections on the community, one for every product and more channels for other interests. Select a product or interest just by clicking on its name on the dashboard and then ask your question there. Your question will be automatically tagged with the right keyword.
If your question concerns more than one product, add an extra tag for the other product(s). It also makes sense to add tags for the major subject(s) or apps your question is about.
Pretend you don't have so much time to read all the questions and just have a look at their subject. Would you pick a question that has a simple one-or-two-word-subject like "Error" or "Account" or "Help needed"? I don't think so.
So first advice: Use Meaningful and Descriptive Subjects. A good subject should arouse interest, make clear, what the question is all about and should tell me, as a reader, whether I might be able to give an answer.
On the other hand, don't put every detail into the subject line. That's what the Details field is for.
Use the Details field for every detail that might help us answering your question.
Imagine you read something like this in the details:
"What's going wrong?" - That's all.
Hopefully, the subject line of the question is meaningful enough. But even if it is, there is a lot more information you could give your reader to understand your question:
Sometimes, people ask new questions just as a reply to their (or another ones) old question. If this is not a callback within the original question, don't do that. These kind of "answer-questions" (technically it is just an answer or a comment) will never grab the community's attention as much as a new one will do.
And last but not least: don't become desparate, if you don't get an answer within a few minutes. We'll do our best, if you give us the information we need, but we are just a community of users like you, at least, most of us.
The subject to this article was proposed by @Rachel Wright - thank you, Rachel. Hope you like it :-)
Thomas SchlegelCommunity Leader
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