Atlassian Community guidelines for Marketplace vendors and Solution Partners

Dec 14, 2017

Atlassian's partners are a vital part of our community and we want you to be active in it! Here are some guidelines for how to do so effectively.

Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner company; for example, by placing the name of your company in your user name in brackets. If you are mentioning your own products or services, make sure you include wording to make it clear that you are affiliated with the company providing those products or services.

By requesting vendor or partner access, you will also receive a badge on your profile that will identify you as a partner or vendor.

No promotional language: Your posts and comments should not be for the sole purpose of promoting your products or brand. The community is not an appropriate place to promote special pricing or discounts. We will remove posts that are promotional in nature and will flag users who do so. Repeat offenders may be removed from the community.

No linking to your product site or blog: The community is a place of learning and connecting, not to promote or point people back to your products or your website. The exceptions are:

A user explicitly asks for information about your products or services
You are mentioning your app as one possible solution to users
You've written an article about a particular app and want to link the app in your article
Your support documentation answers a user's question in depth and you want to refer them to it (note, please include a summary of the answer on the community as well. rather than just linking out without any context)

No spamming: Although you are welcome to offer your product as a solution when appropriate, this doesn't mean posting links everywhere that you can find. In general, avoid resurrecting old threads (six months or more old) simply to promote your products.

Don't bash other partners: Per our community guidelines, the community should be a helpful and friendly place. Partners should help users and not bash other partners and products. The Atlassian Community is an open place where anyone can answer questions and participate in discussions.

App discussions: Discussions about apps and add-ons are acceptable in the App Marketplace collection, and where relevant elsewhere. When recommending an app, always be aware that there may be other solutions to the problem that do not involve an app, and we want to give the community a chance to provide these solutions. Ideally, the app would be presented as one of a number of possible solutions. That said, if your app could solve the customer's problem, you can step in and recommend the app.

Make sure the user is aware you are affiliated with the app vendor by mentioning that in the body of your post (they may not notice it in your username). For example, if you are recommending your Flurb app, you might say: "Please note that I’m one of the folks behind Flurb, there may be other solutions out there."

If you adhere to these guidelines and believe your post has been removed or flagged in error, reach out to us at community-managers@atlassian.com and let us know.

Articles: Marketplace vendors and Solution Partners now have the ability to request article-writing permission -- see how to request permissions below. Vendors can choose to write two types of articles:

App- or solution-focused

Partners can write FAQs about their apps, tips and tricks on how to use them, or other documentation. These articles should stay in the App Marketplace collection only and not use additional product tags so as not to "spam" product collections. You can, however, create additional tags to organize this content – if you have an app called Flurb, for instance, you can use tags like flurb-app, flurb-jira, and flurb-confluence, and ask users to create content using your tags so all of your flurb-jira content (for example) can live in the same place.

You can even generate links prepopulated with your tags and include them in your support experience. For example, this URL will create a question in the apps space automatically tagged with “flurb." You can change the URL parameters to pre-tag with any tag you like!

General-interest

Partners can write general-interest articles about Atlassian products, Atlassian events, agile methodologies, etc. These should not mention apps, and so do not have to stay in the App Marketplace collection. If partners are interested in becoming more broadly involved in community, perhaps even joining the Community Champion program in the future, providing general help to our users and participating in community is a great way to get started. Learn more about the Community Champion program here.

If you are an Atlassian partner and you have reviewed and agreed to these guidelines, leave a comment below to request the Marketplace vendor or Solutions Partner role, badge, and permissions on community.

Case studies: If anyone is interested in working with Atlassian to write up a case study about yourself or your customers, our content manager @Bridget Sauer would love to hear from you. You can pitch your ideas directly to bsauer@atlassian.com.

Thanks for your participation in our community, and let me know below if you have any questions or feedback.

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Atlassian Community guidelines for Marketplace vendors and Solution Partners

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